Very Unhappy with the Service

I am unhappy with the service I received from Europa Art Shoes “ Clearwater Mall” . Last month I saw a shoes that was on special from R7500.00 to R3750.00 I than decided to lay-bay the show with R2000.00 and will pay the balance the following month. When I went back to the store this month the same shoe had been feather reduced to an amount of R33250.00 I than told the store assistant that I would like to that shoe with the price that it was placed on the shelf for. Sandile the store assistant advised that I can not buy the shoe for that price cause I had made a lay-bye on the shoe. I understand and I offered to pay cash on the spot and refund the laybye amount that I initially paid. I think its only fear and as per NCA” National Credit Act if an item has been placed on the shelf for a particular amount than the store should give you at that price since it was placed there for that amount. I was told that its not possible and that someone made a mistake. I understand that it’s a mistake and that mistake should be sorted out inhouse while the customer is allowed to purchase at that price. Since I was not receiving any joy with Sandile on this matter I than decided to call their Customer Care line, I was than referred to a lady by the name of Lanar Yolkowskie wo was rude and very unhelpful. This lady seems to know very little about customer service or even aware of the NCA law in our country. She spoke down on my not sure is it because of my African name or because she could pick up that I am black. I told her about my rights as a customer and the NCA laws and she seemed to be very clueless. She proceeded to tell me that “ She is not sure what I saw even thought I had explained that I found the item at a specific price” R3325.00 “ and everyone in the store saw and confirmed that what I was seeing is correct but she instants that there is nothing they can do.

I am so disappointed with such big brand like Europa Art not to be in-line with our regulations as a country. As for that Lanar I thought she really needs to invest in some Customer relations courses cause for such a high end store I really expected premium service. I have been buying shoes at this shop for a number of year but after my interaction with Lanar I will no longer be buying anything from them.