Europa Art Shoes
Unclaimed Business
|1|8 Reviews (last 12 months)|This business does not respond to reviews
Europa Art Shoes
Unclaimed Business
|1
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
0TrustIndex
0
Review Distribution
1|8 Reviews
Jul '25 - Jun '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
23 May 2026, 14:56
Europa Art Shoes Shop Menlyn
I was trying to buy shoes today at Menlyn using payjust now. The order went through but the store refused to give me shoes says the payment is not reflecting from their side. Payjust now even sent them proof for transactions. I called them they are still refusing to assist me. The assistant Manager there was very rude and refused to reason with me. Can I please get help with this R3 000 is a lot of money to pay without shoes. I have showed them the proof and payjust now sent them as well. But still no help. I,need the shoes or refund urgently for my graduation. Order number 1873496.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 May 2026, 14:56
Europa Art Shoes Shop Menlyn
I was trying to buy shoes today at Menlyn using payjust now. The order went through but the store refused to give me shoes says the payment is not reflecting from their side. Payjust now even sent them proof for transactions. I called them they are still refusing to assist me. The assistant Manager there was very rude and refused to reason with me. Can I please get help with this R3 000 is a lot of money to pay without shoes. I have showed them the proof and payjust now sent them as well. But still no help. I,need the shoes or refund urgently for my graduation. Order number 1873496.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Apr 2026, 12:51
Very Unhappy with the Service
I am unhappy with the service I received from Europa Art Shoes “ Clearwater Mall” . Last month I saw a shoes that was on special from R7500.00 to R3750.00 I than decided to lay-bay the show with R2000.00 and will pay the balance the following month. When I went back to the store this month the same shoe had been feather reduced to an amount of R33250.00 I than told the store assistant that I would like to that shoe with the price that it was placed on the shelf for. Sandile the store assistant advised that I can not buy the shoe for that price cause I had made a lay-bye on the shoe. I understand and I offered to pay cash on the spot and refund the laybye amount that I initially paid. I think its only fear and as per NCA” National Credit Act if an item has been placed on the shelf for a particular amount than the store should give you at that price since it was placed there for that amount. I was told that its not possible and that someone made a mistake. I understand that it’s a mistake and that mistake should be sorted out inhouse while the customer is allowed to purchase at that price. Since I was not receiving any joy with Sandile on this matter I than decided to call their Customer Care line, I was than referred to a lady by the name of Lanar Yolkowskie wo was rude and very unhelpful. This lady seems to know very little about customer service or even aware of the NCA law in our country. She spoke down on my not sure is it because of my African name or because she could pick up that I am black. I told her about my rights as a customer and the NCA laws and she seemed to be very clueless. She proceeded to tell me that “ She is not sure what I saw even thought I had explained that I found the item at a specific price” R3325.00 “ and everyone in the store saw and confirmed that what I was seeing is correct but she instants that there is nothing they can do. I am so disappointed with such big brand like Europa Art not to be in-line with our regulations as a country. As for that Lanar I thought she really needs to invest in some Customer relations courses cause for such a high end store I really expected premium service. I have been buying shoes at this shop for a number of year but after my interaction with Lanar I will no longer be buying anything from them.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Apr 2026, 12:51
Very Unhappy with the Service
I am unhappy with the service I received from Europa Art Shoes “ Clearwater Mall” . Last month I saw a shoes that was on special from R7500.00 to R3750.00 I than decided to lay-bay the show with R2000.00 and will pay the balance the following month. When I went back to the store this month the same shoe had been feather reduced to an amount of R33250.00 I than told the store assistant that I would like to that shoe with the price that it was placed on the shelf for. Sandile the store assistant advised that I can not buy the shoe for that price cause I had made a lay-bye on the shoe. I understand and I offered to pay cash on the spot and refund the laybye amount that I initially paid. I think its only fear and as per NCA” National Credit Act if an item has been placed on the shelf for a particular amount than the store should give you at that price since it was placed there for that amount. I was told that its not possible and that someone made a mistake. I understand that it’s a mistake and that mistake should be sorted out inhouse while the customer is allowed to purchase at that price. Since I was not receiving any joy with Sandile on this matter I than decided to call their Customer Care line, I was than referred to a lady by the name of Lanar Yolkowskie wo was rude and very unhelpful. This lady seems to know very little about customer service or even aware of the NCA law in our country. She spoke down on my not sure is it because of my African name or because she could pick up that I am black. I told her about my rights as a customer and the NCA laws and she seemed to be very clueless. She proceeded to tell me that “ She is not sure what I saw even thought I had explained that I found the item at a specific price” R3325.00 “ and everyone in the store saw and confirmed that what I was seeing is correct but she instants that there is nothing they can do. I am so disappointed with such big brand like Europa Art not to be in-line with our regulations as a country. As for that Lanar I thought she really needs to invest in some Customer relations courses cause for such a high end store I really expected premium service. I have been buying shoes at this shop for a number of year but after my interaction with Lanar I will no longer be buying anything from them.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 15:38
Poor Quality pricey shoes.
On the 11th March I went to Europa art shoes in East Rand Mall, I got shoes for R4000 for an event, i wore the shoes for the 1st time and the color was s****ping off at the front. I have previously bought several items, however Europa Art shoes quality has drastically dimissioned. clearly they are trying to save by reducing quality. I find it strange they don't want to refund my money forcing me to take another pair of the poor quality shoes. I still have my receipt . I will never buy any shoes or item from Europa Art shoes. I will escalate with the consumer tribunal....I want my money back!!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 15:38
Poor Quality pricey shoes.
On the 11th March I went to Europa art shoes in East Rand Mall, I got shoes for R4000 for an event, i wore the shoes for the 1st time and the color was s****ping off at the front. I have previously bought several items, however Europa Art shoes quality has drastically dimissioned. clearly they are trying to save by reducing quality. I find it strange they don't want to refund my money forcing me to take another pair of the poor quality shoes. I still have my receipt . I will never buy any shoes or item from Europa Art shoes. I will escalate with the consumer tribunal....I want my money back!!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 18:57
Disgruntled customer
I hv had bought 2 pairs on sale at R4300 on 6 August 25. Before i wore the heels i took them for sole attachments as a protective measure as the original sole is very thin. Nothing else done on the tip/heel itself. I wore the heel the 3rd time on monday and it broke in half. Then i went to the store in Menlyn where i bought them and the lady manager (white female) gave me an attitide from the onset. But i was eventually told to email customer care, and i dd only to request reoairs not refund or replacement. Today i recieve a response that nothing can be done coz the shoe is modified. Mind you the shoe is brocken on the heel and not the sole where a patch was placed. Im disgruntled. Coz what do u mean the store cant assist on a R3k shoe while i am a loyal customer and with such high quality expensive shoes. U lost me as a customer shame. Poor service and gross customer service from your store manager
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 18:57
Disgruntled customer
I hv had bought 2 pairs on sale at R4300 on 6 August 25. Before i wore the heels i took them for sole attachments as a protective measure as the original sole is very thin. Nothing else done on the tip/heel itself. I wore the heel the 3rd time on monday and it broke in half. Then i went to the store in Menlyn where i bought them and the lady manager (white female) gave me an attitide from the onset. But i was eventually told to email customer care, and i dd only to request reoairs not refund or replacement. Today i recieve a response that nothing can be done coz the shoe is modified. Mind you the shoe is brocken on the heel and not the sole where a patch was placed. Im disgruntled. Coz what do u mean the store cant assist on a R3k shoe while i am a loyal customer and with such high quality expensive shoes. U lost me as a customer shame. Poor service and gross customer service from your store manager
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 Jan 2026, 08:44
Poor customer service - Karl lagerfeld Gateway
I purchased a handbag from the Karl store in gateway dec 2024 i went in to the a week ago to show them the poor quality of the bag the manager did agree that its not wear and tear as she can see the bag is hardly used but its passed the 6 months warranty so they cant help me. This is extremely pathic service especially for a high end store and for a R5000 bag to be peeling within a year.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 Jan 2026, 08:44
Poor customer service - Karl lagerfeld Gateway
I purchased a handbag from the Karl store in gateway dec 2024 i went in to the a week ago to show them the poor quality of the bag the manager did agree that its not wear and tear as she can see the bag is hardly used but its passed the 6 months warranty so they cant help me. This is extremely pathic service especially for a high end store and for a R5000 bag to be peeling within a year.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Oct 2025, 15:24
Not worth it!
I am so disgusted with Europa Art 😡 What was once one of my favourite stores is now a place i’ll never set foot in again. Their client liaison is so rude and unhelpful. I bought this shoe earlier this year and have worn it about 3 times, and it broke. I sent it back in the box as they requested but didn’t have the slip because after about 4 months i get rid of receipts for goods that are not high-end. They have the ability to scan their system for the period I requested them to check but the liaison’s response was, “I can’t check because it would be too many stores to look up.” I am SO disappointed that they’re not willing to go the extra mile to assist with THEIR defective product that they clearly know was bought at a specific store (because they know me very well at the store), and considering that i sent the shoe back in the box that has the style number. I honestly would have appreciated the assistance but it’s obvious that they don’t want to hold themselves accountable for their badly designed shoe. Lesson learned!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Oct 2025, 15:24
Not worth it!
I am so disgusted with Europa Art 😡 What was once one of my favourite stores is now a place i’ll never set foot in again. Their client liaison is so rude and unhelpful. I bought this shoe earlier this year and have worn it about 3 times, and it broke. I sent it back in the box as they requested but didn’t have the slip because after about 4 months i get rid of receipts for goods that are not high-end. They have the ability to scan their system for the period I requested them to check but the liaison’s response was, “I can’t check because it would be too many stores to look up.” I am SO disappointed that they’re not willing to go the extra mile to assist with THEIR defective product that they clearly know was bought at a specific store (because they know me very well at the store), and considering that i sent the shoe back in the box that has the style number. I honestly would have appreciated the assistance but it’s obvious that they don’t want to hold themselves accountable for their badly designed shoe. Lesson learned!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Sept 2025, 14:02
High prices, low-quality shoes, and arrogant staff - Europa Art fails on all fronts!
On 3 July 2025, I emailed Europa Art about shoes I bought years ago. One pair I had returned immediately because of bad leather quality. The second pair was just as poor (weak glue, low-grade leather for so-called “luxury” shoes). When I first tried to return them, their online system glitched. A staff member told me to take them to Canal Walk. Since I wasn’t in Cape Town, I sent my sister with proof of purchase, but they refused the return because it was “over 30 days.” On 7 July 2025, I followed up again, pointing out that I was the one always chasing updates because Europa Art never responds when they say they will. On 8 July 2025, I reminded them that this same issue had happened years ago: staff promised escalation, I emailed, nothing happened, and my orders were simply marked “cancelled” on my Europa Art profile, with no refund and no collection. After years of this back and forth, I finally went to the store myself in July. I left the shoes at the store so there would be no excuse. I asked for the staff member who originally “assisted” my sister, but she claimed not to remember. I asked to speak to the branch manager and they were not available. Even worse, when I later called to follow up and remind them that I was still waiting for their promised call, the branch manager phoned, and proved to be the rudest, dismissive person I’ve ever dealt with in retail. This is not just about shoes anymore. Europa Art sells overpriced, poor-quality products and then insults customers who demand accountability. High prices and cheap quality are already a bad combination. But pairing that with arrogance, lies about “cancellations,” no refunds, and the rudest customer service in the industry is beyond unacceptable. The shoe is now sitting at the store, and still there is no resolution, only rudeness and incompetence. Europa Art needs to be exposed for what it is: bad quality and managers who treat customers with absolute disrespect.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Sept 2025, 14:02
High prices, low-quality shoes, and arrogant staff - Europa Art fails on all fronts!
On 3 July 2025, I emailed Europa Art about shoes I bought years ago. One pair I had returned immediately because of bad leather quality. The second pair was just as poor (weak glue, low-grade leather for so-called “luxury” shoes). When I first tried to return them, their online system glitched. A staff member told me to take them to Canal Walk. Since I wasn’t in Cape Town, I sent my sister with proof of purchase, but they refused the return because it was “over 30 days.” On 7 July 2025, I followed up again, pointing out that I was the one always chasing updates because Europa Art never responds when they say they will. On 8 July 2025, I reminded them that this same issue had happened years ago: staff promised escalation, I emailed, nothing happened, and my orders were simply marked “cancelled” on my Europa Art profile, with no refund and no collection. After years of this back and forth, I finally went to the store myself in July. I left the shoes at the store so there would be no excuse. I asked for the staff member who originally “assisted” my sister, but she claimed not to remember. I asked to speak to the branch manager and they were not available. Even worse, when I later called to follow up and remind them that I was still waiting for their promised call, the branch manager phoned, and proved to be the rudest, dismissive person I’ve ever dealt with in retail. This is not just about shoes anymore. Europa Art sells overpriced, poor-quality products and then insults customers who demand accountability. High prices and cheap quality are already a bad combination. But pairing that with arrogance, lies about “cancellations,” no refunds, and the rudest customer service in the industry is beyond unacceptable. The shoe is now sitting at the store, and still there is no resolution, only rudeness and incompetence. Europa Art needs to be exposed for what it is: bad quality and managers who treat customers with absolute disrespect.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Jun 2025, 15:02
Shoe Return at Europe Art
Bought the shoes on the 20.05.2024, I wore the shoes on the 24.05.2025 and i realized that the shoes were uncomfortable and whilst walking, the back part of it was coming off. i didn't even wear the shoes for more than 30min that's how uncomfortable they were. Mind you, its the first time I'm returning something over 9 years buying at the store. I returned the shoes on the 05.06.2025 in a box and attached receipt. Had paid R1745 for the shoe. below is the response from: Lana Jankolovski Thank you for reaching out and for your continued support over the past nine years. We truly value your loyalty and appreciate the trust you’ve placed in Europa Art.We understand that the shoes you purchased on the 20 May did not meet your expectations in terms of comfort and fit. After reviewing your feedback and confirming the details with our store team, it was confirmed that the shoes have been worn. As such, and in line with our Company policy, we are unable to offer an exchange or refund on shoes that have been worn. We appreciate your understanding in this matter.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Jun 2025, 15:02
Shoe Return at Europe Art
Bought the shoes on the 20.05.2024, I wore the shoes on the 24.05.2025 and i realized that the shoes were uncomfortable and whilst walking, the back part of it was coming off. i didn't even wear the shoes for more than 30min that's how uncomfortable they were. Mind you, its the first time I'm returning something over 9 years buying at the store. I returned the shoes on the 05.06.2025 in a box and attached receipt. Had paid R1745 for the shoe. below is the response from: Lana Jankolovski Thank you for reaching out and for your continued support over the past nine years. We truly value your loyalty and appreciate the trust you’ve placed in Europa Art.We understand that the shoes you purchased on the 20 May did not meet your expectations in terms of comfort and fit. After reviewing your feedback and confirming the details with our store team, it was confirmed that the shoes have been worn. As such, and in line with our Company policy, we are unable to offer an exchange or refund on shoes that have been worn. We appreciate your understanding in this matter.
0
Replies (0)