MK
Morena K
Active since Feb 2015
3
Reviews
0
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Reviews
3 reviews1 month ago
Very Unhappy with the Service
I am unhappy with the service I received from Europa Art Shoes “ Clearwater Mall” . Last month I saw a shoes that was on special from R7500.00 to R3750.00 I than decided to lay-bay the show with R2000.00 and will pay the balance the following month. When I went back to the store this month the same shoe had been feather reduced to an amount of R33250.00 I than told the store assistant that I would like to that shoe with the price that it was placed on the shelf for. Sandile the store assistant advised that I can not buy the shoe for that price cause I had made a lay-bye on the shoe. I understand and I offered to pay cash on the spot and refund the laybye amount that I initially paid. I think its only fear and as per NCA” National Credit Act if an item has been placed on the shelf for a particular amount than the store should give you at that price since it was placed there for that amount. I was told that its not possible and that someone made a mistake. I understand that it’s a mistake and that mistake should be sorted out inhouse while the customer is allowed to purchase at that price. Since I was not receiving any joy with Sandile on this matter I than decided to call their Customer Care line, I was than referred to a lady by the name of Lanar Yolkowskie wo was rude and very unhelpful. This lady seems to know very little about customer service or even aware of the NCA law in our country. She spoke down on my not sure is it because of my African name or because she could pick up that I am black. I told her about my rights as a customer and the NCA laws and she seemed to be very clueless. She proceeded to tell me that “ She is not sure what I saw even thought I had explained that I found the item at a specific price” R3325.00 “ and everyone in the store saw and confirmed that what I was seeing is correct but she instants that there is nothing they can do. I am so disappointed with such big brand like Europa Art not to be in-line with our regulations as a country. As for that Lanar I thought she really needs to invest in some Customer relations courses cause for such a high end store I really expected premium service. I have been buying shoes at this shop for a number of year but after my interaction with Lanar I will no longer be buying anything from them.
0 replies
111 months ago
Pathetic Customer Service
<p>I bought a heater at Checkers West Gate and when trying to return it for a bigger one I was given a run around. West Gate Mall has two Checkers stores , bought the heater at a smaller one store and discovered that what I was looking for on the other store in the same Mall. I was then advised to walk to the other store and make the exchange there, I then had to walk to the other store which is on the other end of the Mall leaving my car on the other end of the Mall. When I got to the other store I was directed to Customer Care that when I meet Nontobeko Mondweni who told me that she will not accept that product and that I should walk back to the store bought get the refund it there then walk back again to buy the product I am looking for. This was very surprising to since these where the same Checkers Stores in the same Mall. I then called the Manager " Pauline Chetty " to attend to the matter as I can not be send from pillar to post on such a simple matter but to my amazement the also agree to this rediculas arrangement. I find this very unprofessional and pathetic from a big chain store like Checkers, I expect to buy a product from Checkers and exchange it at any Checkers Store and not to be referred back to the particular store I bought from. I also think Pauline did not deal effectively and efficiently with the matter, if a client would like to return a product bought at the same chain store they should be able to take it and sort out the different stores story in-house. A client should not be denied an opportunity to return the goods because of difference with in the chain stores. I also feel that </p>
1 reply
119 months ago
Account Instalment
<p>I am disgusted by the service I am getting from Edgar’s. I paid R5000.00 in to the account hoping that it will bring the monthly instalment down but in contrary they told me the account its prepaid and I don’t have to pay the account for the past four months. This previous month I went in to the store and they told me the same this they have been telling me and I decided to pay R300.00 and to my surprise at the month end I am expected to pay R1750.00 . When I called the Edcon collections centre they telling me they are sorry for one of their staff to be giving me the incorrect information but I still am liable to pay R1750.00 after I have done everything right. I went to the store I asked one of their staff members how much to pay and she said there is no instalment but at the end of the day I have to get the row end of the stick. This is bad business practice, if a mistake has happened with in the business then you need to deal with the matter in-house and should not inconvenience the customer but clearly they are not willing to do that. I spoke to Clement , I spoke to Mrs Santigen but all of them are not willing to assist.</p> <p> </p>
1 reply
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5 Star
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)