Horrible pathetic customer service

I bought the 20 piece bucket promotion on the 23rd of May 2026 and scanned the QR code but it was not allowing me to scan it and immediately I sent through an email to them but no response yesterday Monday I called the customer care line and I was promised they would get back to me today again I reached out on the Facebook platform and they asked for a picture of my slip and my contact details together with my friends number whomever I would like to send the and free bucket to but after that they just went quiet they literally have shown not once but more that they don't care whatsoever about customers