Eskom

Based on recent customer reviews, Eskom is described overwhelmingly as a provider that fails to deliver basic electricity supply, with customers reporting weeks or months of outages, unresolved faults, and broken communication channels. Isolated praise exists for individual call centre agents and technicians who go above and beyond, but the dominant pattern is one of frustration, neglect, and lack of accountability across frontline, billing, and operational dimensions.

The most common complaint about Eskom, based on Hellopeter's AI analysis of recent customer reviews, is Product & Service Reliability. Customers report extended outages lasting days, weeks, or months, with burnt transformers, faulty meters, and prepaid tokens being rejected. Reliability is described as catastrophic, with paying customers losing food, income, and basic living conditions while waiting for restoration.

Eskom scores 0.7 out of 5 on Hellopeter's AI analysis of service quality in Electricity & Energy, compared to the Electricity & Energy industry average of 1.9. Their strongest theme is Customer Service (0.9); their weakest is Communication (0.6). The top AI-rated Electricity & Energy business on Hellopeter is Wetility Energy (3). How is the AI Score calculated? →

Eskom has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 441 reviews in the last 12 months. They reply to 52% of negative reviews, typically within 116 hours 58 min. Hellopeter has tracked Eskom across 3,986 total reviews. How is the TrustIndex calculated? →