Luno

Based on recent customer reviews, Luno is widely praised as a user-friendly and secure crypto platform with fast deposits and withdrawals for most users, but a vocal minority report serious issues around locked accounts, hacked wallets, unresponsive support, and trapped funds. Sentiment splits sharply between satisfied long-term users and frustrated customers facing unresolved disputes, dominated by chatbot interactions and slow human escalation.

Luno's biggest strength, according to Hellopeter's AI analysis, is Process Efficiency & Turnaround. Customers consistently describe Luno as easy, fast, and seamless for buying crypto, depositing funds, and withdrawing. Many highlight quick FNB and instant EFT integrations, simple onboarding for beginners, and a clean app interface that makes navigation effortless. Process Efficiency & Turnaround (4.0).

The most common complaint about Luno, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Professional Guidance. Support is heavily reliant on the Toshi chatbot with limited access to human agents. Customers describe slow responses, repeated generic replies, and no call centre option. Customer Service & Professional Guidance (2.5).

Luno scores 3.1 out of 5 on Hellopeter's AI analysis of service quality in Payments & Fintech, compared to the Payments & Fintech industry average of 2.6. Their strongest theme is Onboarding & Setup (4.4); their weakest is Customer Support (2). The top AI-rated Payments & Fintech business on Hellopeter is Float (4). How is the AI Score calculated? →

Luno has a TrustIndex of 7.7 out of 10 on Hellopeter, based on 366 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 13 hours 19 min. Hellopeter has tracked Luno across 2,327 total reviews. How is the TrustIndex calculated? →