NN
Nonii N
Active since Jul 2014
8
Reviews
0
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Reviews
8 reviews5 months ago
Avoid if You Value Convenience and Accuracy
I am very disappointed with my recent experience with Essentially Natural. I fully understand and respect the need to prioritise driver safety; however, your website needs to reflect this accurately. You cannot charge a full door-to-door delivery fee when customers are required to collect parcels themselves from a secure location, at their own cost. In my case, collecting from the suggested police station would have cost me R80 for transport. Additionally, I ordered two items, but only one was correct. I was told I would be refunded for the item I did not receive and that I could keep the incorrect product. My concern is that in order to get the correct item elsewhere, I will now have to pay another delivery fee, even though the error was not mine. This situation has caused unnecessary inconvenience, extra expenses, and frustration. Greater accuracy in deliveries and clearer communication about delivery terms are essential.
0 replies
8 months ago
High prices, low-quality shoes, and arrogant staff - Europa Art fails on all fronts!
On 3 July 2025, I emailed Europa Art about shoes I bought years ago. One pair I had returned immediately because of bad leather quality. The second pair was just as poor (weak glue, low-grade leather for so-called “luxury” shoes). When I first tried to return them, their online system glitched. A staff member told me to take them to Canal Walk. Since I wasn’t in Cape Town, I sent my sister with proof of purchase, but they refused the return because it was “over 30 days.” On 7 July 2025, I followed up again, pointing out that I was the one always chasing updates because Europa Art never responds when they say they will. On 8 July 2025, I reminded them that this same issue had happened years ago: staff promised escalation, I emailed, nothing happened, and my orders were simply marked “cancelled” on my Europa Art profile, with no refund and no collection. After years of this back and forth, I finally went to the store myself in July. I left the shoes at the store so there would be no excuse. I asked for the staff member who originally “assisted” my sister, but she claimed not to remember. I asked to speak to the branch manager and they were not available. Even worse, when I later called to follow up and remind them that I was still waiting for their promised call, the branch manager phoned, and proved to be the rudest, dismissive person I’ve ever dealt with in retail. This is not just about shoes anymore. Europa Art sells overpriced, poor-quality products and then insults customers who demand accountability. High prices and cheap quality are already a bad combination. But pairing that with arrogance, lies about “cancellations,” no refunds, and the rudest customer service in the industry is beyond unacceptable. The shoe is now sitting at the store, and still there is no resolution, only rudeness and incompetence. Europa Art needs to be exposed for what it is: bad quality and managers who treat customers with absolute disrespect.
0 replies
22 months ago
First to plunder your pockets, then vanish when aid is sought.
To say I am exhausted and deeply frustrated with Rain is an understatement. The initial R1 deal was the only positive experience I had; the internet worked as expected. However, since the first debit order, I have been dealing with constant internet issues. Despite sending over 20 help requests, calling customer care, and reaching out on social media, I received no real assistance - just the absurd advice to move around the house for a signal. My tower was supposedly strong, yet I faced frequent disconnections: connected for two minutes, disconnected for 20 to 60 minutes, and reconnected briefly. As a virtual worker, this ongoing problem has been incredibly disruptive and costly. The support I received after becoming a paying customer was pathetic compared to the pre-sale responsiveness. I was eventually contacted by an agent who only offered to address the issues if I made a payment. When I questioned why help was only available after missing a payment, given my repeated attempts to get support, I was given no satisfactory answer. Recently, my account was debited again, despite the problem remaining unresolved. The promised 5G connection was nonexistent; I struggled with barely usable internet throughout the month. While the 2G network offered some improvement, disconnections continue. This is my final request for assistance. If this issue is not resolved and my account reimbursed for both months immediately, I will escalate the matter to the Consumer Ombudsman.
14 replies
27 months ago
Incredible Connection will resort to every trick in the book to avoid replacing or refunding the products
I am writing to express my dissatisfaction with the products I bought from Incredible Connection on 26 September 2023, which include a laptop, cell phone stand, TP-Link, and a UPS. Unfortunately, the TP-Link did not deliver the expected improvement and I stopped using it within a week. My main concern was the UPS, but it fell short of its promised 4-hour runtime, lasting only 2 hours despite powering my laptop with minimal applications over LTE. This has significantly impacted my work, resulting in the loss of students. I raised these issues with Mark, a technician at Incredible Solutions in Canal Walk, and shared evidence of similar complaints on Hello Peter with Nathan, the manager. However, Nathan insisted there was no problem with the products, despite documented dissatisfaction from other customers. I have evidence from other customers who also faced issues with these products and complained about the company's reluctance to offer exchanges or refunds. Unfortunately, I did not research these complaints before purchasing. The company is now refusing to replace or refund the products, citing them being part of a package deal. The company will resort to every trick in the book to avoid replacing or refunding the products. Furthermore, it's important to note that the company is not compliant with the Consumer Protection Act of South Africa.
0 replies
69 months ago
Expect your delivery to take over two months with these people!
I am still flabbergasted with how this company treats its customers. I successfully placed an order on 02-08-2020 and I have not received it to date. I have spent more than R300 calling their office with no help forthcoming. Using their services is the most painful thing any customer would go through. I have exhausted all means of communication with them. I am really in disbelief!
0 replies
79 months ago
Great staff and a carefully engineered illusion!
I had the best retail experience ever. It was a very chaotic day but the staff seemed to be well prepared and all geared up for the day. However, I feel as though there were no changes in regards to the prices as it was made known to the customers. Customers were told that there'll be a 50% discount on 4 items purchased. I purchased 8 item (7 items from the sale basket, which means the price will be 50% off - on a single item that is). Nothing new really. I was at the store few days before #BlackFriday. I shop there, so I know. They made it sound as though they'll be a further 50% off on the already discounted items combined. They created a hype and we bought it. I paid with my card henceforth I didn't take note there and there. No, I won't return the items as I would have spent the same amount on a normal day. I feel conned real. Great staff and a carefully engineered illusion!
0 replies
89 months ago
Painful process
To say I am utterly disappointed would be an understatement! On Tuesday, February 5, 2019 I placed an order on the Dis-Chem website. On Wednesday, February 6, 2019 I went to collect some of the stuff as they were available at the store (that information was furnished on the Dis-Chem website). Upon arriving at the store, the staff were unable to assist me as the glitchy website had to give them the go ahead. My orders were then cancelled without my knowledge. No apologies whatsoever. I was later reimbursed with another gift card. I got home and reordered on Wednesday, February, 2019, and again some of the stuff I ordered were available at the store and the rest were going to be ready for collection in 2-4 working days. On Suturday, February 9, 2019 I went to collect what was available (as per the Dis-chem website) and it was made known to me that nothing was available and the manager on duty advised that the website requires one to wait up to 16 days (a good sixteen days). I thought he might have been mistaken until he repeated himself several times. I sincerely asked him to show me where it says one should wait up to 16 days (I am assuming 16 working days), he would not. As per the Dis-Chem website, two items were ready to be collected the next day and the other two in 2-4 working days. I checked wether the store had the products I ordered in stock, and yes the items were in stock but some in low stock. Henceforth I had to rush there before they become unavailable. I used to buy from the Dis-Chem website (click and collect) and collect at your Cavendish branch and I have never experienced any difficulties until now. I would order today and collect the same day if the item is available. Thanks a million to the two ladies who attempted to assist me, Emma and the other lady who is normally seated at the Customer Service Desk. Dis-Chem please kindly reimburse me in cash or with a gift card of a health and beauty/drug store that has an online store that's working perfectly. Also, I want my transport fare that I wasted for the two days to be reimbursed. I would be very ecstatic if this would be as painless as possible this time around. Thanking you in advance for your prompt attention to this matter.
0 replies
103 months ago
You can't be bad in everything, try good Customer Service and customers over.
Called the Call Centre, posted on Social on Social Media and created new conversations on people's posts and my complaint was ignored. Not new from thos company, but I thought they have changed. So I've used this network ever since I was a teen. Had a problem with my phone and the next thing I was disconnected and my number was recycled. I was inactive for almost a month. Was so flabbergasted to learn that I was disconnected by the network and my number was given to someone else. This has affected me so much as I had this number on my resume and used it for business. That number is my life and I really need it. Why rica a SIM card only to lose everything should you not be active for a month or so? A lot of people still send me confidential stuff on that number and I will only know should I be lucky enough to bump into them as they don't have my current number, which I was kind of compelled to switch to because of the network I swore by failed me. After learning that my number was recycled I called your Call Centre a thousand times and I was advised to go to the branch, which I did but didn't get any help. People are still using that number to place their orders but unfortunately I will never know due to the network I chose and trusted amongst many.
3 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)