IntegriSure
4.4|1,951 reviews
HC
Helen C
1 reviews | Active since Member
25 May 2026, 12:03
Complete ineptitude
Integrisure should be renamed Ineptisure. Integrity: 0 out of 100 Insurance cover: 0 out of 1,000. Communication skills: 0 out of a million. We were victims of the floods that ravaged Nelson Mandela Bay 3 weeks ago. All that saved my house from devastating damage was a trusted contractor who came out in the wee hours to stop water going throughout the whole house. None-the-less we did sustain serious damage which my contractor could have fixed weeks ago if Integrisure had not adopted the most appalling delaying tactics. Did they think I deliberately flooded my home? Cutting a long story short, their staff claimed not to know what is going on when today phoned for updates. Now I am told there has to be a second quote – my contractor, who I know and trust, compiled a lengthy, detailed assessment report and a quote, all at his own expense which Integrisure have been sitting on for over a week. This after someone phoned me on Friday asking to do a quote this coming Wednesday. I agreed. They phoned back later that day to say that the appointment had been cancelled at the assessor's request. Why? But before anything can happen I must wait for a second quote on June 4 – A FULL MONTH AFTER THE FLOODS - before my claim can even be considered. That leaves me living in a cold, damp, smelly house for at least another month. Not acceptable. This is not the first time I have had a problem with this company: three experiences, not one of them good. Frankly, I would rather have all my teeth extracted without anaesthetic than deal with Integrisure’s incompetence. My advice: Avoid them like the plague.
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Helen C's updateReviewer Update
27 May 2026, 13:34 I have been with Integrisure for just over a year, and had no reason to claim until this year when a series of obviously unplanned and unfortunate events unfolded. I pay a lot of money each month for the peace of mind that comes with having what I believed was good cover for all eventualities. Sadly, this has not proved to be the case.
My first claim was handled atrociously, my second run in with Integrisure was nothing to write home about either, but the latest incident, after my home was badly damaged by unprecedented rainfall, takes the cake.
E-mails and complaints are ignored, phone calls get me nowhere either “beyond I will phone you back tomorrow”. That never happens either.
Over R60 000 in premiums paid, but now management are “looking at my claim”. Do these people know what they are talking about? The floods were widely reported, I did not make this up.
Pathetic. My home is a health hazard. It is damp and smelly and, with more rain on the way, will only get worse.
If I had saved the money I gave to Integrisure believing that I had cover I could have had the damage fixed myself.
My first claim was handled atrociously, my second run in with Integrisure was nothing to write home about either, but the latest incident, after my home was badly damaged by unprecedented rainfall, takes the cake.
E-mails and complaints are ignored, phone calls get me nowhere either “beyond I will phone you back tomorrow”. That never happens either.
Over R60 000 in premiums paid, but now management are “looking at my claim”. Do these people know what they are talking about? The floods were widely reported, I did not make this up.
Pathetic. My home is a health hazard. It is damp and smelly and, with more rain on the way, will only get worse.
If I had saved the money I gave to Integrisure believing that I had cover I could have had the damage fixed myself.
HC
Helen C's update27 May 2026, 13:34
Reviewer Update
I have been with Integrisure for just over a year, and had no reason to claim until this year when a series of obviously unplanned and unfortunate events unfolded. I pay a lot of money each month for the peace of mind that comes with having what I believed was good cover for all eventualities. Sadly, this has not proved to be the case.
My first claim was handled atrociously, my second run in with Integrisure was nothing to write home about either, but the latest incident, after my home was badly damaged by unprecedented rainfall, takes the cake.
E-mails and complaints are ignored, phone calls get me nowhere either “beyond I will phone you back tomorrow”. That never happens either.
Over R60 000 in premiums paid, but now management are “looking at my claim”. Do these people know what they are talking about? The floods were widely reported, I did not make this up.
Pathetic. My home is a health hazard. It is damp and smelly and, with more rain on the way, will only get worse.
If I had saved the money I gave to Integrisure believing that I had cover I could have had the damage fixed myself.
My first claim was handled atrociously, my second run in with Integrisure was nothing to write home about either, but the latest incident, after my home was badly damaged by unprecedented rainfall, takes the cake.
E-mails and complaints are ignored, phone calls get me nowhere either “beyond I will phone you back tomorrow”. That never happens either.
Over R60 000 in premiums paid, but now management are “looking at my claim”. Do these people know what they are talking about? The floods were widely reported, I did not make this up.
Pathetic. My home is a health hazard. It is damp and smelly and, with more rain on the way, will only get worse.
If I had saved the money I gave to Integrisure believing that I had cover I could have had the damage fixed myself.