What a downfall and unexpected let down.

I've always had to logout and relogin just for a payment to reflect and than this morning I logged out and when trying to re login I forgot my password so I changed my password and after that till now I'm getting this login error "tried too many times try again later" both when trying to sign in and trying to recover account. Worst part is I requested their ai bot to put me through to a human and it's been roghly 7 hours and nobody got back to me and still I can't access my funds which I neededlioe yesterday to do something important. Luno was reputable and a trustworthy market leader but knowadays they will let you allow you to lose everything by their unprofessionalism and lack apps that's filled with bugs.