MM
Maria M
Active since Aug 2023
16
Reviews
0
Industries
Reviews
16 reviews3 months ago
Pathetic customer service
Very disappointed. I bought Campus sneakers for my son and within a few months they are already coming apart. When I returned to the store, they couldn’t assist immediately and said they need to send pictures to head office and only respond days later. Poor quality and inconvenient customer service. But when we buy they don't need approval from head office for us to make purchases0 replies
4 months ago
Pathetic disappointing customer service
When we buy there product they don't tell us about having to wait day for them to send out technician I don't know how is it my problem as a customer that you are out of testing spares and I have to wait another 2-3 working days this is pathetic for such a big brand2 replies
4 months ago
Pathetic service
Unfortunately there's no ZERO rating again I must struggle to get technicians to my place due to a faulty tv that I bought they don't even answer there phones1 reply
6 months ago
Disappointing customer service
Unfortunately they don't have a zero rating but I have since called the moa store letting them know of the funny sound and leakage my new fridge has I have tried to again call the store and also email the manager up to date I have not heard from them1 reply
8 months ago
Site Step MALL OF AFRICA terrible pathetic service
Site Step Mall Of Africa terrible service from both the store and head office I have tried to reach them on all platforms but to no avail they had promised to call me back till today no call from them and according to CPA a person is allowed refund as long as the items are still in a box with the original receipt and package you guys are a ****0 replies
13 months ago
Don't care store manager
I have never had to go through what I was put through by thr store manage at Game mall of africa he doesn't care about customers 😒 too sad1 reply
17 months ago
Pathetic,terrible and disgusting customer service 😡
Unfortunately there is no rating of 0 so I just gave a rating of 1 star even after I escalated my complaint to the ombudsman and you were told to give my full refund you guys are still refusing to refund me, after having to deal with a very rude store manager as well wow this is just too much really1 reply
Review Distribution
5 Star
1 (6.3%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
15 (93.8%)