Meerkat does not want to pay our claims that we submit as Ezasekhaya burial society

Meerkat does not want to pay our claims that we submit as Ezasekhaya burial society. We submitted claims starting in January 2026 until now they have not yet been paid. We were told that the scheme is behind with certain months and they even wrote and email confirming which months we owe and the exact amount. We then last week requested them to deduct the arrears we owe, offwhich they did and when we called them on Monday they confirmed that the premiums were received and they are busy assessing our claims on scheme MG0001441 and MG0001437 and it will take 48 hours for them to pay. Out of the 6 claims we were expecting for them to pay they only paid 2. We just called them now and they say our claims can not be paid on MG001437 because we are behind with arrears from January 2025. When we dispute what we say the consultant does not take into consideration what we trying to explain they just tell us that we are in arrears. Can you please intervene.