PS
Phelelani S
Active since Feb 2011
11
Reviews
0
Industries
Reviews
11 reviews47 months ago
Very warm staff
I would like to commend the staff of Foshini retail store inside Galleria Mall. From the moment we entered the store, every staff member made us feel so welcome and we felt at home. It was indeed the highlight of my day. I'm that I didnt get everyones names.
0 replies
85 months ago
Planet Fitness Durban Westwood Mall Club
I would like to pass my thanks to Michelle (Sales Consultant), Brendon (Operations Manager) and Ruth (Club Manager). These were my super heroes yesterday. So I joined a bootcamp class yesterday, then attended a spinning class straight after bootcamp, I was trying to push my limits, but my body gave up in the middle of the spinning class. So I walked out, drank water, and I was feeling so sick, sat down for a couple of minutes. But I still felt so sick. So I decided that I am going home. As I was leaving the club, Michelle called me, and she said I didnt look so good. So I told her that I am feel sick, weak and light headed. She then immediately called the operations manager, who immediately requested me to sit down,because I was at risk of collapsing. He then verified if I had any medical conditions, and I said then. He then quickly fetched a Energade for me, because it looked like my sugar levels were low. During the commotion, the Club manager also saw me and she came to check what is happening with me. After a good couple of sips of the Energade, I was feeling that I am getting better. And I was surprised that the Club manager and Michelle stayed with me until I was completely feeling ok. I am so grateful for these 3 people. God bless you all for the humanity that you displayed yesterday.
0 replies
92 months ago
PACKAGING CHANGED, SO DID THE FLAVOUR
I smoke Dunhill switch black, but recently have stopped due to the fact that, Dunhill changed the packaging of the switch black, but promised to not change the flavour. But guess what? Flavour did change and it is not bearable. I am currently trying other cigarette brands, but nothing comes close to the good old Dunhill Switch Black. I am so dissappointed because everyone that knows me knows that I only smoke Dunhill Switch Black eversince I started smoking, and now I am stuck. #BRINGBLACKBACK
2 replies
111 months ago
Effecient Service
<p>Good Day, everytime I login to my Hellopeter account, I usually login to post a complaint. But today I am happy that I write this smiling as I received exceptional service from the Multichoice (DSTV) contact centre. My account was disconnected yesterday and I made payment yesterday late afternoon at Spar. I then call the Multichoice (DSTV) contact centre and I was assisted by Nosipho Mhlongo, who confirmed all my details and unfortunately told me that my payment did not reflect at the time. So as an alternative Nosipho pro-actively asked me to rather send her my proof of payment. So I did and immediately my services were reconnected. I really appreciated her effeciency because some other agents would have just told me that my payment is not yet reflecting and that I should wait till it reflects. So thank you Nosipho for your outstanding service.</p>
1 reply
118 months ago
EXCEPTIONAL & RECOMMENDABLE SERVICE
<p>Good Day, I write this compliment with my heart full of joy. And this is because of the great service that I received at Hoopers VW Durban. I brought in my car to Hoopers VW Durban, after my car was rejected by Barons VW Bluff. With open arms my car was accepted by Hoopers, this clearly shows me that Hoopers go out of their way to put us as customers in the centre of their business. As I checked in my car, I was assisted by a great guy named CHESTER FRANKI. Checking in my car was less than a minute, I left my car with him at 07:30, and by 10:00 that same morning, I received a call from CHESTER, advising me that he has a technician working on my car. And unfortunately the car was not fixed same day because of complication which I understood. CHESTER made sure that he calls me everyday giving me feedback and when to expect my car back. So I just want to thank CHESTER FRANKI for assisting me all the way, and I also would like the technician who managed to figure out and solve the problem of my car, I would like to also thank the rest of the pleasant staff of Hoopers VW Durban, you guys are number 1 in my books. Oh and how can I forget the 2 security guards that helped me push my car into the workshop, thank you so much. God Bless you All.</p>
0 replies
118 months ago
BARONS VW BLUFF TURNING CUSTOMERS AWAY
<p>Good Day, I write this complaint with a heavy heart. I sent the following e-mail to Barons VW</p> <p>From: Phelelani Shezi<br />Sent: 20 September 2016 09:58 AM<br />To: ********** />Subject: FW: Barons Durban Contact Us Form</p> <p> </p> <p>Good Day</p> <p> </p> <p>I own a 2005 VW Golf 1 and the problem is that the control box blew while I was driving. So an auto electrician told me to buy a new control box. So I went to Goldwagen (Old Fort Road) and they sold it to me for R1500, so when the auto electrician installed the new control box, the car didnt want to start, so he said I need to encode the car keys for the new control box. So I called the locksmith in Jacobs and they told me that I need to take the box and keys to VW for programming. So I called Hoopers Volkswagen and they said I must tow the car to them. So they gave me an appoitment to bring the car in on Friday morning (23.09.2016). So a friend of mine suggested that I rather tow the car to you guys as it is much more closer to me as I am in Montclair. So is it possible to transfer my appointment to you guys instead?</p> <p> </p> <p> </p> <p>From: Shane Naidu ********** />Sent: 20 September 2016 08:36 AM<br />To: Phelelani Shezi<br />Subject: Automatic reply: Barons Durban Contact Us Form</p> <p> </p> <p> </p> <p>i am currently out of office</p> <p>please contact ramesh cassie on ********** 647</p> <p> </p> <p>Then I received this response;</p> <p> </p> <p> </p> <p>From: Rolena Christopher ********** />Sent: 20 September 2016 11:01 AM<br />To: Phelelani Shezi<br />Subject: Barons VW</p> <p> </p> <p> </p> <p>Good day</p> <p> </p> <p>Trust you are well.</p> <p>Can you please forward me the chassis number.</p> <p>The vehicle needs to have full VW service history in order for it to be booked at our dealer.</p> <p>Looking forward to hearing from you.</p> <p> </p> <p>Regards</p> <p> </p> <p>Rolena Christopher|Customer Relations/Service Bookings| Barons Volkswagen Durban | www.baronsvw.co.za</p> <p>Switchboard +27 31 ********** | Direct +27 31 ********** |</p> <p> </p> <p>From: Rolena Christopher ********** />Sent: 20 September 2016 11:34 AM<br />To: Phelelani Shezi<br />Subject: RE: Barons VW</p> <p> </p> <p> </p> <p>The vehicle has to have full VW service history.</p> <p> </p> <p>Rolena Christopher|Customer Relations/Service Bookings| Barons Volkswagen Durban | www.baronsvw.co.za</p> <p>Switchboard +27 31 ********** | Direct +27 31 ********** |</p> <p>Barons. The Volkswagen People.</p> <p>Barons, a proud member of Barloworld Motor Retail, a level 3 BBBEE Contributor | FSP License Number 11338</p> <p>P Do you REALLY need to print this!?</p> <p> </p> <p> </p> <p>From: Phelelani Shezi ********** />Sent: 20 September 2016 11:05 AM<br />To: Rolena Christopher<br />Subject: RE: Barons VW</p> <p> </p> <p>This message originated from outside your organization</p> <p><br />Good Day Rolena</p> <p> </p> <p>I can try and provide you chassis number tomorrow, but the service history book is outdated. So does this mean I won’t be able to receive help from you guys?</p> <p> </p> <p>----------------------------------------------------------------------------------------</p> <p> </p> <p>It's not like they will be fixing my car for free, I would be paying my hard earned money for their services, but still they reject me.</p>
0 replies
127 months ago
GREAT CUSTOMER SERVICE
Yesterday the 14.12.15 Monday, My cousin and I decided to go and take advantage of the Spur Monday special where you buy one burger and get the second burger free. So we decided to go to the Spur ranch in Southway Mall. As we enter, we were taken to our table, where we met and were served by gentleman called Jose. I work in customer service by profession and I always do an analysis where-ever I go. I am proud to say that Jose is one of a few people who still cares about providing excellent customer service. As customers all we really look for is feeling of being welcomed and to feel at home. Jose gave us that exact feeling and the food was in perfect condition and in record time. Jose is still young and I can tell that he will go far. Thank you again Jose.
1 reply
127 months ago
CUSTOMER SERVICE DOES NOT EXISTS HERE!!!
I WAS IN DUBE VILLAGE ON 12-12-2015 AROUND 16:30, SO I DECIDE TO BUY 1 CAN OF PLAY ENERGY DRINK. I WENT INTO SHOPRITE AND THE QUEUES WERE TOO LONG, SO I SAW THAT THE CIGARETTE COUNTER WAS EMPTY WITH NO QUEUE. SO I FIND A LADY AT THAT COUNTER PACKING CIGARETTE. I GREET THE LADY AND ASK HER FOR A PLAY, THEN SHE TELLS ME THAT SHE DOESN'T HAVE THE ORIGINAL FLAVOR, THEN I SAY ANYTHING FLAVOR IS FINE WITH ME. THEN SHE ASKS ME IF I HAVE MONEY IN SMALL NOTES AND COINS, I SAY NO, I HAVE R100, SHE TELL ME SHE DOESN'T HAVE CHANGE, THEN SHE TELLS ME, THE PLAY IS R14, I THEN TELL HER THAT, I ALSO HAVE A R50 BUT IT IS ALSO TIGHT. THEN SHE SAYS SHE DOES HAVE CHANGE. THEN I ASK IF SHE CANNOT ASK FOR CHANGE FROM THE OTHER TILLS, AND SHE TELLS ME THAT ALL OF THE TILLS DO NOT HAVE CHANGE. SO TO ME THIS SHOWED ME THAT THIS LADY HAS NO INTENTION TO ASSIST ME. THEN I ASK HER, \SO THIS MEANS I SHOULD GO WAIT IN A LONG QUEUE JUST TO PAY FOR 1 ITEM?"SHE THEN JUST GAVE ME A BLANK LOOK! FRUSTRATED AND DISAPPOINTED"
0 replies
127 months ago
Out of Stock with BAD ATTITUDE
So yesterday I flip through the Game weekly leaflet and I find that the DSTV HD decoder is on special for R299, so I rush to Game at Pavilion after work, as it is closest and convenient for me. As I arrive I look for the decoder but all I could find it the same decoder but is priced at R799 which is because it includes installation. Standing there confused, no sales persons comes to me to offer assistance, so I approach one of them and ask where I can find the decoder which is on special. The guy just simply tells me \WE OUT OF STOCK""; even if you come excatly on the day the item is on special they never have stock; and I am not the only one who experiences this. I suggest that when Game advertises the special;they must specify that all specials apply at all stores except GAME @ PAVILION."""
1 reply
132 months ago
First Impression Counts Always
On Monday 27.07.15 I placed my order on Zando online, and my order was delivered on the 29.07.15. This is great service I am really impressed. My colleagues and I don't usually trust only shopping due to fraud and no delivery, but Zando has gained my TRUST. Thank you Zando team
0 replies
Review Distribution
5 Star
6 (54.54545454545455%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (27.272727272727273%)
1 Star
2 (18.181818181818183%)