Out power for 6 months

Urgent Complaint – 15 Months Without Electricity in Ward 4, Nyanyadu, Kara Farm Due to Transformer Issue

*To:* Eskom Customer Services / Complaints Department *Dear Eskom Team

I am writing to formally lay a complaint regarding the prolonged power outage in Ward 4, Nyanyadu, Kara Farm since October last year.

*Details of the issue:* 1. The area has been without electricity for over 15 months due to a faulty transformer. 2. Residents were informed by Eskom that there are no funds available to replace the transformer. 3. Eskom requested that residents pay R22,000 per street to fund a new transformer. 4. Residents have already paid R15,000 to Eskom toward buying a new transformer, but Eskom now says an additional top-up to R22,000 is required. 5. Eskom is also asking residents to produce payment slips for previous fines. Many residents did not receive fines and cannot produce slips, yet they are being held responsible. 6. It is unclear why paying customers are being asked to cover the full cost of a transformer replacement when this is Eskom’s responsibility.

*Request:* - Immediate investigation into why the transformer has not been replaced despite R15,000 already being paid. - Clarification on the legal basis for requiring residents to pay for transformer replacement and for producing fine payment slips. - A clear plan and timeline for restoring electricity to Ward 4, Nyanyadu, Kara Farm. - Suspension of any further payment demands until Eskom provides a written breakdown of costs and responsibilities.

This situation is causing severe hardship for residents, especially the elderly, children, and those who rely on electricity for medical needs.

Please treat this as urgent and respond within 7 working days with an update and resolution plan.

*Attached:* - Proof of R15,000 payment to Eskom - List of affected residents [if available]

Yours sincerely, Sphelele Mcunu 0817760888