Not worth it!

I am so disgusted with Europa Art 😡 What was once one of my favourite stores is now a place i’ll never set foot in again. Their client liaison is so rude and unhelpful. I bought this shoe earlier this year and have worn it about 3 times, and it broke. I sent it back in the box as they requested but didn’t have the slip because after about 4 months i get rid of receipts for goods that are not high-end. They have the ability to scan their system for the period I requested them to check but the liaison’s response was, “I can’t check because it would be too many stores to look up.” I am SO disappointed that they’re not willing to go the extra mile to assist with THEIR defective product that they clearly know was bought at a specific store (because they know me very well at the store), and considering that i sent the shoe back in the box that has the style number. I honestly would have appreciated the assistance but it’s obvious that they don’t want to hold themselves accountable for their badly designed shoe. Lesson learned!