Meerkat
4.5|850 reviews
Responds in 42 hours 57 min
pR
prathana R
1 reviews | Active since Member
21 Apr 2026, 09:52
Extremely poor service.
I'm not even sure what to say, but the customer service has definitely dropped. I was very happy with Meerkat until recently. I have paid off an account and after almost a month, no communication came through regarding paid up letters etc. Luckily, the bank sent me a copy of the letter. If I do not email Meerkat first, they will not say anything. Which is sad for them as their service was never this poor. Also, what had been communicated when I signed up, is totally different to what I am being told now. Makes me wonder if the current employees are trained or not. I am now considering changing from Meerkat to another company, if service is this poor now, I don't want to know how bad it will be later once everything is done. Hopefully they change because once I'm done with them, I will not be making any recommendations.
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Replies (3)pR
prathana R's updateReviewer Update
21 Apr 2026, 09:57They also apparently do not recalculate your payment plan...which is not what was communicated when I started with them. They said they would recalculate after each account was paid.
pR
prathana R's update21 Apr 2026, 09:57
Reviewer Update
They also apparently do not recalculate your payment plan...which is not what was communicated when I started with them. They said they would recalculate after each account was paid.
Meerkat's replyOfficial
28 Apr 2026, 07:21Hi there. We have tried to contact you but have been unable to get hold of you.
At the commencement of debt review, creditors receive a cascade proposal. This proposal is distributed to all creditors and sets out how your available monthly payment will be allocated across their various accounts.
When an account is settled, the instalment that was previously allocated to that account is not reduced or removed. Instead, it is redistributed (or “cascaded”) to the remaining outstanding accounts. This ensures that all accounts continue to be paid in line with the repayment terms proposed under the debt review process, with the objective of settling all debts within the agreed timelines. We hope this helps to clarify.
At the commencement of debt review, creditors receive a cascade proposal. This proposal is distributed to all creditors and sets out how your available monthly payment will be allocated across their various accounts.
When an account is settled, the instalment that was previously allocated to that account is not reduced or removed. Instead, it is redistributed (or “cascaded”) to the remaining outstanding accounts. This ensures that all accounts continue to be paid in line with the repayment terms proposed under the debt review process, with the objective of settling all debts within the agreed timelines. We hope this helps to clarify.
Best regards,
Meerkat's reply28 Apr 2026, 07:21
Official
Hi there. We have tried to contact you but have been unable to get hold of you.
At the commencement of debt review, creditors receive a cascade proposal. This proposal is distributed to all creditors and sets out how your available monthly payment will be allocated across their various accounts.
When an account is settled, the instalment that was previously allocated to that account is not reduced or removed. Instead, it is redistributed (or “cascaded”) to the remaining outstanding accounts. This ensures that all accounts continue to be paid in line with the repayment terms proposed under the debt review process, with the objective of settling all debts within the agreed timelines. We hope this helps to clarify.
At the commencement of debt review, creditors receive a cascade proposal. This proposal is distributed to all creditors and sets out how your available monthly payment will be allocated across their various accounts.
When an account is settled, the instalment that was previously allocated to that account is not reduced or removed. Instead, it is redistributed (or “cascaded”) to the remaining outstanding accounts. This ensures that all accounts continue to be paid in line with the repayment terms proposed under the debt review process, with the objective of settling all debts within the agreed timelines. We hope this helps to clarify.
Best regards,
pR
prathana R's updateReviewer Update
28 Apr 2026, 17:29Hi, yes I understand that, eventually they responded, after sending 3 emails asking the same question. However, the staff are highly confused as to which account the funds will be allocated, 2 responses with 2 different allocations. Point of the matter is, is that the service has dropped, drastically. I did indicate that I prefer to be contacted via email, as I don't keep my phone on me. Email me if contact is needed.
pR
prathana R's update28 Apr 2026, 17:29
Reviewer Update
Hi, yes I understand that, eventually they responded, after sending 3 emails asking the same question. However, the staff are highly confused as to which account the funds will be allocated, 2 responses with 2 different allocations. Point of the matter is, is that the service has dropped, drastically. I did indicate that I prefer to be contacted via email, as I don't keep my phone on me. Email me if contact is needed.