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Eskom
Verified Business
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Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Eskom is described overwhelmingly as a provider that fails to deliver basic electricity supply, with customers reporting weeks or months of outages, unresolved faults, and broken communication channels. Isolated praise exists for individual call centre agents and technicians who go above and beyond, but the dominant pattern is one of frustration, neglect, and lack of accountability across frontline, billing, and operational dimensions.
TrustIndex
2.1
Ranking
#4
in Electricity & Energy
NPS Score
-90
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Eskom is described overwhelmingly as a provider that fails to deliver basic electricity supply, with customers reporting weeks or months of outages, unresolved faults, and broken communication channels. Isolated praise exists for individual call centre agents and technicians who go above and beyond, but the dominant pattern is one of frustration, neglect, and lack of accountability across frontline, billing, and operational dimensions.
The most common complaint about Eskom, based on Hellopeter's AI analysis of recent customer reviews, is Product & Service Reliability. Customers report extended outages lasting days, weeks, or months, with burnt transformers, faulty meters, and prepaid tokens being rejected. Reliability is described as catastrophic, with paying customers losing food, income, and basic living conditions while waiting for restoration.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Eskom Mafikeng is not attending to faults. I logged my first fault on the 27th April 2026 a month later I have not received any help. They close faults without attending them and no one will follow up to see if everything is working. Alfred does not give any constructive feedback.
1 reviews | Active since Jan 2020
Eskom Mafikeng is not attending to faults. I logged my first fault on the 27th April 2026 a month later I have not received any help. They close faults without attending them and no one will follow up to see if everything is working. Alfred does not give any constructive feedback.
1 reviews | Active since Jan 2020
Eskom is taking us for a ride. It's been 5 weeks without power outage in Nkanini near JJ shop. There are many people that are affected you keep telling us different stories. It's cold for godsake, not all of us can afford paraffin and candles everyday. Stop privating me I wont give you my meter number and reference number because I dont have a phone to call your customer service and report the same issue. What have we done to deserve this? Huh? When are you going to take us seriously?
1 reviews | Active since Jan 2020
Eskom is taking us for a ride. It's been 5 weeks without power outage in Nkanini near JJ shop. There are many people that are affected you keep telling us different stories. It's cold for godsake, not all of us can afford paraffin and candles everyday. Stop privating me I wont give you my meter number and reference number because I dont have a phone to call your customer service and report the same issue. What have we done to deserve this? Huh? When are you going to take us seriously?
1 reviews | Active since Jan 2020
Urgent Complaint – 15 Months Without Electricity in Ward 4, Nyanyadu, Kara Farm Due to Transformer Issue *To:* Eskom Customer Services / Complaints Department *Dear Eskom Team I am writing to formally lay a complaint regarding the prolonged power outage in Ward 4, Nyanyadu, Kara Farm since October last year. *Details of the issue:* 1. The area has been without electricity for over 15 months due to a faulty transformer. 2. Residents were informed by Eskom that there are no funds available to replace the transformer. 3. Eskom requested that residents pay R22,000 per street to fund a new transformer. 4. Residents have already paid R15,000 to Eskom toward buying a new transformer, but Eskom now says an additional top-up to R22,000 is required. 5. Eskom is also asking residents to produce payment slips for previous fines. Many residents did not receive fines and cannot produce slips, yet they are being held responsible. 6. It is unclear why paying customers are being asked to cover the full cost of a transformer replacement when this is Eskom’s responsibility. *Request:* - Immediate investigation into why the transformer has not been replaced despite R15,000 already being paid. - Clarification on the legal basis for requiring residents to pay for transformer replacement and for producing fine payment slips. - A clear plan and timeline for restoring electricity to Ward 4, Nyanyadu, Kara Farm. - Suspension of any further payment demands until Eskom provides a written breakdown of costs and responsibilities. This situation is causing severe hardship for residents, especially the elderly, children, and those who rely on electricity for medical needs. Please treat this as urgent and respond within 7 working days with an update and resolution plan. *Attached:* - Proof of R15,000 payment to Eskom - List of affected residents [if available] Yours sincerely, Sphelele Mcunu 0817760888
1 reviews | Active since Jan 2020
Urgent Complaint – 15 Months Without Electricity in Ward 4, Nyanyadu, Kara Farm Due to Transformer Issue *To:* Eskom Customer Services / Complaints Department *Dear Eskom Team I am writing to formally lay a complaint regarding the prolonged power outage in Ward 4, Nyanyadu, Kara Farm since October last year. *Details of the issue:* 1. The area has been without electricity for over 15 months due to a faulty transformer. 2. Residents were informed by Eskom that there are no funds available to replace the transformer. 3. Eskom requested that residents pay R22,000 per street to fund a new transformer. 4. Residents have already paid R15,000 to Eskom toward buying a new transformer, but Eskom now says an additional top-up to R22,000 is required. 5. Eskom is also asking residents to produce payment slips for previous fines. Many residents did not receive fines and cannot produce slips, yet they are being held responsible. 6. It is unclear why paying customers are being asked to cover the full cost of a transformer replacement when this is Eskom’s responsibility. *Request:* - Immediate investigation into why the transformer has not been replaced despite R15,000 already being paid. - Clarification on the legal basis for requiring residents to pay for transformer replacement and for producing fine payment slips. - A clear plan and timeline for restoring electricity to Ward 4, Nyanyadu, Kara Farm. - Suspension of any further payment demands until Eskom provides a written breakdown of costs and responsibilities. This situation is causing severe hardship for residents, especially the elderly, children, and those who rely on electricity for medical needs. Please treat this as urgent and respond within 7 working days with an update and resolution plan. *Attached:* - Proof of R15,000 payment to Eskom - List of affected residents [if available] Yours sincerely, Sphelele Mcunu 0817760888
1 reviews | Active since Jan 2020
Its been 4 days without electricity. We have tried everything to get a hold of Eskom even spoke to their help desk and all they did was gave us a reference number but no one is showing. How is this possible. We pay our taxes and we are lawful citizens of SA. We have meat in our freezers and New born babies that live here. How is this even possible that they don't attend. I suggest appointing people that want to work because they love their jobs not poeple that get paid but can't do the job.
1 reviews | Active since Jan 2020
Its been 4 days without electricity. We have tried everything to get a hold of Eskom even spoke to their help desk and all they did was gave us a reference number but no one is showing. How is this possible. We pay our taxes and we are lawful citizens of SA. We have meat in our freezers and New born babies that live here. How is this even possible that they don't attend. I suggest appointing people that want to work because they love their jobs not poeple that get paid but can't do the job.
1 reviews | Active since Jan 2020
I have problems with my electricity and there technicians that come dont even do there job with sorting out my issues I have been waiting for eskom to sort out my electricity for.months now and there phone line dont work trying to call Nothing I can only what's app with robot this people is bad as I pay for my electricity and I must have this problems I can't put on my geyser and my lights at the same time that means my faults that coming in is low and needs to be fixed ASAP
1 reviews | Active since Jan 2020
I have problems with my electricity and there technicians that come dont even do there job with sorting out my issues I have been waiting for eskom to sort out my electricity for.months now and there phone line dont work trying to call Nothing I can only what's app with robot this people is bad as I pay for my electricity and I must have this problems I can't put on my geyser and my lights at the same time that means my faults that coming in is low and needs to be fixed ASAP
1 reviews | Active since Jan 2020
Reported a faulty meter on the 28/04/2026. Till today nothing happened. “I am publicly exposing Eskom for their catastrophic failure to serve their customers. Since April 24th, my meter has been faulty, and despite Eskom’s assurances that they would fix it, I have been left without electricity for an entire month. Daily calls, empty promises—this is the most pathetic service I have ever experienced. Eskom must be held accountable, and I demand immediate action within 24 hours—no more excuses.”
1 reviews | Active since Jan 2020
Reported a faulty meter on the 28/04/2026. Till today nothing happened. “I am publicly exposing Eskom for their catastrophic failure to serve their customers. Since April 24th, my meter has been faulty, and despite Eskom’s assurances that they would fix it, I have been left without electricity for an entire month. Daily calls, empty promises—this is the most pathetic service I have ever experienced. Eskom must be held accountable, and I demand immediate action within 24 hours—no more excuses.”
Eskom scores 0.7 out of 5 on Hellopeter's AI analysis of service quality in Electricity & Energy, compared to the Electricity & Energy industry average of 1.9. Their strongest theme is Customer Service (0.9); their weakest is Communication (0.6). The top AI-rated Electricity & Energy business on Hellopeter is Wetility Energy (3). How is the AI Score calculated? →
Eskom has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 441 reviews in the last 12 months. Hellopeter has tracked Eskom across 3,986 total reviews. How is the TrustIndex calculated? →