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IntegriSure
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, IntegriSure earns strong praise for friendly, knowledgeable consultants and efficient policy servicing, with named agents like Freda, Nikita, Genevieve, Hillary, Andrea and Dean repeatedly singled out. However, claims handling shows a sharp divide between rapid, professional resolutions and prolonged disputes, with communication breakdowns and contractor quality emerging as key pain points during complex claims.
TrustIndex
9.8
Ranking
#3
in Brokers
NPS Score
67
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, IntegriSure delivers consistently strong service through named agents and efficient policy handling, with particular praise for consultants like Nikita, Genevieve, Freda, Hillary and Dean. However, claims handling shows a stark divide: many claims are resolved swiftly while others drag on for weeks or months with poor communication, leaving some customers deeply frustrated and threatening to escalate to the Ombudsman.
IntegriSure's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agents are repeatedly named with strong praise. Consultants like Nikita, Genevieve, Freda, Hillary, Tanya, Dean and Andrea are described as professional, patient and going the extra mile. Customers feel personally valued. Agent Quality & Customer Care (9.0).
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Send an email advising of our upcoming move and received a call 15 minutes after email. Malani was so professional and helpful and explained the process to follow. Excellent service 💯
1 reviews | Active since Jan 2020
Send an email advising of our upcoming move and received a call 15 minutes after email. Malani was so professional and helpful and explained the process to follow. Excellent service 💯
1 reviews | Active since Jan 2020
Integrisure should be renamed Ineptisure. Integrity: 0 out of 100 Insurance cover: 0 out of 1,000. Communication skills: 0 out of a million. We were victims of the floods that ravaged Nelson Mandela Bay 3 weeks ago. All that saved my house from devastating damage was a trusted contractor who came out in the wee hours to stop water going throughout the whole house. None-the-less we did sustain serious damage which my contractor could have fixed weeks ago if Integrisure had not adopted the most appalling delaying tactics. Did they think I deliberately flooded my home? Cutting a long story short, their staff claimed not to know what is going on when today phoned for updates. Now I am told there has to be a second quote – my contractor, who I know and trust, compiled a lengthy, detailed assessment report and a quote, all at his own expense which Integrisure have been sitting on for over a week. This after someone phoned me on Friday asking to do a quote this coming Wednesday. I agreed. They phoned back later that day to say that the appointment had been cancelled at the assessor's request. Why? But before anything can happen I must wait for a second quote on June 4 – A FULL MONTH AFTER THE FLOODS - before my claim can even be considered. That leaves me living in a cold, damp, smelly house for at least another month. Not acceptable. This is not the first time I have had a problem with this company: three experiences, not one of them good. Frankly, I would rather have all my teeth extracted without anaesthetic than deal with Integrisure’s incompetence. My advice: Avoid them like the plague.
1 reviews | Active since Jan 2020
Integrisure should be renamed Ineptisure. Integrity: 0 out of 100 Insurance cover: 0 out of 1,000. Communication skills: 0 out of a million. We were victims of the floods that ravaged Nelson Mandela Bay 3 weeks ago. All that saved my house from devastating damage was a trusted contractor who came out in the wee hours to stop water going throughout the whole house. None-the-less we did sustain serious damage which my contractor could have fixed weeks ago if Integrisure had not adopted the most appalling delaying tactics. Did they think I deliberately flooded my home? Cutting a long story short, their staff claimed not to know what is going on when today phoned for updates. Now I am told there has to be a second quote – my contractor, who I know and trust, compiled a lengthy, detailed assessment report and a quote, all at his own expense which Integrisure have been sitting on for over a week. This after someone phoned me on Friday asking to do a quote this coming Wednesday. I agreed. They phoned back later that day to say that the appointment had been cancelled at the assessor's request. Why? But before anything can happen I must wait for a second quote on June 4 – A FULL MONTH AFTER THE FLOODS - before my claim can even be considered. That leaves me living in a cold, damp, smelly house for at least another month. Not acceptable. This is not the first time I have had a problem with this company: three experiences, not one of them good. Frankly, I would rather have all my teeth extracted without anaesthetic than deal with Integrisure’s incompetence. My advice: Avoid them like the plague.
1 reviews | Active since Jan 2020
Broker with the name of Sarel Kies constantly keeping his word when he promises to phone me at a spesific time. I appreciated his honest advice and continuously felt that that my interest as a client was well looked after. Thank for your professional service Sarel!
1 reviews | Active since Jan 2020
Broker with the name of Sarel Kies constantly keeping his word when he promises to phone me at a spesific time. I appreciated his honest advice and continuously felt that that my interest as a client was well looked after. Thank for your professional service Sarel!
1 reviews | Active since Jan 2020
I have logged a claim with Integrisure for a non-motor claim and have been calling and whatsapp with no response for almost a week now. The service provided has been very poor as i do not know where i stand with the claim
1 reviews | Active since Jan 2020
I have logged a claim with Integrisure for a non-motor claim and have been calling and whatsapp with no response for almost a week now. The service provided has been very poor as i do not know where i stand with the claim
1 reviews | Active since Jan 2020
I have now been waiting close to two weeks to have a phone claim processed. I'm perhaps more infuriated by the lack of communication as to the progress of the claim and the reasons for the delay. I loaded all the required documents on day 1 and have been calling them at least twice daily this week. I have been receiving the same response, "all required documentation is on the system and the claims handler will get back to me". I've reached my wits end and feeling rather helpless. This is the problem with insurance; you pay a premium monthly for the day an unfortunate event happens. The unfortunate event occurs and then you get this type of service. It really puts a dent in such a valuable product.
1 reviews | Active since Jan 2020
I have now been waiting close to two weeks to have a phone claim processed. I'm perhaps more infuriated by the lack of communication as to the progress of the claim and the reasons for the delay. I loaded all the required documents on day 1 and have been calling them at least twice daily this week. I have been receiving the same response, "all required documentation is on the system and the claims handler will get back to me". I've reached my wits end and feeling rather helpless. This is the problem with insurance; you pay a premium monthly for the day an unfortunate event happens. The unfortunate event occurs and then you get this type of service. It really puts a dent in such a valuable product.
IntegriSure scores 3.7 out of 5 on Hellopeter's AI analysis of service quality in Brokers, compared to the Brokers industry average of 2.9. Their strongest theme is Agent Quality (4.5); their weakest is Repair Quality (3). The top AI-rated Brokers business on Hellopeter is Bsure Insurance Advisors (3.9). How is the AI Score calculated? →
IntegriSure has a TrustIndex of 9.8 out of 10 on Hellopeter, based on 415 reviews in the last 12 months. Hellopeter has tracked IntegriSure across 1,951 total reviews. How is the TrustIndex calculated? →