Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Meerkat receives strong praise for its debt review clearance and removal services, with customers consistently describing the process as fast, transparent, and professionally handled. Named consultants such as Fadwah, Jo-Anne, Kelly, and Reece are frequently commended. However, recurring complaints around claims handling, billing disputes, communication breakdowns, and compliance concerns highlight significant friction points that negatively impact a segment of the customer base.
Top Strengths:
- •Customer Service & Professional Guidance: Customers consistently name individual consultants like Fadwah, Jo-Anne, Reece, and Kelly as exceptional. Praise centres on patience, professionalism, and proactive follow-ups throughout the debt review clearance journey.
TrustIndex
8.3
Score
Ranking
#21
in Financial Services
Avg Reply
5015
Hours
NPS Score
77
Recommended: Very Likely
Apr '25 - Mar '26
Recent reviews (121)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Your poor customer service is disgusting!!!
I am in utter disgust regarding how you treat your customers. No sense of urgency , lack of accountability and poor understanding skills. How hard it to send the president of our burial society scheme a full report. All we have been asking from your company that seems to be lacking when it comes to understanding its customer. Our burial society has members and these members opened policies , they are then regarded as principal members. We want a document for each and every principal member, indicating who is covered under the principal member that is part of our burial society. How hard is it to understand. We want to check if should we claim , then the person who is insured by the principal policy holder will get the services due to them. The burial scheme was moved from Old Mutual to your company, why??? we have no idea. Money gets paid to your company, please give us the service that is due to us.
1 reviews | Active since Jan 2020
Your poor customer service is disgusting!!!
I am in utter disgust regarding how you treat your customers. No sense of urgency , lack of accountability and poor understanding skills. How hard it to send the president of our burial society scheme a full report. All we have been asking from your company that seems to be lacking when it comes to understanding its customer. Our burial society has members and these members opened policies , they are then regarded as principal members. We want a document for each and every principal member, indicating who is covered under the principal member that is part of our burial society. How hard is it to understand. We want to check if should we claim , then the person who is insured by the principal policy holder will get the services due to them. The burial scheme was moved from Old Mutual to your company, why??? we have no idea. Money gets paid to your company, please give us the service that is due to us.
1 reviews | Active since Jan 2020
Meerkat ****mers
Be careful of these ****mers I paid them to assist in clearing me from debt review. Everything went well and i even received a court order declaring me not over indebted. The useless admin sent the court order without mentioning anything. When I asked her when I should expect to be cleared she tells me that the NCR system is offline and unfortunately they will not be able to assist
1 reviews | Active since Jan 2020
Meerkat ****mers
Be careful of these ****mers I paid them to assist in clearing me from debt review. Everything went well and i even received a court order declaring me not over indebted. The useless admin sent the court order without mentioning anything. When I asked her when I should expect to be cleared she tells me that the NCR system is offline and unfortunately they will not be able to assist
1 reviews | Active since Jan 2020
Mrs nontuthuzelo Gladys sokhahleleka
I'm very happy about this company I'll will tell people about it
1 reviews | Active since Jan 2020
Mrs nontuthuzelo Gladys sokhahleleka
I'm very happy about this company I'll will tell people about it
1 reviews | Active since Jan 2020
100000% Approve
I enquired with Meerkat at the beginning of November 2025 and made my payment in two halves. I was advised that it would take about one month from my final payment for my name to be cleared. When I tell you this has been the best decision I’ve made, I truly mean it. After dealing with so many companies that took money with no real progress, Meerkat was a breath of fresh air. I had been under debt review for 9 years, and my name was cleared within 2 months. The process was transparent, efficient, and exactly as explained to me. Thank you to Meerkat and the entire team. I truly appreciate everything you’ve done and am forever grateful. Tammy-Leigh Wagner
1 reviews | Active since Jan 2020
100000% Approve
I enquired with Meerkat at the beginning of November 2025 and made my payment in two halves. I was advised that it would take about one month from my final payment for my name to be cleared. When I tell you this has been the best decision I’ve made, I truly mean it. After dealing with so many companies that took money with no real progress, Meerkat was a breath of fresh air. I had been under debt review for 9 years, and my name was cleared within 2 months. The process was transparent, efficient, and exactly as explained to me. Thank you to Meerkat and the entire team. I truly appreciate everything you’ve done and am forever grateful. Tammy-Leigh Wagner
1 reviews | Active since Jan 2020
Lies told by Meerkat on HelloPeter
Meerkat just **** here on this platform to say they resolved my issue which is a lie, they called and said I must remove my comments without even first resolving my issue. Now they want me to find the person they were working with for years just because they're also failing to reach the person. That's Meerkat for you, if you no longer value your money just associate yourself with Meerkat so they'll peacefully **** you.
1 reviews | Active since Jan 2020
Lies told by Meerkat on HelloPeter
Meerkat just **** here on this platform to say they resolved my issue which is a lie, they called and said I must remove my comments without even first resolving my issue. Now they want me to find the person they were working with for years just because they're also failing to reach the person. That's Meerkat for you, if you no longer value your money just associate yourself with Meerkat so they'll peacefully **** you.
1 reviews | Active since Jan 2020
Horrible service
If you no longer need your funds then you can trust Meerkat with it, they'll help you eat it peacefully with no remorse.They provide no solution instead they keep sending you back and forth knowing very well that their service is bad and they are not going to assist you. My claim is dismissed by saying I should go back to the same person they work with who couldn't assist me in the first instance. Trust Meerkat at your own risk
1 reviews | Active since Jan 2020
Horrible service
If you no longer need your funds then you can trust Meerkat with it, they'll help you eat it peacefully with no remorse.They provide no solution instead they keep sending you back and forth knowing very well that their service is bad and they are not going to assist you. My claim is dismissed by saying I should go back to the same person they work with who couldn't assist me in the first instance. Trust Meerkat at your own risk
1 reviews | Active since Jan 2020
Meerkat Debt Review – Serious Consumer Warning
I entered debt review with Meerkat on the clear condition that my home loan must be excluded, as it is paid directly from my salary. Without my permission or signature, Meerkat included my bond anyway, which is ********. I have now paid off all my debts in full except for one small Standard Bank loan of about R12,000, yet Meerkat has failed to properly recalculate my repayment plan and continues to keep me locked into an incorrect and outdated structure. I was also told by Meerkat that Old Mutual “demanded” an additional R2,500 per month, which is not how debt review works. Creditors cannot simply dictate payment amounts without proper legal process and affordability reassessment, yet Meerkat accepted and enforced this without transparency. Even worse, Meerkat deducted money for my home loan through debt review without legal authority, putting my house at risk and generating ******** fees. This is not a mistake — it is a serious compliance breach. I am now formally demanding: Immediate removal of my bond from debt review A corrected repayment plan And refunds of ******** deductions I will be escalating this matter to the National Credit Regulator (NCR). Consumers deserve transparency, consent, and legal compliance. I received none of that from Meerkat.
1 reviews | Active since Jan 2020
Meerkat Debt Review – Serious Consumer Warning
I entered debt review with Meerkat on the clear condition that my home loan must be excluded, as it is paid directly from my salary. Without my permission or signature, Meerkat included my bond anyway, which is ********. I have now paid off all my debts in full except for one small Standard Bank loan of about R12,000, yet Meerkat has failed to properly recalculate my repayment plan and continues to keep me locked into an incorrect and outdated structure. I was also told by Meerkat that Old Mutual “demanded” an additional R2,500 per month, which is not how debt review works. Creditors cannot simply dictate payment amounts without proper legal process and affordability reassessment, yet Meerkat accepted and enforced this without transparency. Even worse, Meerkat deducted money for my home loan through debt review without legal authority, putting my house at risk and generating ******** fees. This is not a mistake — it is a serious compliance breach. I am now formally demanding: Immediate removal of my bond from debt review A corrected repayment plan And refunds of ******** deductions I will be escalating this matter to the National Credit Regulator (NCR). Consumers deserve transparency, consent, and legal compliance. I received none of that from Meerkat.