IntegriSure

Based on recent customer reviews, IntegriSure delivers consistently strong service through named agents and efficient policy handling, with particular praise for consultants like Nikita, Genevieve, Freda, Hillary and Dean. However, claims handling shows a stark divide: many claims are resolved swiftly while others drag on for weeks or months with poor communication, leaving some customers deeply frustrated and threatening to escalate to the Ombudsman.

IntegriSure's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agents are repeatedly named with strong praise. Consultants like Nikita, Genevieve, Freda, Hillary, Tanya, Dean and Andrea are described as professional, patient and going the extra mile. Customers feel personally valued. Agent Quality & Customer Care (9.0).

IntegriSure scores 3.7 out of 5 on Hellopeter's AI analysis of service quality in Brokers, compared to the Brokers industry average of 2.9. Their strongest theme is Agent Quality (4.5); their weakest is Repair Quality (3). The top AI-rated Brokers business on Hellopeter is Bsure Insurance Advisors (3.9). How is the AI Score calculated? →

IntegriSure has a TrustIndex of 9.8 out of 10 on Hellopeter, based on 415 reviews in the last 12 months. They reply to 97% of negative reviews, typically within 9 hours 17 min. Hellopeter has tracked IntegriSure across 1,951 total reviews. How is the TrustIndex calculated? →