A
AltcoinTrader
Verified Business
A
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, AltcoinTrader earns strong praise for responsive support and trusted long-term service, while a vocal minority describe painful verification and withdrawal experiences. Customers highlight quick query resolution, security, and a user-friendly platform. Frustrations cluster around FICA and 2FA verification loops, blocked accounts, and inconsistent communication during disputes. Overall sentiment is largely positive but uneven across customer journeys.
TrustIndex
7.2
Ranking
#5
in Payments & Fintech
NPS Score
90
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, AltcoinTrader earns strong praise for responsive support and trusted long-term service, while a vocal minority describe painful verification and withdrawal experiences. Customers highlight quick query resolution, security, and a user-friendly platform. Frustrations cluster around FICA and 2FA verification loops, blocked accounts, and inconsistent communication during disputes. Overall sentiment is largely positive but uneven across customer journeys.
AltcoinTrader scores 3.8 out of 5 on Hellopeter's AI analysis of service quality in Payments & Fintech, compared to the Payments & Fintech industry average of 2.6. Their strongest theme is Platform Reliability (4.2); their weakest is Account Security (3.1). The top AI-rated Payments & Fintech business on Hellopeter is (4).
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Good day AltCoinTrader, I would like to thank you sincerely. Your team did a great job resolving my issue. I appreciate the effort and professionalism shown. Thank you for your quick response and support. It is highly valued and appreciated. Your service builds trust and confidence. Keep up the excellent work you are doing. I am grateful for your assistance. [email protected]
1 reviews | Active since Jan 2020
Good day AltCoinTrader, I would like to thank you sincerely. Your team did a great job resolving my issue. I appreciate the effort and professionalism shown. Thank you for your quick response and support. It is highly valued and appreciated. Your service builds trust and confidence. Keep up the excellent work you are doing. I am grateful for your assistance. [email protected]
1 reviews | Active since Jan 2020
After a long and challenging verification process, my issue was finally resolved by the compliance team. I appreciate the assistance in removing the hold and restoring access to my account. There is room for improvement in communication and clarity during the verification process, but I’m grateful for the final outcome.
1 reviews | Active since Jan 2020
After a long and challenging verification process, my issue was finally resolved by the compliance team. I appreciate the assistance in removing the hold and restoring access to my account. There is room for improvement in communication and clarity during the verification process, but I’m grateful for the final outcome.
1 reviews | Active since Jan 2020
Got it—here are 10 different one-word/short reviews people might leave for a trading company: 1. *Reliable* – Platform never crashes during trades 2. *Fast* – Withdrawals hit my account in 24hrs 3. *Expensive* – Fees gets up as from R4000 upwards 4. *Intuitive* – Easy to use even for beginners 5. Withdrawal _fast and clear. 6. *Transparent* – clear and no third party regarding problem solving. 7. *Risky* – I haven't encounter any risk with AltcoinTrader 8. *Supportive* – their support team work at the best of their ability to help clients. 9. *Trustworthy* – like any other platform, AltcoinTrader is clear and trustworthy. 10. *Professional* – Tools and research are top-tier
1 reviews | Active since Jan 2020
Got it—here are 10 different one-word/short reviews people might leave for a trading company: 1. *Reliable* – Platform never crashes during trades 2. *Fast* – Withdrawals hit my account in 24hrs 3. *Expensive* – Fees gets up as from R4000 upwards 4. *Intuitive* – Easy to use even for beginners 5. Withdrawal _fast and clear. 6. *Transparent* – clear and no third party regarding problem solving. 7. *Risky* – I haven't encounter any risk with AltcoinTrader 8. *Supportive* – their support team work at the best of their ability to help clients. 9. *Trustworthy* – like any other platform, AltcoinTrader is clear and trustworthy. 10. *Professional* – Tools and research are top-tier
1 reviews | Active since Jan 2020
I have been trying to withdraw my funds from them for over 2 weeks. They are not helping me do so. They will happily take your money but will not allow you to take it out
1 reviews | Active since Jan 2020
I have been trying to withdraw my funds from them for over 2 weeks. They are not helping me do so. They will happily take your money but will not allow you to take it out
AltcoinTrader has a TrustIndex of 7.2 out of 10 on Hellopeter, based on 51 reviews in the last 12 months. Hellopeter has tracked AltcoinTrader across 454 total reviews. How is the TrustIndex calculated? →