GL
Gold Leaf Financial Services Pty Ltd
Claimed Business
GL
Gold Leaf Financial Services Pty Ltd
Claimed Business
837 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
Gold Leaf Financial Services Pty Ltd
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Gold Leaf Financial Services Pty Ltd shows a sharply divided customer experience. The vast majority of clients celebrate named consultants like Blanche, Alfonso, and Lazelle for warmth, proactive check-ins, and clarity. A vocal minority report severe payment distribution failures, misleading onboarding, and post-completion clearance delays. Consultant quality is the standout strength while creditor payment handling and onboarding transparency drive the most damaging complaints.
TrustIndex
6.7
Jul '25 - Jun '26
Based on recent customer reviews, Gold Leaf Financial Services receives overwhelmingly positive feedback driven by named consultants like Blanche, Alfonso, and Lazelle who provide warm, proactive guidance. However, a vocal minority report serious concerns about misleading debt review enrolment, unauthorised debits, payment mishandling, and difficulty getting accounts cleared, indicating polarised experiences between excellent frontline service and operational breakdowns.
Gold Leaf Financial Services Pty Ltd's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (4.4). Customers consistently name Blanche, Alfonso, and Lazelle as exceptional, praising their warmth, patience, follow-up calls, and clear explanations. Many describe feeling reassured and treated like royalty by these consultants throughout their debt review journey.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I have just been informed after receiving a statement indicating the account is paid up that is was not paid up, as per attachments. Note this is the 3rd account with a balance after receiving the PDA indicating account is zero. I have been very understanding the previous two miscalculations but honestly I cannot accept for a 3rd time. I have spoken to Colecta and it is the interest that was not paid. A statement was sent to Gold leaf the 23rd March 2026 showing that there was still amount due which was not communicated to me in March or on any PDA Statement. I have worked diligently with Gold leaf to ensure all debit orders when off timelessly, I have done everything asked of me. I paid over R15 000 for the services. Sacrificed months to get all my accounts paid up through the paid services of Gold leaf. I cannot understand why I should be held responsible for the outstanding payment to Colecta for an error or miscalculation made on your side after paying for the services. I would truly appreciate it I could get correspondence with a solution, I cannot accept that I am being asked to settle the outstanding if it is error on the Debt review side.
1 reviews | Active since Jan 2020
I have just been informed after receiving a statement indicating the account is paid up that is was not paid up, as per attachments. Note this is the 3rd account with a balance after receiving the PDA indicating account is zero. I have been very understanding the previous two miscalculations but honestly I cannot accept for a 3rd time. I have spoken to Colecta and it is the interest that was not paid. A statement was sent to Gold leaf the 23rd March 2026 showing that there was still amount due which was not communicated to me in March or on any PDA Statement. I have worked diligently with Gold leaf to ensure all debit orders when off timelessly, I have done everything asked of me. I paid over R15 000 for the services. Sacrificed months to get all my accounts paid up through the paid services of Gold leaf. I cannot understand why I should be held responsible for the outstanding payment to Colecta for an error or miscalculation made on your side after paying for the services. I would truly appreciate it I could get correspondence with a solution, I cannot accept that I am being asked to settle the outstanding if it is error on the Debt review side.
1 reviews | Active since Jan 2020
Lazelle at Gold Leaf goes above and beyond to help with all aspects of debt issues, including advise on how to clear one's name. She is fantastic!! Thank you Lazelle
1 reviews | Active since Jan 2020
Lazelle at Gold Leaf goes above and beyond to help with all aspects of debt issues, including advise on how to clear one's name. She is fantastic!! Thank you Lazelle
The most common complaint about Gold Leaf Financial Services Pty Ltd, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Transparency & Compliance. Trust, Transparency & Compliance (3.0). A serious pattern emerges of customers alleging they were misled into debt review under the guise of interest reduction or refinancing. Several report damaged credit profiles, undisclosed fees, and threats to involve the NCR or lawyers.
Gold Leaf Financial Services Pty Ltd has a TrustIndex of 6.7 out of 10 on Hellopeter, based on 837 reviews in the last 12 months. Hellopeter has tracked Gold Leaf Financial Services Pty Ltd across 1,062 total reviews. How is the TrustIndex calculated? →