HOOPERS
Unclaimed Business
|2.3|0 Reviews (last 12 months)|This business does not respond to reviews
HOOPERS
Unclaimed Business
|2.3
0 Reviews (last 12 months)
Does not respond to reviews
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Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
5 Nov 2021, 07:49
Vw hoopers
Purchased a brand new vehicle in June 2021, Vehicle is now faulty, after many attempts of finding a resolution no luck with this dealership.I have been pushed from piller to post with no joy. Very very sad customer service. You think buying a new vehicle brings joy but not at this dealership. The amount of headache I have had with this dealership incredible. I have laid complaints with VWSa. Because this dealership cannot help me. Whose fault is it if the car I bought from them is adefective, Apparently it's the customers. I have been waiting for callbacks forever. I never knew buying a new car would bring so much headache, but the dealer fails to assist me. BRAND NEW VW AND THE AC STOPS WORKING LESS THAN 6 MONTHS LATER. MY CAR HAS UNDERGONE ABOUT 3 REPAIRS SO FAR AND I HAVE BEEN LEFT WITH NO CAR OVER A WEEK. THIS IS NONSENSE. WOULD YOU BUY A CAR THAT WILL GIVE YOU SO MUCH TROUBLE AND FURTHER MORE NO HELP FROM THE DEALER!!!!!!!!!!!!!!!!
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Anonymous
1 reviews | Active since Jan 2020
5 Nov 2021, 07:49
Vw hoopers
Purchased a brand new vehicle in June 2021, Vehicle is now faulty, after many attempts of finding a resolution no luck with this dealership.I have been pushed from piller to post with no joy. Very very sad customer service. You think buying a new vehicle brings joy but not at this dealership. The amount of headache I have had with this dealership incredible. I have laid complaints with VWSa. Because this dealership cannot help me. Whose fault is it if the car I bought from them is adefective, Apparently it's the customers. I have been waiting for callbacks forever. I never knew buying a new car would bring so much headache, but the dealer fails to assist me. BRAND NEW VW AND THE AC STOPS WORKING LESS THAN 6 MONTHS LATER. MY CAR HAS UNDERGONE ABOUT 3 REPAIRS SO FAR AND I HAVE BEEN LEFT WITH NO CAR OVER A WEEK. THIS IS NONSENSE. WOULD YOU BUY A CAR THAT WILL GIVE YOU SO MUCH TROUBLE AND FURTHER MORE NO HELP FROM THE DEALER!!!!!!!!!!!!!!!!
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Anonymous
1 reviews | Active since Jan 2020
28 Jul 2018, 20:12
Pathetic service
I have been in contact with a sales person by the name of Terrance Pillay for over a week. He has been giving me the run around about a new vehicle purchase. He has been leading me on that my vehicle has been ordered but no feedback even when attempting to talk to him. Today I had reached my wits end when I visited the branch and was he said he would be with me in a minute, I waited for over an hour and he completely ignored me the entire time thereafter. The least I am asking is a straight answer. If It can be done or not. I also raised with the manager Alison and was not much she could assist with either. I currently service my vehicle with them and will be definitely moving to anther dealership. I am very disappointed at the poor customer service and absolute disregard for a customer.
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Anonymous
1 reviews | Active since Jan 2020
28 Jul 2018, 20:12
Pathetic service
I have been in contact with a sales person by the name of Terrance Pillay for over a week. He has been giving me the run around about a new vehicle purchase. He has been leading me on that my vehicle has been ordered but no feedback even when attempting to talk to him. Today I had reached my wits end when I visited the branch and was he said he would be with me in a minute, I waited for over an hour and he completely ignored me the entire time thereafter. The least I am asking is a straight answer. If It can be done or not. I also raised with the manager Alison and was not much she could assist with either. I currently service my vehicle with them and will be definitely moving to anther dealership. I am very disappointed at the poor customer service and absolute disregard for a customer.
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Anonymous
1 reviews | Active since Jan 2020
14 Jul 2017, 10:09
Excellent Service
<p>I have experienced the most exceptional customer service with Hoopers.. From the time i met with the service Manager Udesh Ramjutan till the time i picked up my car. He toldd me the car would be ready at 11am and at 10.30 I got a call to tell me the car was close to completion and he would call me once it was ready to arrange pick -up. Before 11 he called me and in the absence of a driver was willing to come and fetch me himself... I got picked up and my car was washed and ready to go. Excellent excellent service.. WELL DONE UDESH and team!</p>
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Anonymous
1 reviews | Active since Jan 2020
14 Jul 2017, 10:09
Excellent Service
<p>I have experienced the most exceptional customer service with Hoopers.. From the time i met with the service Manager Udesh Ramjutan till the time i picked up my car. He toldd me the car would be ready at 11am and at 10.30 I got a call to tell me the car was close to completion and he would call me once it was ready to arrange pick -up. Before 11 he called me and in the absence of a driver was willing to come and fetch me himself... I got picked up and my car was washed and ready to go. Excellent excellent service.. WELL DONE UDESH and team!</p>
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Anonymous
1 reviews | Active since Jan 2020
9 Jun 2017, 01:18
MasterCars gave me a bad service
<p>Recently purchased a used vehicle from Hoopers VW Durban(MasterCars). And found that it had defects which in my account if I was selling that car would extremely reduce the price of it. Went back to the dealer to complain about the issue two months late they fixed it to their certisfaction. Me not certified couse they had just covered they problem and not fixed it. Regardless if they part is or not there is not my fault was meant to be advised at first purchase what was going on not to be sold something which is damaged and act as if I would just have to cope with it. will have to pay for this vehicle for 5 years . Need to call ombudsman my rights have been violated.</p>
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Anonymous
1 reviews | Active since Jan 2020
9 Jun 2017, 01:18
MasterCars gave me a bad service
<p>Recently purchased a used vehicle from Hoopers VW Durban(MasterCars). And found that it had defects which in my account if I was selling that car would extremely reduce the price of it. Went back to the dealer to complain about the issue two months late they fixed it to their certisfaction. Me not certified couse they had just covered they problem and not fixed it. Regardless if they part is or not there is not my fault was meant to be advised at first purchase what was going on not to be sold something which is damaged and act as if I would just have to cope with it. will have to pay for this vehicle for 5 years . Need to call ombudsman my rights have been violated.</p>
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Anonymous
1 reviews | Active since Jan 2020
9 Jan 2017, 09:47
VW Hoopers bad service and not care about customers
<p>Bought a car in 2014 at VW hoopers Durban and have been having problem with this car engine after 3 weeks of purchase and they have assured me everything is fixed and they are failing dismally to take ownership and fix their mess.</p> <p>Recently the car had an engine light and went to VW and they told me the reason is that it had timing issue and car was driven at 255kw/h what nonsense is that, Golf 6 TSI 1.4 have no capability of doing such and they took the car from last week and not yet being given a loan car and stranded with no car.</p> <p>I know there are many people sufffering with Hoppers Durban it time we fight them headon with car issue and not taking responsibillity and damaging VW brand</p>
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Anonymous
1 reviews | Active since Jan 2020
9 Jan 2017, 09:47
VW Hoopers bad service and not care about customers
<p>Bought a car in 2014 at VW hoopers Durban and have been having problem with this car engine after 3 weeks of purchase and they have assured me everything is fixed and they are failing dismally to take ownership and fix their mess.</p> <p>Recently the car had an engine light and went to VW and they told me the reason is that it had timing issue and car was driven at 255kw/h what nonsense is that, Golf 6 TSI 1.4 have no capability of doing such and they took the car from last week and not yet being given a loan car and stranded with no car.</p> <p>I know there are many people sufffering with Hoppers Durban it time we fight them headon with car issue and not taking responsibillity and damaging VW brand</p>
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Anonymous
1 reviews | Active since Jan 2020
4 Oct 2016, 06:19
EXCEPTIONAL & RECOMMENDABLE SERVICE
<p>Good Day, I write this compliment with my heart full of joy. And this is because of the great service that I received at Hoopers VW Durban. I brought in my car to Hoopers VW Durban, after my car was rejected by Barons VW Bluff. With open arms my car was accepted by Hoopers, this clearly shows me that Hoopers go out of their way to put us as customers in the centre of their business. As I checked in my car, I was assisted by a great guy named CHESTER FRANKI. Checking in my car was less than a minute, I left my car with him at 07:30, and by 10:00 that same morning, I received a call from CHESTER, advising me that he has a technician working on my car. And unfortunately the car was not fixed same day because of complication which I understood. CHESTER made sure that he calls me everyday giving me feedback and when to expect my car back. So I just want to thank CHESTER FRANKI for assisting me all the way, and I also would like the technician who managed to figure out and solve the problem of my car, I would like to also thank the rest of the pleasant staff of Hoopers VW Durban, you guys are number 1 in my books. Oh and how can I forget the 2 security guards that helped me push my car into the workshop, thank you so much. God Bless you All.</p>
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Anonymous
1 reviews | Active since Jan 2020
4 Oct 2016, 06:19
EXCEPTIONAL & RECOMMENDABLE SERVICE
<p>Good Day, I write this compliment with my heart full of joy. And this is because of the great service that I received at Hoopers VW Durban. I brought in my car to Hoopers VW Durban, after my car was rejected by Barons VW Bluff. With open arms my car was accepted by Hoopers, this clearly shows me that Hoopers go out of their way to put us as customers in the centre of their business. As I checked in my car, I was assisted by a great guy named CHESTER FRANKI. Checking in my car was less than a minute, I left my car with him at 07:30, and by 10:00 that same morning, I received a call from CHESTER, advising me that he has a technician working on my car. And unfortunately the car was not fixed same day because of complication which I understood. CHESTER made sure that he calls me everyday giving me feedback and when to expect my car back. So I just want to thank CHESTER FRANKI for assisting me all the way, and I also would like the technician who managed to figure out and solve the problem of my car, I would like to also thank the rest of the pleasant staff of Hoopers VW Durban, you guys are number 1 in my books. Oh and how can I forget the 2 security guards that helped me push my car into the workshop, thank you so much. God Bless you All.</p>
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Anonymous
1 reviews | Active since Jan 2020
18 Aug 2016, 06:43
Service centre did not close the engine oil cap and they not taking responsibility.
<p>On the 27 July 2016, I took my car for a service at Hoopers (VW Durban). I’ve sent my car there as this was said to be the best car service provider in Durban somewhere on the internet. On the appointment, I met Alan Singh as the service manager (this was around 07:30). I asked air-conditioning check but he suggested that I book a different date for it. He promised to give me the car at 15:00 on the day as it was a busy day, so I planned accordingly but around 12:00 – I received a call that the car is ready for collection. I went to collect the car, Alan told me about the major oil leakage on the engine that I couldn’t see (according to wikiHOW, aa1car.com and aa; if it a major oil leakage on the engine – the car has to drip oil everywhere it parked which was not the case with my car before service and even after the service I did not observe any oil dripping.), I asked him to at least show me where it is dripping/ the source of the leak but he did not – he suggested that I book it for another day. With this I am only visiting in Durban that was the reason that I took the car for service since I have been driving long distances (Lephalale-Durban-Bizana) for a couple of times.</p> <p>On the 28th July, The car had a battery complaint which I had to kick-start (I have never done this on this car but this only happened after their service, was shocked). I could not call them as it was late and had to drive down to Eastern Cape, Bizana. At the morning when I was about to drive to town, Bizana, Upon the car start – again the stereo indicated that the battery is low which I got shocked that I have not done anything on the car since I came home on the 28th. I was suspecting that the battery might have been changed thus I opened the bonnet of which I found the oil-cap not closed with the oil spillages all over the bonnet compartment (please see attached pictures). I called Hoopers for assistance on this regard but I spoke to Udesh Ramjuttan (As Alan Singh was not available on the day), whom was suggesting I drive the car to their workshop but I denied since I find it unsafe to drive a car with very small oil in it and might also damage the engine. I wanted to speak to his manager (Douglas Escreet) whom was not available at the time. I told Udesh to send their personnel to come inspect the problem before I drive the car - after I repeatedly called them then they told me they will get a mechanic in Bizana to come and assist. The mechanic (Mmeli Mdiya – 081 ********** ) poured more oil into the engine then I drove to his workshop (I told Udesh that I wont drive the car unless they draft an email saying that they are liable/ will account for any failure while driving to the mechanic’s workshop). He cleaned the oil using some detergent and high-pressure water, then that was it. I called Udesh to find out if I should take the car to their workshop but he said “we are done with you, the car is fine and doesn’t need anything else”.</p> <p>On the 30th July driving from Bizana back to Durban (around 19:00), I experienced failures as the car was losing power (switching totally off and immediately back on very fast). I stopped at Umgababa Total Ultra City then called VW SA for assistance. I did not record the lady I spoke to but she ended-up transferring me to a Hoopers technician whom told me that the car is losing power and is not safe to drive but since it was very late and they did not find a car for me to drive home, they suggested I drive slowly home (this was around midnight). I was supposed to drive early that morning (05:00) to pick-up friends to drive with back to Lephalale (which is 800-****m from Durban) but I couldn’t keep my words as they could not get a car again at the morning. They only came back to me that they found a car at 08:00, they towed my car to Hoopers. I got the car at 10:00 which was very late as my people had already left – this a lifting club which we use every time when going home (Durban). They hired at VW Polo 1.2 for me to drive for 48hours. I took back the car but I had asked for another car that Monday (1st August) but Alan said nothing about it which indicated to me that he does not was to give me the car.I raised this with Simone but this did not get any assistance. The following day, I spoke to Simone but she told me she only deal with manufacturing fault which I could not understand since she allocated to assist on this issue and definitely knew someone who can assist as she is working for VW SA and a manager. The week finished but they still do not have any information of what could have gone wrong or what is wrong with the car, I suggested they also check the battery and alternator – that was last week Thursday (4th August), they charged the battery for 4 days and only told me Monday (8th August) that they are changing the battery which is going to be delivered on Wednesday (10th August). Still waiting on them for feedback.</p> <p>2.5 weeks later</p> <p>I have called them a couple of times trying to resolve this but what they do is telling me that they going to give me an option to driver back down to Durban to fetch my car with a courtesy car which I rejected as this is inconveniencing me a lot more than what they are not accounting for. Then they are giving an option that they deliver a car to a place about 200km from where I am, I denied telling them that I do not have a car and it will be another inconvenience to drive there. I feel like they do not respect my time, I have to compromise them and unavailability of service they are offering not only the dealership/ service centre but also the manufacturing company (VW). They also wanted to depute that it their fault that they forgot to close the oil cap – they said that is debatable. I also spoke to the dealership chairman Tim Hooper (@ ********** 768) whom referred me back to those guys. I then sent him an sms explaining all my concerns – he has not came back to me</p> <p>Here are other points:</p> <p>· With the information that I depend on my car to commit on my work, they disregarded all that.</p> <p>· They only call me if I or my brother called them.</p> <p>· They do not know what the issue is.</p> <p>· They seem to pay attention only if I suggested something and only try that.</p> <p>· They are very emotional on their assistance – they tell me about how busy they are and all that but nothing is done on my side.</p> <p>· They do not allow me to talk to their manager (Douglas Escreet).</p> <p>· VW SA has not given me a relevant person on this regard as Simone suggested that she deals with manufacturing faults not service faults.</p>
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Anonymous
1 reviews | Active since Jan 2020
18 Aug 2016, 06:43
Service centre did not close the engine oil cap and they not taking responsibility.
<p>On the 27 July 2016, I took my car for a service at Hoopers (VW Durban). I’ve sent my car there as this was said to be the best car service provider in Durban somewhere on the internet. On the appointment, I met Alan Singh as the service manager (this was around 07:30). I asked air-conditioning check but he suggested that I book a different date for it. He promised to give me the car at 15:00 on the day as it was a busy day, so I planned accordingly but around 12:00 – I received a call that the car is ready for collection. I went to collect the car, Alan told me about the major oil leakage on the engine that I couldn’t see (according to wikiHOW, aa1car.com and aa; if it a major oil leakage on the engine – the car has to drip oil everywhere it parked which was not the case with my car before service and even after the service I did not observe any oil dripping.), I asked him to at least show me where it is dripping/ the source of the leak but he did not – he suggested that I book it for another day. With this I am only visiting in Durban that was the reason that I took the car for service since I have been driving long distances (Lephalale-Durban-Bizana) for a couple of times.</p> <p>On the 28th July, The car had a battery complaint which I had to kick-start (I have never done this on this car but this only happened after their service, was shocked). I could not call them as it was late and had to drive down to Eastern Cape, Bizana. At the morning when I was about to drive to town, Bizana, Upon the car start – again the stereo indicated that the battery is low which I got shocked that I have not done anything on the car since I came home on the 28th. I was suspecting that the battery might have been changed thus I opened the bonnet of which I found the oil-cap not closed with the oil spillages all over the bonnet compartment (please see attached pictures). I called Hoopers for assistance on this regard but I spoke to Udesh Ramjuttan (As Alan Singh was not available on the day), whom was suggesting I drive the car to their workshop but I denied since I find it unsafe to drive a car with very small oil in it and might also damage the engine. I wanted to speak to his manager (Douglas Escreet) whom was not available at the time. I told Udesh to send their personnel to come inspect the problem before I drive the car - after I repeatedly called them then they told me they will get a mechanic in Bizana to come and assist. The mechanic (Mmeli Mdiya – 081 ********** ) poured more oil into the engine then I drove to his workshop (I told Udesh that I wont drive the car unless they draft an email saying that they are liable/ will account for any failure while driving to the mechanic’s workshop). He cleaned the oil using some detergent and high-pressure water, then that was it. I called Udesh to find out if I should take the car to their workshop but he said “we are done with you, the car is fine and doesn’t need anything else”.</p> <p>On the 30th July driving from Bizana back to Durban (around 19:00), I experienced failures as the car was losing power (switching totally off and immediately back on very fast). I stopped at Umgababa Total Ultra City then called VW SA for assistance. I did not record the lady I spoke to but she ended-up transferring me to a Hoopers technician whom told me that the car is losing power and is not safe to drive but since it was very late and they did not find a car for me to drive home, they suggested I drive slowly home (this was around midnight). I was supposed to drive early that morning (05:00) to pick-up friends to drive with back to Lephalale (which is 800-****m from Durban) but I couldn’t keep my words as they could not get a car again at the morning. They only came back to me that they found a car at 08:00, they towed my car to Hoopers. I got the car at 10:00 which was very late as my people had already left – this a lifting club which we use every time when going home (Durban). They hired at VW Polo 1.2 for me to drive for 48hours. I took back the car but I had asked for another car that Monday (1st August) but Alan said nothing about it which indicated to me that he does not was to give me the car.I raised this with Simone but this did not get any assistance. The following day, I spoke to Simone but she told me she only deal with manufacturing fault which I could not understand since she allocated to assist on this issue and definitely knew someone who can assist as she is working for VW SA and a manager. The week finished but they still do not have any information of what could have gone wrong or what is wrong with the car, I suggested they also check the battery and alternator – that was last week Thursday (4th August), they charged the battery for 4 days and only told me Monday (8th August) that they are changing the battery which is going to be delivered on Wednesday (10th August). Still waiting on them for feedback.</p> <p>2.5 weeks later</p> <p>I have called them a couple of times trying to resolve this but what they do is telling me that they going to give me an option to driver back down to Durban to fetch my car with a courtesy car which I rejected as this is inconveniencing me a lot more than what they are not accounting for. Then they are giving an option that they deliver a car to a place about 200km from where I am, I denied telling them that I do not have a car and it will be another inconvenience to drive there. I feel like they do not respect my time, I have to compromise them and unavailability of service they are offering not only the dealership/ service centre but also the manufacturing company (VW). They also wanted to depute that it their fault that they forgot to close the oil cap – they said that is debatable. I also spoke to the dealership chairman Tim Hooper (@ ********** 768) whom referred me back to those guys. I then sent him an sms explaining all my concerns – he has not came back to me</p> <p>Here are other points:</p> <p>· With the information that I depend on my car to commit on my work, they disregarded all that.</p> <p>· They only call me if I or my brother called them.</p> <p>· They do not know what the issue is.</p> <p>· They seem to pay attention only if I suggested something and only try that.</p> <p>· They are very emotional on their assistance – they tell me about how busy they are and all that but nothing is done on my side.</p> <p>· They do not allow me to talk to their manager (Douglas Escreet).</p> <p>· VW SA has not given me a relevant person on this regard as Simone suggested that she deals with manufacturing faults not service faults.</p>
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Anonymous
1 reviews | Active since Jan 2020
24 Feb 2016, 14:17
Hoopers VW - Used Cars
I purchased a vehicle early November 2015 from Used Cars. During the transaction the dealer was very responsive and attentive with regards to returning calls and emails. Once the deal was done, I discovered a potential fault with the aircon unit in the vehicle. The vehicle went back twice to have the situation rectified, however the fault was not sorted out. I was then told that I would have to wait until the Maintenance Contract was transferred to my name for them to go any further with investigating the fault.<br> On 15th Feb 2016 I was eventually advised that the Maintenance Plan had been transferred into my name.<br> To date, I have yet to get any response to my emails and calls to the Dealer Principle, Clive Brooks, his secretary, the Used Car Manager RIshaad, and the salesman who sold me the vehicle Mbuso.<br> Nobody has bothered to send me a copy of the Agreement. I have since requested this direct from the Insurer.<br> 2 days ago I emailed again, and today called and left a message. Still no response.<br> I will never deal with Hoopers again, neither will I recommend them to anybody. We have 5 VW's in the family and this has been my first and last dealing with Hoopers
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Anonymous
1 reviews | Active since Jan 2020
24 Feb 2016, 14:17
Hoopers VW - Used Cars
I purchased a vehicle early November 2015 from Used Cars. During the transaction the dealer was very responsive and attentive with regards to returning calls and emails. Once the deal was done, I discovered a potential fault with the aircon unit in the vehicle. The vehicle went back twice to have the situation rectified, however the fault was not sorted out. I was then told that I would have to wait until the Maintenance Contract was transferred to my name for them to go any further with investigating the fault.<br> On 15th Feb 2016 I was eventually advised that the Maintenance Plan had been transferred into my name.<br> To date, I have yet to get any response to my emails and calls to the Dealer Principle, Clive Brooks, his secretary, the Used Car Manager RIshaad, and the salesman who sold me the vehicle Mbuso.<br> Nobody has bothered to send me a copy of the Agreement. I have since requested this direct from the Insurer.<br> 2 days ago I emailed again, and today called and left a message. Still no response.<br> I will never deal with Hoopers again, neither will I recommend them to anybody. We have 5 VW's in the family and this has been my first and last dealing with Hoopers
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