Based on recent customer reviews, Eskom delivers an overwhelmingly negative customer experience across every service dimension. Customers consistently describe prolonged power outages lasting days to months, complete communication breakdowns, unresolved billing disputes, and absent or ineffective technical support. The rare positive mentions of individual staff members are vastly outweighed by systemic failures in service delivery, accountability, and responsiveness.
Top Strengths:
- •Customer Service & Frontline Experience: A handful of customers praise individual agents like Junior, Simon Sehume, Kgomotso, Nathan, and Keeleng Saane for patience and professionalism, but these are rare exceptions in an otherwise deeply negative landscape.
TrustIndex
1.1
Score
NPS Score
-94
Recommended: Unlikely
Apr '25 - Mar '26
Recent reviews (419)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Uncared for by Eskom.
I reported a power outage at the house I am staying in 3 weeks ago on the Eskom chat box called Alfred. I was given a reference number and every time I try to make a follow up on the chat box I will be told that a technician would be dispatched during working hours but up until today nothing has happened, the house is in Greenpoint, Site B in Khayelitsha at Fubesi street no 48487. I was called yesterday by a lady from the Eskom office in Bellville after I sent an email to escalate the matter to senior people at Eskom, here is the number that called me at 08:39 yesterday(021-915 1147). This is the worst of unfair customer service dished to areas where the poorest of the poor are in Cape Town. We definitely need some help but we don't know where else to report. My number is 0716178001.
1 reviews | Active since Jan 2020
Uncared for by Eskom.
I reported a power outage at the house I am staying in 3 weeks ago on the Eskom chat box called Alfred. I was given a reference number and every time I try to make a follow up on the chat box I will be told that a technician would be dispatched during working hours but up until today nothing has happened, the house is in Greenpoint, Site B in Khayelitsha at Fubesi street no 48487. I was called yesterday by a lady from the Eskom office in Bellville after I sent an email to escalate the matter to senior people at Eskom, here is the number that called me at 08:39 yesterday(021-915 1147). This is the worst of unfair customer service dished to areas where the poorest of the poor are in Cape Town. We definitely need some help but we don't know where else to report. My number is 0716178001.
1 reviews | Active since Jan 2020
Over 6 Weeks Without Electricity – No Communication or Direction from Eskom
Complaint: Over 6 Weeks Without Electricity – No Communication or Direction from Eskom Our community has now been without electricity since 4 February, and we are approaching the sixth week without power. Despite several engagements with Eskom, there has been no clear communication or resolution. Initially, members of the community were engaging Eskom directly to try and resolve the issue. Last week Eskom came to our village and conducted an audit of the houses connected to the transformer. During that visit, Eskom informed us that they no longer wanted to communicate directly with the community and that all communication should now be done through the ward councillor. We respected this instruction and stepped back from direct communication. However, this has created a new problem. Today Eskom did not arrive on site as expected, and when we followed up with the ward councillor, the councillor confirmed that Eskom has not communicated anything — no explanation for why they did not come, and no update on the way forward. This leaves the community in a difficult situation: - Eskom says they will only communicate with the ward councillor - But they are not communicating with the ward councillor either - The community is therefore left without information, without direction, and still without electricity During the audit last week, it was indicated that only two houses out of the 13 connected to the transformer had ******* connections, meaning the majority of households are compliant. Yet the entire community continues to suffer the consequences. At this point we urgently need Eskom to provide: - Clear communication on what the next steps are - An explanation for why the team did not come on site as expected - A timeline for when electricity will be restored - Proper communication with the ward councillor, as Eskom themselves instructed Six weeks without electricity is extremely difficult for the community, and the lack of communication is making the situation worse. We are simply asking Eskom to communicate clearly and resolve the issue.
1 reviews | Active since Jan 2020
Over 6 Weeks Without Electricity – No Communication or Direction from Eskom
Complaint: Over 6 Weeks Without Electricity – No Communication or Direction from Eskom Our community has now been without electricity since 4 February, and we are approaching the sixth week without power. Despite several engagements with Eskom, there has been no clear communication or resolution. Initially, members of the community were engaging Eskom directly to try and resolve the issue. Last week Eskom came to our village and conducted an audit of the houses connected to the transformer. During that visit, Eskom informed us that they no longer wanted to communicate directly with the community and that all communication should now be done through the ward councillor. We respected this instruction and stepped back from direct communication. However, this has created a new problem. Today Eskom did not arrive on site as expected, and when we followed up with the ward councillor, the councillor confirmed that Eskom has not communicated anything — no explanation for why they did not come, and no update on the way forward. This leaves the community in a difficult situation: - Eskom says they will only communicate with the ward councillor - But they are not communicating with the ward councillor either - The community is therefore left without information, without direction, and still without electricity During the audit last week, it was indicated that only two houses out of the 13 connected to the transformer had ******* connections, meaning the majority of households are compliant. Yet the entire community continues to suffer the consequences. At this point we urgently need Eskom to provide: - Clear communication on what the next steps are - An explanation for why the team did not come on site as expected - A timeline for when electricity will be restored - Proper communication with the ward councillor, as Eskom themselves instructed Six weeks without electricity is extremely difficult for the community, and the lack of communication is making the situation worse. We are simply asking Eskom to communicate clearly and resolve the issue.
1 reviews | Active since Jan 2020
NO POWER FOR 5 DAYS!!
We had our electricity meter ****** last week Wednesday and since then have been sitting without power. We immediately reported the theft to Eskom to request a replacement only to find out 5 days later that our request had not been logged properly. It is ridiculous that there is no way for us to be able to follow up besides an AI bot that tells us nothing that we don't already know.
1 reviews | Active since Jan 2020
NO POWER FOR 5 DAYS!!
We had our electricity meter ****** last week Wednesday and since then have been sitting without power. We immediately reported the theft to Eskom to request a replacement only to find out 5 days later that our request had not been logged properly. It is ridiculous that there is no way for us to be able to follow up besides an AI bot that tells us nothing that we don't already know.
1 reviews | Active since Jan 2020
No electricity for a week.
I reported a fault at our house of a power outage on Wednesday 07:00. Our power went off at 21:00 previous day. We are only 220 houses in Grotto bay. Only our house was affected by the outage. This tells me a fault on eskom side. I got this number from call centre 1134519819. I heard nothing and Thursday reported it on the only working thing at eskom, Alfred the bot. Since then I received we are aware of your problem. That is all that I get. My freezers, and everything perished. Almost one week without power. I spoke to some guy on Friday and he told me they would fix it over the weekend. Nothing happened. I phoned him today and he asked me a couple of questions to help him understand the problem so he can decide if it is worths eskom time to fix my power. My meter in the house is dead. No power. I dont work for eskom but even I can guess that the trip-switch in the eskom box tripped.
1 reviews | Active since Jan 2020
No electricity for a week.
I reported a fault at our house of a power outage on Wednesday 07:00. Our power went off at 21:00 previous day. We are only 220 houses in Grotto bay. Only our house was affected by the outage. This tells me a fault on eskom side. I got this number from call centre 1134519819. I heard nothing and Thursday reported it on the only working thing at eskom, Alfred the bot. Since then I received we are aware of your problem. That is all that I get. My freezers, and everything perished. Almost one week without power. I spoke to some guy on Friday and he told me they would fix it over the weekend. Nothing happened. I phoned him today and he asked me a couple of questions to help him understand the problem so he can decide if it is worths eskom time to fix my power. My meter in the house is dead. No power. I dont work for eskom but even I can guess that the trip-switch in the eskom box tripped.
1 reviews | Active since Jan 2020
poor service
We have been 5 weeks with out electricity made multiple phone calls and sent multiply emails as well technicians came out to review out meter box and told us its faulty we got excuses and round-around as to why it does not get replace eventually the box got replace but now our meter box is not picking up any signal and we can not put in a token as well I have been phoning since thursday the 12th march and its the 14th of march already and still here has not been any technician I gues we will be going week 6 with out electricity and Eskom does not care about a humans well being how long are we going to wait for a technician that's time around
1 reviews | Active since Jan 2020
poor service
We have been 5 weeks with out electricity made multiple phone calls and sent multiply emails as well technicians came out to review out meter box and told us its faulty we got excuses and round-around as to why it does not get replace eventually the box got replace but now our meter box is not picking up any signal and we can not put in a token as well I have been phoning since thursday the 12th march and its the 14th of march already and still here has not been any technician I gues we will be going week 6 with out electricity and Eskom does not care about a humans well being how long are we going to wait for a technician that's time around
1 reviews | Active since Jan 2020
UNFAIR DISCONNECTION
didnt give us any warning before hand and even though i have changed the details a long ti.e ago on their website. so after we drove to their offices as the guys that disconnected our electricity instructed us to do just to hear they are only open 3 says a week . so finnaly i got ahold af an agent on the phone, they told us to pay the outstanding amount which was well over R20 000 and they will reconnect us in tbe next 12 hourswhich wwe immediately did, paid them our outstanding amount . So as requested i sent in the proof, and when i phoned to ask if they received it , amanda told me they javnt but she will let me know. and i sent the same email to different eskom emails as given telephonically by them, and well im still waiting on confirmation. So now we are still without electricity, no email to confirm they jave reveid it althouh our account balance shows R0.00.what about our meat?????? And tbe damages thats going to gollow just because they didn't let us know beforehand they're going to disconnect us??????
1 reviews | Active since Jan 2020
UNFAIR DISCONNECTION
didnt give us any warning before hand and even though i have changed the details a long ti.e ago on their website. so after we drove to their offices as the guys that disconnected our electricity instructed us to do just to hear they are only open 3 says a week . so finnaly i got ahold af an agent on the phone, they told us to pay the outstanding amount which was well over R20 000 and they will reconnect us in tbe next 12 hourswhich wwe immediately did, paid them our outstanding amount . So as requested i sent in the proof, and when i phoned to ask if they received it , amanda told me they javnt but she will let me know. and i sent the same email to different eskom emails as given telephonically by them, and well im still waiting on confirmation. So now we are still without electricity, no email to confirm they jave reveid it althouh our account balance shows R0.00.what about our meat?????? And tbe damages thats going to gollow just because they didn't let us know beforehand they're going to disconnect us??????
1 reviews | Active since Jan 2020
ESKOM FAILING SASSA PENSIONER
ESKOM does not care. I am an indigent, SASSA pensioner. I app**** for an ESKOM connection in September 2025. I cannot build a house and earn and income. Winter is coming without electicity. All my communication goes unanswered
1 reviews | Active since Jan 2020
ESKOM FAILING SASSA PENSIONER
ESKOM does not care. I am an indigent, SASSA pensioner. I app**** for an ESKOM connection in September 2025. I cannot build a house and earn and income. Winter is coming without electicity. All my communication goes unanswered
1 reviews | Active since Jan 2020
Eskom electricity installation at Thabanchu, Mothusi
Eskom at #MangaungMetroMunicipality Thabanchu has failed us dismally. We have been applying for electricity since February 2024. Everytime we go to check at Eskom offices in Thabanchu we are given a new reference number, making us new applicants when we have been waiting from 2024. Our neighbours have electricity and we don’t, the people that arrived at Mothusi after us have electricity but we don’t. We are highly disappointed at how Eskom operates and we have no faith in our government
1 reviews | Active since Jan 2020
Eskom electricity installation at Thabanchu, Mothusi
Eskom at #MangaungMetroMunicipality Thabanchu has failed us dismally. We have been applying for electricity since February 2024. Everytime we go to check at Eskom offices in Thabanchu we are given a new reference number, making us new applicants when we have been waiting from 2024. Our neighbours have electricity and we don’t, the people that arrived at Mothusi after us have electricity but we don’t. We are highly disappointed at how Eskom operates and we have no faith in our government