Octogen
Verified Business
|2.7|31 Reviews (last 12 months)|Responds in 11h 47m
Octogen
Verified Business
|2.7
31 Reviews (last 12 months)
Responds in 11h 47m
AI Review Summary
Based on recent customer reviews, Octogen receives sharply divided feedback shaped by the debt review journey. Customers consistently praise individual consultants who guide them compassionately through restructuring, with a recurring theme of gratitude for reduced instalments and protection from creditor harassment. However, a strong counter-narrative emerges around clearance certificates, where customers describe prolonged delays, unanswered emails, dropped calls, and unexpected fees. Many mention escalating matters to the NCR or Ombudsman after feeling abandoned post-payment, suggesting that service quality drops significantly once the active debt review phase concludes.
Performance(last 12 months):
Trustindex Rating
5.1Ranked In Financial Services
#162Reply Time
11h 47mNPS Score
-65Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 14h 18m
TrustIndex
5.1
Ranking
#162
in Financial Services
Reply Time
11h 47m
NPS Score
-65
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 14h 18m
Review Distribution
2.7|31 Reviews
Jul '25 - Jun '26
Recent reviews (31)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
6 May 2026, 07:33
After Legal consultation, I have now been told that the solution is simply for me to *sign a Form 17
After Legal consultation, I have now been told that the solution is simply for me to *sign a Form 17.W (Rejection/Cancellation Form)* — a form that Octogen should have sent to me *TWO YEARS AGO* when the process was cancelled. So let me understand this: • I cancelled the process correctly • I paid the cancellation fees • I settled my debts myself • Yet my credit profile was flagged for years • And now *I must still fight for a form and a system update* just to get my life back? Why is Octogen trying to take credit for work they never did?I have now escalated the matter to the *National Credit Regulator (NCR)* because I cannot continue to suffer due to Octogen’s negligence.
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Anonymous
1 reviews | Active since Jan 2020
6 May 2026, 07:33
After Legal consultation, I have now been told that the solution is simply for me to *sign a Form 17
After Legal consultation, I have now been told that the solution is simply for me to *sign a Form 17.W (Rejection/Cancellation Form)* — a form that Octogen should have sent to me *TWO YEARS AGO* when the process was cancelled. So let me understand this: • I cancelled the process correctly • I paid the cancellation fees • I settled my debts myself • Yet my credit profile was flagged for years • And now *I must still fight for a form and a system update* just to get my life back? Why is Octogen trying to take credit for work they never did?I have now escalated the matter to the *National Credit Regulator (NCR)* because I cannot continue to suffer due to Octogen’s negligence.
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Anonymous
1 reviews | Active since Jan 2020
3 May 2026, 12:02
Debt Review Flag Clearance
I called Ocotgen after i received a message on Hellopeter that they will look into my query.Till this day nobody bother to call me.i took the liberty to call them,the lady answered the phone and said she is going to transfer me to legal during the transfer the call cut.I tried three times to call back the number kept cutting.
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Anonymous
1 reviews | Active since Jan 2020
3 May 2026, 12:02
Debt Review Flag Clearance
I called Ocotgen after i received a message on Hellopeter that they will look into my query.Till this day nobody bother to call me.i took the liberty to call them,the lady answered the phone and said she is going to transfer me to legal during the transfer the call cut.I tried three times to call back the number kept cutting.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
1 May 2026, 07:57
I STRONGLY ADVISE ANYONE CONSIDERING OCTOGEN TO THINK TWICE! I started a debt review process with them in October 2023 but cancelled within a month and settled all my debts myself
I STRONGLY ADVISE ANYONE CONSIDERING OCTOGEN TO THINK TWICE! I started a debt review process with them in October 2023 but cancelled within a month and settled all my debts myself. Despite this my credit record is still flagged, and getting a CLEARANCE CERTIFICATE has been a nightmare. Calls go unanswered or dropped, emails are ignored, and there is no follow-up- even after escalation. What should take days is now dragging on indefinitely, forcing me to escalate the matter to the NCR. Chrissy
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Anonymous
1 reviews | Active since Jan 2020
1 May 2026, 07:57
I STRONGLY ADVISE ANYONE CONSIDERING OCTOGEN TO THINK TWICE! I started a debt review process with them in October 2023 but cancelled within a month and settled all my debts myself
I STRONGLY ADVISE ANYONE CONSIDERING OCTOGEN TO THINK TWICE! I started a debt review process with them in October 2023 but cancelled within a month and settled all my debts myself. Despite this my credit record is still flagged, and getting a CLEARANCE CERTIFICATE has been a nightmare. Calls go unanswered or dropped, emails are ignored, and there is no follow-up- even after escalation. What should take days is now dragging on indefinitely, forcing me to escalate the matter to the NCR. Chrissy
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Anonymous
1 reviews | Active since Jan 2020
29 Apr 2026, 08:02
Bad service
They where responding the time they needed the required documents now since the have everything they don't communicate anymore I've spoken.whenever i call i am kept on hold and the call cuts off.I am frustrated with this company as i need to clear the debt review flag on accounts that prescribed on the following reference number, 1218934 1218942 1220645
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Anonymous
1 reviews | Active since Jan 2020
29 Apr 2026, 08:02
Bad service
They where responding the time they needed the required documents now since the have everything they don't communicate anymore I've spoken.whenever i call i am kept on hold and the call cuts off.I am frustrated with this company as i need to clear the debt review flag on accounts that prescribed on the following reference number, 1218934 1218942 1220645
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Anonymous
1 reviews | Active since Jan 2020
21 Apr 2026, 07:10
They where responding the time they needed the required documents now since the have everything they don't communicate anymore I've spoken to several consultants even their superior pleading with them to issue a clearance certificate but now they don't re
Bad service not responding to clients and ignorance refusing with the clearance certificate
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Anonymous
1 reviews | Active since Jan 2020
21 Apr 2026, 07:10
They where responding the time they needed the required documents now since the have everything they don't communicate anymore I've spoken to several consultants even their superior pleading with them to issue a clearance certificate but now they don't re
Bad service not responding to clients and ignorance refusing with the clearance certificate
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Anonymous
1 reviews | Active since Jan 2020
21 Apr 2026, 07:09
Misleading Consumers but taking money!
I paid for my clearance certificate in February 2026. To date I await feedback, nobody responds. The flag is still shown on the NCR, they told me it will be immediately, I have email to confirm that. I need this removed asap. Don't take peoples money and then not end the job off!
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Anonymous
1 reviews | Active since Jan 2020
21 Apr 2026, 07:09
Misleading Consumers but taking money!
I paid for my clearance certificate in February 2026. To date I await feedback, nobody responds. The flag is still shown on the NCR, they told me it will be immediately, I have email to confirm that. I need this removed asap. Don't take peoples money and then not end the job off!
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Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 12:01
failure to issue clearance certificate
The thing with Octogen, the service is poor. You will send emails, and no response. When they have to deliver, they do not, and they do not even communicate with their clients. They are frustrating the hell out of their clients. Currently, I have a situation where one of their clients which is deprived of a job offer because they do not want to issue a clearance certificate, and on top of that, they do not even communicate the reasons for that. This client will suffer economically due to the loss of such a big opportunity. Numerous emails have been sent to Octogen by NCR, which was trying to assist in this matter. Unfortunately, Octogen does not care. I hate to say this, but I am disappointed. I never expected such terrible experience.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 12:01
failure to issue clearance certificate
The thing with Octogen, the service is poor. You will send emails, and no response. When they have to deliver, they do not, and they do not even communicate with their clients. They are frustrating the hell out of their clients. Currently, I have a situation where one of their clients which is deprived of a job offer because they do not want to issue a clearance certificate, and on top of that, they do not even communicate the reasons for that. This client will suffer economically due to the loss of such a big opportunity. Numerous emails have been sent to Octogen by NCR, which was trying to assist in this matter. Unfortunately, Octogen does not care. I hate to say this, but I am disappointed. I never expected such terrible experience.
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Replies (0)A