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Meerkat
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Meerkat receives strong praise for debt review clearance services and named consultants who guide clients through the process, while a meaningful minority of customers report serious issues with funeral and burial claims, unresolved credit bureau flags after payment, and poor follow-through once fees are collected.
TrustIndex
7.1
Ranking
#19
in Debt Management
NPS Score
43
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, Meerkat receives strong praise for debt review clearance services and named consultants who guide clients through the process, while a meaningful minority of customers report serious issues with funeral and burial claims, unresolved credit bureau flags after payment, and poor follow-through once fees are collected.
Meerkat's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Named consultants like Fadwah Hendricks, Reece Oliver, Kelly Barth, Geraldine and Michelle are repeatedly described as patient, professional and going above and beyond, especially during debt review clearance journeys.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Meerkat Debt Review..As you on there website Call me back or call us...When you call you keep on holding for about 10 min..When you asked call me back,they sent you a message to say Goodnight on this website ..So nobody call back this is now 3 hours after leaving 3 messages to call me...
1 reviews | Active since Jan 2020
Meerkat Debt Review..As you on there website Call me back or call us...When you call you keep on holding for about 10 min..When you asked call me back,they sent you a message to say Goodnight on this website ..So nobody call back this is now 3 hours after leaving 3 messages to call me...
1 reviews | Active since Jan 2020
Meerkat, great services provided and the agents kept calling and being by your side step by step to explain the processes. Thank you so much I really appreciate the service level
1 reviews | Active since Jan 2020
Meerkat, great services provided and the agents kept calling and being by your side step by step to explain the processes. Thank you so much I really appreciate the service level
1 reviews | Active since Jan 2020
I would like to that Meerkat for assisting me with removing debt review flat on my name ,When i started the whole process i chatted with Lefa Ntsalla , he made sure i knew from the start that everything will be fine and answered all my questions ,another thanks to Fadwah Hendricks and Michelle Fortune who also assisted me and helped a lot
1 reviews | Active since Jan 2020
I would like to that Meerkat for assisting me with removing debt review flat on my name ,When i started the whole process i chatted with Lefa Ntsalla , he made sure i knew from the start that everything will be fine and answered all my questions ,another thanks to Fadwah Hendricks and Michelle Fortune who also assisted me and helped a lot
1 reviews | Active since Jan 2020
Meerkat does not want to pay our claims that we submit as Ezasekhaya burial society. We submitted claims starting in January 2026 until now they have not yet been paid. We were told that the scheme is behind with certain months and they even wrote and email confirming which months we owe and the exact amount. We then last week requested them to deduct the arrears we owe, offwhich they did and when we called them on Monday they confirmed that the premiums were received and they are busy assessing our claims on scheme MG0001441 and MG0001437 and it will take 48 hours for them to pay. Out of the 6 claims we were expecting for them to pay they only paid 2. We just called them now and they say our claims can not be paid on MG001437 because we are behind with arrears from January 2025. When we dispute what we say the consultant does not take into consideration what we trying to explain they just tell us that we are in arrears. Can you please intervene.
1 reviews | Active since Jan 2020
Meerkat does not want to pay our claims that we submit as Ezasekhaya burial society. We submitted claims starting in January 2026 until now they have not yet been paid. We were told that the scheme is behind with certain months and they even wrote and email confirming which months we owe and the exact amount. We then last week requested them to deduct the arrears we owe, offwhich they did and when we called them on Monday they confirmed that the premiums were received and they are busy assessing our claims on scheme MG0001441 and MG0001437 and it will take 48 hours for them to pay. Out of the 6 claims we were expecting for them to pay they only paid 2. We just called them now and they say our claims can not be paid on MG001437 because we are behind with arrears from January 2025. When we dispute what we say the consultant does not take into consideration what we trying to explain they just tell us that we are in arrears. Can you please intervene.
1 reviews | Active since Jan 2020
I'm not even sure what to say, but the customer service has definitely dropped. I was very happy with Meerkat until recently. I have paid off an account and after almost a month, no communication came through regarding paid up letters etc. Luckily, the bank sent me a copy of the letter. If I do not email Meerkat first, they will not say anything. Which is sad for them as their service was never this poor. Also, what had been communicated when I signed up, is totally different to what I am being told now. Makes me wonder if the current employees are trained or not. I am now considering changing from Meerkat to another company, if service is this poor now, I don't want to know how bad it will be later once everything is done. Hopefully they change because once I'm done with them, I will not be making any recommendations.
1 reviews | Active since Jan 2020
I'm not even sure what to say, but the customer service has definitely dropped. I was very happy with Meerkat until recently. I have paid off an account and after almost a month, no communication came through regarding paid up letters etc. Luckily, the bank sent me a copy of the letter. If I do not email Meerkat first, they will not say anything. Which is sad for them as their service was never this poor. Also, what had been communicated when I signed up, is totally different to what I am being told now. Makes me wonder if the current employees are trained or not. I am now considering changing from Meerkat to another company, if service is this poor now, I don't want to know how bad it will be later once everything is done. Hopefully they change because once I'm done with them, I will not be making any recommendations.
1 reviews | Active since Jan 2020
So this is my last review "I am looking at all these 5 star reviews wondering how on earth this happened. Meerkat were superb until I got my clearance certificate, then they washed their hand of me. R3000 later and I am getting no help to get my name cleared. I am not even sure they care. I tried quering this with Experian and only the debt review people can query with letters etc etc. All I get told, and quote "Meerkat have done their side and the money is non refundable". So the R3000 was to do what?? My name is not cleared with any credit agencies so was my clearance certificate even submitted?? Why did I even go through this process. I am going leave poor reviews wherever I can for Meerkat" They rep**** saying issues with some or other agency. Weeks later I go hold of them again and was told, and I quote, " Soon the flag will be lifted" This was the 24th March To date nothing. These people are nothing but money collectors with no follow up. They simply do not care, pay ypour money at your peril be cause once paid, that is where it ends
1 reviews | Active since Jan 2020
So this is my last review "I am looking at all these 5 star reviews wondering how on earth this happened. Meerkat were superb until I got my clearance certificate, then they washed their hand of me. R3000 later and I am getting no help to get my name cleared. I am not even sure they care. I tried quering this with Experian and only the debt review people can query with letters etc etc. All I get told, and quote "Meerkat have done their side and the money is non refundable". So the R3000 was to do what?? My name is not cleared with any credit agencies so was my clearance certificate even submitted?? Why did I even go through this process. I am going leave poor reviews wherever I can for Meerkat" They rep**** saying issues with some or other agency. Weeks later I go hold of them again and was told, and I quote, " Soon the flag will be lifted" This was the 24th March To date nothing. These people are nothing but money collectors with no follow up. They simply do not care, pay ypour money at your peril be cause once paid, that is where it ends
1 reviews | Active since Jan 2020
I had issues with transferring my debt review file from Vantage Debt Management to Meerkat. I had a good experience with Mitchell Fortune from the legal department. She really helped push the process and followed up with the other debt counsellor to get my file transferred. She kept me updated and checked in regularly, which made a big difference. It shows that Meerkat has people who actually go the extra mile for their clients. I am still in the process of being removed from debt review, but so far I am happy with the service. Looking forward to finally being out of debt review.
1 reviews | Active since Jan 2020
I had issues with transferring my debt review file from Vantage Debt Management to Meerkat. I had a good experience with Mitchell Fortune from the legal department. She really helped push the process and followed up with the other debt counsellor to get my file transferred. She kept me updated and checked in regularly, which made a big difference. It shows that Meerkat has people who actually go the extra mile for their clients. I am still in the process of being removed from debt review, but so far I am happy with the service. Looking forward to finally being out of debt review.
1 reviews | Active since Jan 2020
Meerkat does not even deserve the 1 star I just gave them after boasting about them some.months ago they are so slow in informing clients to the prob with the NCR its just not true. I had to phone out more than a R50 airtime to the NCR only to find out meerkat did not yet submit my stuff but they said that they did HOW CAN ANYONE TRUST THIS COMPANY?
1 reviews | Active since Jan 2020
Meerkat does not even deserve the 1 star I just gave them after boasting about them some.months ago they are so slow in informing clients to the prob with the NCR its just not true. I had to phone out more than a R50 airtime to the NCR only to find out meerkat did not yet submit my stuff but they said that they did HOW CAN ANYONE TRUST THIS COMPANY?
The most common complaint about Meerkat, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Customers report ignored emails, unanswered callback requests and long hold times, particularly after fees are paid or when funeral claims are being assessed, leaving clients chasing for updates.
Meerkat scores 3.7 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (4.1); their weakest is Communication (3.4). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.8). How is the AI Score calculated? →
Meerkat has a TrustIndex of 7.1 out of 10 on Hellopeter, based on 92 reviews in the last 12 months. Hellopeter has tracked Meerkat across 850 total reviews. How is the TrustIndex calculated? →