HL
Hungry Lion
Verified Business
HL
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Hungry Lion is facing widespread customer dissatisfaction across nearly every operational dimension. Customers describe rude staff, lengthy waits, missing or wrong items, hygiene concerns, and unresolved refund disputes. While a small number of branches receive praise for friendly service and fresh food, the overwhelming pattern points to systemic service failures, weak complaint resolution, and inconsistent quality across the franchise network.
TrustIndex
2.1
Ranking
#3
in Fast Food
NPS Score
-85
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Hungry Lion is facing widespread customer dissatisfaction across nearly every operational dimension. Customers describe rude staff, lengthy waits, missing or wrong items, hygiene concerns, and unresolved refund disputes. While a small number of branches receive praise for friendly service and fresh food, the overwhelming pattern points to systemic service failures, weak complaint resolution, and inconsistent quality across the franchise network.
The most common complaint about Hungry Lion, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Staff Conduct. Staff are repeatedly described as rude, dismissive, and unprofessional. Managers refuse to engage with complaints, mock customers, speak in languages customers do not understand, and laugh at frustrated patrons. Complaints lodged with head office go unanswered or are closed without resolution.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I wish I could rate them 0 I swear we bought the 20 piece promotional bucket 24 may stayed in store two hours waiting for the code called complaints department advised me it will be sorted by yesterday me and the person that complaint she got hers and I probably wasn't loud enough to be heard but no more being nice
1 reviews | Active since Jan 2020
I wish I could rate them 0 I swear we bought the 20 piece promotional bucket 24 may stayed in store two hours waiting for the code called complaints department advised me it will be sorted by yesterday me and the person that complaint she got hers and I probably wasn't loud enough to be heard but no more being nice
1 reviews | Active since Jan 2020
Hungry Lion Selcourt Dissatisfying Bad service specifically, from the cook at Selcourt Tower's. Didn't want to prepare a meal recommend by the cashier's. She became sarcastic saying I should come make my own meal. Orders take forever to get ready, not to forget the dissatisfying taste. I really thought they would improve.im highly dissatisfied and they never take accountably I'm now stuck with eating chicken hard as biltong. May they also take care of their bathroom hygiene there's never toilet paper there and constantly filthy
1 reviews | Active since Jan 2020
Hungry Lion Selcourt Dissatisfying Bad service specifically, from the cook at Selcourt Tower's. Didn't want to prepare a meal recommend by the cashier's. She became sarcastic saying I should come make my own meal. Orders take forever to get ready, not to forget the dissatisfying taste. I really thought they would improve.im highly dissatisfied and they never take accountably I'm now stuck with eating chicken hard as biltong. May they also take care of their bathroom hygiene there's never toilet paper there and constantly filthy
1 reviews | Active since Jan 2020
We had ordered chicken and chips on 17 April 2026, chicken and chips were constantly going out BUT not our order, the cashiers are rude and ******, they kept telling us to wait for our number but people came after us and got their food. We experienced the same treatment a week before we had visited the Ridge branch and the cashiers had done the same thing to another Indian lady, so looks like your staff are ****** to Indians! My 8 year old was so hungry and tired because your staff made us wait for 1 hour and 30 minutes, we then ordered ice cream because we saw that some people were ordering but when I went to order the ice cream they had said that the machine is not working. Something is definitely not right with that lot of staff, they should rather stay home and give the jobs to someone who would do the job properly!
1 reviews | Active since Jan 2020
We had ordered chicken and chips on 17 April 2026, chicken and chips were constantly going out BUT not our order, the cashiers are rude and ******, they kept telling us to wait for our number but people came after us and got their food. We experienced the same treatment a week before we had visited the Ridge branch and the cashiers had done the same thing to another Indian lady, so looks like your staff are ****** to Indians! My 8 year old was so hungry and tired because your staff made us wait for 1 hour and 30 minutes, we then ordered ice cream because we saw that some people were ordering but when I went to order the ice cream they had said that the machine is not working. Something is definitely not right with that lot of staff, they should rather stay home and give the jobs to someone who would do the job properly!
1 reviews | Active since Jan 2020
I bought the 20 piece bucket promotion on the 23rd of May 2026 and scanned the QR code but it was not allowing me to scan it and immediately I sent through an email to them but no response yesterday Monday I called the customer care line and I was promised they would get back to me today again I reached out on the Facebook platform and they asked for a picture of my slip and my contact details together with my friends number whomever I would like to send the and free bucket to but after that they just went quiet they literally have shown not once but more that they don't care whatsoever about customers
1 reviews | Active since Jan 2020
I bought the 20 piece bucket promotion on the 23rd of May 2026 and scanned the QR code but it was not allowing me to scan it and immediately I sent through an email to them but no response yesterday Monday I called the customer care line and I was promised they would get back to me today again I reached out on the Facebook platform and they asked for a picture of my slip and my contact details together with my friends number whomever I would like to send the and free bucket to but after that they just went quiet they literally have shown not once but more that they don't care whatsoever about customers
1 reviews | Active since Jan 2020
My colleague bought the 20 pieces of chicken prom they had and she scanned the slip as per the instructions and put my number to receive the Wicode. That was Thursday the 21st of May 2026 and until today the 26th of May I still didn't receive the code on WhatsApp. I called their customer care number several times and they even gave me a reference number which doesn't help much because they keep on saying they are working on it. I would have let it go but they sent my colleague a message and said they sent the Wicode to me which I didn't receive. This looks like false advertising to me . As a company they must not advertise something they can't honor .
1 reviews | Active since Jan 2020
My colleague bought the 20 pieces of chicken prom they had and she scanned the slip as per the instructions and put my number to receive the Wicode. That was Thursday the 21st of May 2026 and until today the 26th of May I still didn't receive the code on WhatsApp. I called their customer care number several times and they even gave me a reference number which doesn't help much because they keep on saying they are working on it. I would have let it go but they sent my colleague a message and said they sent the Wicode to me which I didn't receive. This looks like false advertising to me . As a company they must not advertise something they can't honor .
Hungry Lion scores 0.9 out of 5 on Hellopeter's AI analysis of service quality in Fast Food, compared to the Fast Food industry average of 1.3. Their strongest theme is Food Quality (1); their weakest is Speed of Service (0.8). The top AI-rated Fast Food business on Hellopeter is Spur Steak Ranches (2). How is the AI Score calculated? →
Hungry Lion has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 363 reviews in the last 12 months. Hellopeter has tracked Hungry Lion across 1,225 total reviews. How is the TrustIndex calculated? →