VN
Vuyiswa N
Active since Jan 2020
13
Reviews
0
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Reviews
13 reviews3 weeks ago
Tyrant Tara
This is a complaint about poor service and quite an unpleasant and unprofessional interaction I had with the manager at the Debonairs Market Street, Kariega. I went in the store rather frustrated to query about an online order I had placed and paid for using my Wicode. However, though I got the amount deducted on my card, on the website, I couldn't confirm if order was completed as I got a 'network error' notification as per attached. I proceeded to call the store to confirm and though they couldn't pick my name up, when I provided my contact number ,they were able to pick up my attempt as the person on the on the phone confirmed my address but then the line got cut. I then went to the store and explained my situation but the manager, Tara, instead of clarifying the matter just rudely dismissed me on some 'whatever your line got cut and we don't have your order'. When I called her out on this behavior, instead of replying in an appropriate manner, it ended up in an exchange of words where she even referred to me as a B***h. This is unacceptable and the worst part is still have no clarity on said order because the Wicode went through as per notification on my card.
0 replies
2 months ago
*********** Bayanda.
The call centre agent we spoke with (Bayanda) in medical queries and claims requires an extensive amoumt of training for his lack of compassion and empathy when assisting members. We simply needed to nominate a GP as our family doctor is closed as our parent required immediate medical attention. All the red tape and lack of urgency created much unnecessary stress. Notwithstanding all processes that must be followed but he made it quite difficult to get the assistance we needed when we already were in a distraught situation. His nonchalant approach left.much to be desired for. I'd give zero star if it were an option
4 replies
7 months ago
Angry like a Lion. 😠
I ordered 4 big bite 3 which are 3 pieces of chicken, chips and drink. Upon ordering, I was told only 3 drinks were left and I can take my 4th order without a drink. I asked the manager their contingency plan and they had none ,other than telling us head office informed them not to sell the special until stock is received. This was a ridiculous feedback, provided they were still selling the big bite 3, knowing that they were out of stock and are not to sell it. This is poor service and complete disregard for us as customers..Now I will get an incomplete order because the store and the manager refused to have an alternative plan to the out of stock situation, while still continuing with the false advertising. Because you can't sell items that you dont have stock for unless you have options readily available for the customers. This is disappointing. I even asked why can't they offer the 1 litre drinks since I bought 4 330ml or offer an upside option since they had stock for the litre bottles. Manager wouldn't engage and was set on telling me that they are not to sell yet the order had been placed. I am appalled by this standard and the extent to which as a customer I was mislead. The big bite 3 should have been announced as OUT OF StOCK to manage customers' expectations. Moreover, they lost my order and I had to wait even longer while they had to prepare it again. An order placed at 17:19 and it's after 18:00 and I had yet to receive it.To make matters worse, after having "lost" my order, they had the audacity to ask if I'd prefer a refund or willing to wait for my order. No apologies extend, no gesture of apology. Nothing. Complete disregard of the time I've wasted for an order that's not even there. Appalling!!!!
0 replies
8 months ago
No security for your money.
It is now almost a year since I have been battling to get assistance with the accounts department. I made a call in January 2024 reporting a fault in our alarm system and was informed that due to it being my second call out, I will not be charged a fee. When the technician came on the 27th of January and fixed the fault, I noticed the form had a fee for which I'd be liable for. I informed the technician of what I was advised on the call out and he advised to put that on the form and I did. However, a month later, I received a statement claiming I owed money and immediately followed up but everytime they advised they would check with the technician Tema and call be back and never do. One of the persons I spoke with was Carl on the 10/06/2024 @ 11:49 (I took a revord of this particular interaction) to report this ***** and no one has bothered to come back to me and every month I get a statement that I owe this amount. I have even spoken with Aldo Meyer in the accounts department multiple times and every time he advises he'll investigate and give feedback but nothing.
1 reply
10 months ago
TFG ,a mess with Bash
TFG was fine before moving to Bash. Now, I ordered a pair of sneakers at a 30% discounted price @sportscene online. Bash messed my order up and sent us 2 left foot shoes ,such incompetence that not even one person picked this up. Now, instead of offering the same discount, Bash is offering 25% for an inconvenience and error they caused!!!!! This is nonsense.
0 replies
10 months ago
Bash is a BALDERDASH!!!!!
I ordered a pair of sneakers at a 30% discounted price. When the order arrived,it was incorrect as they sent two left foot shoes. I logged a return online and contacted their customer care and was advised they will rectify the matter only for them to send me a voucher of 25% instead. The mistake was on their side and yet they can't even rectify the error and give me the full discount.
0 replies
15 months ago
Mpho Tshabalala assisted with my cancelation, a cancelation I requested on the 19th of February but never actioned and instead I was debited when I told told the debit wouldn't go through
Mpho Tshabalala assisted with my cancelation, a cancelation I requested on the 19th of February but never actioned and instead I was debited when I told told the debit wouldn't go through. But Mpho assisted me with both the cancelation and the refund
0 replies
26 months ago
Hangry Lion
Received such poor swrviee from the Uitenhage CBD hungry lion. Had placed an order and upon getting home, noticed it was missing the chips. Tried to lay a complaint the same day on their WhatsApp but to no luck. They required the receipt but I advise that it was handed in when I collected and usually they'd put it in the nag but that wasn't done. At the branch, I reported the matter and spoke with a Stewyn (not sure of the spelling) who said he was the junioe manager. He was of not assistance as he kept me waiting while he "investigated" only to come back advising that his assistant, Phumelela has instructed him to get my details and they will review their footage and give feedback. No apologies for this inconvenience were offered, only questioned the credibility of my claim. There isn't any contingency in place to handle such mishaps and their staff needs better training in dealing with clients. Instead of resolving the matter, the manager became defense and accusatory. Disgusted by their poor service.
1 reply
32 months ago
Dissatisfaction with service
I visited the uitenhage branch in Caledon with my elderly mother who had some mobility issues. However, the staff failed to provide priority assistance even though we explained she can't be sitted for long. I'm perplexed by the lack of consideration from the staff especially when everywhere around the branch they have banners requesting for customers with disabilities or mobility impairment to be moved ahead the queue yet couldn't facility this for my sick mother.
2 replies
48 months ago
Stunning service
Calling the call center for our monthly bill and received such prompt and stunning service from Anele Sidi. I was frantic with worry about our bill and he assisted so swiftly. We need more people like him.
0 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (76.92307692307692%)