Octogen
2.4|351 reviews
Responds in 11 hours 47 min
C
Christine
1 reviews | Active since Member
06 May 2026, 07:33
After Legal consultation, I have now been told that the solution is simply for me to *sign a Form 17
After Legal consultation, I have now been told that the solution is simply for me to *sign a Form 17.W (Rejection/Cancellation Form)* — a form that Octogen should have sent to me *TWO YEARS AGO* when the process was cancelled. So let me understand this: • I cancelled the process correctly • I paid the cancellation fees • I settled my debts myself • Yet my credit profile was flagged for years • And now *I must still fight for a form and a system update* just to get my life back? Why is Octogen trying to take credit for work they never did?I have now escalated the matter to the *National Credit Regulator (NCR)* because I cannot continue to suffer due to Octogen’s negligence.
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Replies (1)Octogen's replyOfficial
06 May 2026, 14:49Dear Madam,
Trusting that this will find you well.
Firstly, I am not sure who is providing you with legal guidance, but it is not correct.
It is clear from the aforesaid that the information and legal guidance you have been given, is not in accordance to the NCA.
I give you my undertaking that I will personally give you a full account of what, why and how matters transpired, via email within the next 5 business days.
In the interim, so as not to waste anymore time, submit your formal complaint to the NCR so that it can be escalated to my desk for resolve. In closing I would just like to inform you that your clearance can only be finalized and expedited by the provision of the correct, required documentation, and not by the mere issue of a F17.W, which is issued and signed by the Debt Counsellor on record and NOT the client.
Trusting that this will meet with your approval.
Kindest Regards,
Sonnette Kretschmer
Trusting that this will find you well.
Firstly, I am not sure who is providing you with legal guidance, but it is not correct.
It is clear from the aforesaid that the information and legal guidance you have been given, is not in accordance to the NCA.
I give you my undertaking that I will personally give you a full account of what, why and how matters transpired, via email within the next 5 business days.
In the interim, so as not to waste anymore time, submit your formal complaint to the NCR so that it can be escalated to my desk for resolve. In closing I would just like to inform you that your clearance can only be finalized and expedited by the provision of the correct, required documentation, and not by the mere issue of a F17.W, which is issued and signed by the Debt Counsellor on record and NOT the client.
Trusting that this will meet with your approval.
Kindest Regards,
Sonnette Kretschmer
Best regards,
Octogen's reply06 May 2026, 14:49
Official
Dear Madam,
Trusting that this will find you well.
Firstly, I am not sure who is providing you with legal guidance, but it is not correct.
It is clear from the aforesaid that the information and legal guidance you have been given, is not in accordance to the NCA.
I give you my undertaking that I will personally give you a full account of what, why and how matters transpired, via email within the next 5 business days.
In the interim, so as not to waste anymore time, submit your formal complaint to the NCR so that it can be escalated to my desk for resolve. In closing I would just like to inform you that your clearance can only be finalized and expedited by the provision of the correct, required documentation, and not by the mere issue of a F17.W, which is issued and signed by the Debt Counsellor on record and NOT the client.
Trusting that this will meet with your approval.
Kindest Regards,
Sonnette Kretschmer
Trusting that this will find you well.
Firstly, I am not sure who is providing you with legal guidance, but it is not correct.
It is clear from the aforesaid that the information and legal guidance you have been given, is not in accordance to the NCA.
I give you my undertaking that I will personally give you a full account of what, why and how matters transpired, via email within the next 5 business days.
In the interim, so as not to waste anymore time, submit your formal complaint to the NCR so that it can be escalated to my desk for resolve. In closing I would just like to inform you that your clearance can only be finalized and expedited by the provision of the correct, required documentation, and not by the mere issue of a F17.W, which is issued and signed by the Debt Counsellor on record and NOT the client.
Trusting that this will meet with your approval.
Kindest Regards,
Sonnette Kretschmer
Best regards,