SD
Shireen D
Active since Mar 2024
13
Reviews
0
Industries
Reviews
13 reviews2 weeks ago
Short payment to Creditor
I have just been informed after receiving a statement indicating the account is paid up that is was not paid up, as per attachments. Note this is the 3rd account with a balance after receiving the PDA indicating account is zero. I have been very understanding the previous two miscalculations but honestly I cannot accept for a 3rd time. I have spoken to Colecta and it is the interest that was not paid. A statement was sent to Gold leaf the 23rd March 2026 showing that there was still amount due which was not communicated to me in March or on any PDA Statement. I have worked diligently with Gold leaf to ensure all debit orders when off timelessly, I have done everything asked of me. I paid over R15 000 for the services. Sacrificed months to get all my accounts paid up through the paid services of Gold leaf. I cannot understand why I should be held responsible for the outstanding payment to Colecta for an error or miscalculation made on your side after paying for the services. I would truly appreciate it I could get correspondence with a solution, I cannot accept that I am being asked to settle the outstanding if it is error on the Debt review side.
0 replies
2 months ago
221% interest added to closing balance of R29.91
Good day, I received my statement from Consumer friend - Capital Data is the credit provider. On the statement my closing balance is R29.92 on the 23.12.2025. On the 31.12.2025 they process interest of R66.17 which is 221% interest added to R29.92, then you add 5% interest monthly after that which correct but how is the R66.71 over 10 days correct and according to them it is correct. Yet the statement clearly states 5% pm,Can someone from Capital Data and Consumer friend please explain how R66.17 interest over 10 days is correct or possible? How is it correct that you can add 221% interest when the interest cannot be more than the principal amount?
0 replies
2 months ago
FINALIZATION OF MY ACCOUNT
Good day, as per my statements received, I made my final payment on 25.02.2026. All accounts paid up. All I need is confirmation in writing that my debit order will be cancelled and no further payments will be deducted but then I am told there are two accounts that suddenly have amounts on them. I was informed documents and a query has been submitted to the 2 creditors and that my debit order will be cancelled for now but nothing in writing. I need written confirmation regarding the finalization of my account but nothing on that. I have requested the info via whattsap but communication is not consistant and no one is able to confirm 100%.
0 replies
4 months ago
Gold leaf Debt Review
It was a rough start but as time went by it got easier. The agents I dealt with at Goldleaf were professional, didn't always reply immediately but always got back to me. They were always ready to assist, investigate and forward information needed based on the query. They were friendly, and were always ready listen. If you want to clear you debt I would refer Goldleaf, statements come timeously and one can see how your debt is decreasing. I am happy to say that very soon with the help of Goldleaf I will be debt free.
0 replies
5 months ago
Gold leaf - Lazelle J
Lazelle J is very friendly, helpfull and informative. Love her personality and work ethic. She makes sure she gets back to you when you message her and quick to resolve issues. Thank you Lazelle J
0 replies
6 months ago
Service
Lazelle J and Malika were great help. They took the time to look at my query and get it sorted soonest. Really friendly ladies and appreciate the time they took.
0 replies
9 months ago
No response MBD
Been trying whole morning to get through to MBD, no answer. I need a settlement letter for an account I settled Feb 2025, no response. I have emailed , no response.
2 replies
9 months ago
Settlement discount offered after making payment
Feb 2025 I received an sms stating a settlement discount to settle my account, which I paid as per the sms and telephonic conversation I had with the debt collectors. Never received my letter confirming settlement. Aug 2025 I receive the same settlement sms for a different amount and if add up the two amounts it is for the full amount of the account. Now I have to email proof of payment once again.
3 replies
12 months ago
Alfonso Gold leaf
Alfonso has been a star regarding customer care. Always ready to listen and give information.
0 replies
14 months ago
Confirmation on refund
Good day, Finance After numerous attempts to get confirmation, I am once again requesting confirmation that the refund has been finalized, has it been refunded to my account and when as I need in my account no later than 03.04.2025 - as you will see Carla has submitted the refund to Finance I have submitted my documents - I just need confirmation that the refund has been finalized and processed. If someone from Finance could just come back to me to confirm it will be much appreciated. I LITERALLY JUST NEED CONFIRMATION THAT ALL IS IN ORDER AND THAT I CAN EXPECT MONIES IN MY ACCOUNT ON THE 03.04.2025 and not later than the 03.04.2025 I have emailed this message as well with documents
3 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
3 (23.076923076923077%)
3 Star
1 (7.6923076923076925%)
2 Star
1 (7.6923076923076925%)
1 Star
5 (38.46153846153846%)