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PayJustNow (Pty) Ltd
Claimed Business
P(
PayJustNow (Pty) Ltd
Claimed Business
400 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
PayJustNow (Pty) Ltd
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, PayJustNow is facing severe customer experience challenges across nearly every operational dimension. Customers consistently report unreachable support channels, unresolved refunds, unauthorised or duplicate debits, account verification loops, and merchant disputes left in limbo. The dominant theme is a complete breakdown in support responsiveness, compounded by transaction processing failures and refund delays that erode trust in the platform.
TrustIndex
1.6
Jul '25 - Jun '26
Based on recent customer reviews, PayJustNow is experiencing widespread customer dissatisfaction across nearly every service dimension. Customers repeatedly describe unreachable support channels, unresolved refunds, unauthorised or duplicate debits, blocked accounts, and partnered merchants accused of *****. The chatbot, call centre, and email channels are described as non-functional, leaving customers without recourse while payments continue to be deducted.
The most common complaint about PayJustNow (Pty) Ltd, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Customers describe a near-total breakdown in communication. Calls drop after long holds, the chatbot ends sessions citing high volumes, emails go unanswered for weeks, and escalations yield only generic copy-paste responses with no resolution timelines.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
The "selfie" on my app could not be verified. For 4 days I tried phoning (Just an answering machine), automated response on email with a new reference number every time and the live chat is pathetic. A total waste of time, with no care or concern for the client.
1 reviews | Active since Jan 2020
The "selfie" on my app could not be verified. For 4 days I tried phoning (Just an answering machine), automated response on email with a new reference number every time and the live chat is pathetic. A total waste of time, with no care or concern for the client.
1 reviews | Active since Jan 2020
I experienced an issue with topping up a money-market voucher but it does not split the payments. I was than told by one of your agents that I cannot buy at Shoprite or PnP anymore because I need to start using other stores. I do not need anything at the other stores. Is this true because its an extreme inconvenience. It takes away the freedom of using your product.
1 reviews | Active since Jan 2020
I experienced an issue with topping up a money-market voucher but it does not split the payments. I was than told by one of your agents that I cannot buy at Shoprite or PnP anymore because I need to start using other stores. I do not need anything at the other stores. Is this true because its an extreme inconvenience. It takes away the freedom of using your product.
1 reviews | Active since Jan 2020
I've received email statement that my installments were not collected while I had enough funds in my account. The installations were due yesterday, when I checked from the there are fees added to my account. The was no notification of insufficient funds from my bank account. It is the second time now this incident is occurring.I actually charged interests while they are not deducted money and within the 24hrs period as per their policy.
1 reviews | Active since Jan 2020
I've received email statement that my installments were not collected while I had enough funds in my account. The installations were due yesterday, when I checked from the there are fees added to my account. The was no notification of insufficient funds from my bank account. It is the second time now this incident is occurring.I actually charged interests while they are not deducted money and within the 24hrs period as per their policy.
1 reviews | Active since Jan 2020
A disgusting company. My OTP never arrives and I cannot fully transact. Theo support is a joke, it’s been going on for 3 months now and their support staff simply abandon the query without resolving it
1 reviews | Active since Jan 2020
The worst company ever, you send them numerous emails with no avail, right now I’ve been told to send my picture with an ID to solve my problem, because I can’t use my account due to failed face verification . Even when trying to call no on answers only an automated reply and that’s it. PayJustNow should do better I'm so frustrated I have an event this Saturday I need to buy some things
1 reviews | Active since Jan 2020
The worst company ever, you send them numerous emails with no avail, right now I’ve been told to send my picture with an ID to solve my problem, because I can’t use my account due to failed face verification . Even when trying to call no on answers only an automated reply and that’s it. PayJustNow should do better I'm so frustrated I have an event this Saturday I need to buy some things
1 reviews | Active since Jan 2020
I ordered things for a pet on Takealot (paid via PayJustNow), I ended up having to cancel the order before it shipped because we lost the pet. Takealot processed the refund, but when it came to PayJustNow updating my account they made one heck of a mess! The order total was R1,839.00, PayJustNow only refunded R190 off my account. The online chat portal is very unhelpful, when you phone it always just rings (no one answers even if you phone at different times during the day), and they take ages to reply to an email. I sent an email to them regarding the incorrect refund amount on 05/05/2026 (2 days after I cancelled the order). I only received a reply on 12/05/2026. I answered the lady's question via an email reply the same day. No feedback received until 19/05/2026, a day after I sent a follow-up email. The feedback was that the matter was escalated to the merchant team. No feedback or correction received to date. My next installment is due today and they are already threatening with penalty fees if it's not paid by COB today. BUT they can't fix a refund mistake THEY made since 05/05/2026 already!!!!
1 reviews | Active since Jan 2020
I ordered things for a pet on Takealot (paid via PayJustNow), I ended up having to cancel the order before it shipped because we lost the pet. Takealot processed the refund, but when it came to PayJustNow updating my account they made one heck of a mess! The order total was R1,839.00, PayJustNow only refunded R190 off my account. The online chat portal is very unhelpful, when you phone it always just rings (no one answers even if you phone at different times during the day), and they take ages to reply to an email. I sent an email to them regarding the incorrect refund amount on 05/05/2026 (2 days after I cancelled the order). I only received a reply on 12/05/2026. I answered the lady's question via an email reply the same day. No feedback received until 19/05/2026, a day after I sent a follow-up email. The feedback was that the matter was escalated to the merchant team. No feedback or correction received to date. My next installment is due today and they are already threatening with penalty fees if it's not paid by COB today. BUT they can't fix a refund mistake THEY made since 05/05/2026 already!!!!
1 reviews | Active since Jan 2020
The worst company ever, you send them numerous emails with no avail, right now I’ve been told to send my picture with an ID to solve my problem, because I can’t use my account due to failed face verification . Even when trying to call no on answers only an automated reply and that’s it. PayJustNow should do better
1 reviews | Active since Jan 2020
The worst company ever, you send them numerous emails with no avail, right now I’ve been told to send my picture with an ID to solve my problem, because I can’t use my account due to failed face verification . Even when trying to call no on answers only an automated reply and that’s it. PayJustNow should do better
1 reviews | Active since Jan 2020
I love Pay Just Now however there customer service is disappointing. Like you chatting to a bot that says you will be connected to a human. You send a email and get an automated response. I don't understand why a growing company cannot invest in there Customer Service
1 reviews | Active since Jan 2020
I love Pay Just Now however there customer service is disappointing. Like you chatting to a bot that says you will be connected to a human. You send a email and get an automated response. I don't understand why a growing company cannot invest in there Customer Service
PayJustNow (Pty) Ltd has a TrustIndex of 1.6 out of 10 on Hellopeter, based on 400 reviews in the last 12 months. Hellopeter has tracked PayJustNow (Pty) Ltd across 849 total reviews. How is the TrustIndex calculated? →