NL
Noelene L
Active since Feb 2016
2
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2 reviews89 months ago
Mercedes Benz Umhlanga - terrible service
Mercedes Benz Umhlanga dealership Where do I even start. Whether you want to buy a pre-owned car or have your Mercedes serviced, stay well away from this dealership. I’ve had the misfortune of dealing with them on 3 occasions and 2 of them have been an absolute joke. Their systems are antiquated. They took a R5000 holding deposit from me for a car, which I was told was fully refundable. Well I guess it depends how to interpret that. I waited 2 weeks for my refund, but then got back R400 less due to bank fees on their transactions on my account! After another 10 days of reminders in eventually was refunded by cash deposit which incurred a further R100 bank fee. On the service side - the right arm isn’t even connected to the left, let alone knows what it’s doing. As new Merc owners, my husband and I both have recently acquired pre-owned cars - I will never deal with the Umhlanga branch ever again. I sincerely hope the other branches have more to offer.
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125 months ago
Hoopers VW - Used Cars
I purchased a vehicle early November 2015 from Used Cars. During the transaction the dealer was very responsive and attentive with regards to returning calls and emails. Once the deal was done, I discovered a potential fault with the aircon unit in the vehicle. The vehicle went back twice to have the situation rectified, however the fault was not sorted out. I was then told that I would have to wait until the Maintenance Contract was transferred to my name for them to go any further with investigating the fault.<br> On 15th Feb 2016 I was eventually advised that the Maintenance Plan had been transferred into my name.<br> To date, I have yet to get any response to my emails and calls to the Dealer Principle, Clive Brooks, his secretary, the Used Car Manager RIshaad, and the salesman who sold me the vehicle Mbuso.<br> Nobody has bothered to send me a copy of the Agreement. I have since requested this direct from the Insurer.<br> 2 days ago I emailed again, and today called and left a message. Still no response.<br> I will never deal with Hoopers again, neither will I recommend them to anybody. We have 5 VW's in the family and this has been my first and last dealing with Hoopers
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