Based on recent customer reviews, Wetility Energy delivers a strongly positive frontline experience with consistently praised staff members who are patient, professional, and proactive. Installation quality earns high marks for speed and neatness. However, recurring frustrations around after-sales communication, billing disputes, and unreliable system performance after installation create a notable gap between the initial sales experience and the ongoing customer relationship.
Top Strengths:
- •Customer Service & Frontline Experience: Customers consistently praise named staff like Juliet, Bongani, Temaswati, and Rebecca for patience, warmth, and going beyond expectations. Frontline interactions build loyalty and trust.
Replied to 88% of negative reviews
Typically takes less than 6 hours 20 min to reply
TrustIndex
6.9
Score
Ranking
#1
in Utilities
Avg Reply
0.1
Hours
NPS Score
62
Recommended: Very Likely
Replied to 88% of negative reviews
Typically takes less than 6 hours 20 min to reply
Apr '25 - Mar '26
Recent reviews (369)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Poor to no Service.
Good day, I can not work with Wetility any more! There is no service and I have been struggling with batteries for over a year but they cant seem to fix the problem. I'm done paying and will go to the Ombudsman and lawyer up to remove this s**** from my yard.
1 reviews | Active since Jan 2020
Poor to no Service.
Good day, I can not work with Wetility any more! There is no service and I have been struggling with batteries for over a year but they cant seem to fix the problem. I'm done paying and will go to the Ombudsman and lawyer up to remove this s**** from my yard.
1 reviews | Active since Jan 2020
One Bill Prepaid App
The app one bill prepaid App is so user friendly and helpful when you buy electricity and it's easy and straightforward I truly love the app💯
1 reviews | Active since Jan 2020
One Bill Prepaid App
The app one bill prepaid App is so user friendly and helpful when you buy electricity and it's easy and straightforward I truly love the app💯
1 reviews | Active since Jan 2020
wetility.
Great experience using the Witility app! It’s user-friendly and makes buying electricity fast and hassle-free. I also like the rewards system – it’s a great benefit for something we already use every day. Highly recommend it to anyone looking for a smarter way to buy electricity.
1 reviews | Active since Jan 2020
wetility.
Great experience using the Witility app! It’s user-friendly and makes buying electricity fast and hassle-free. I also like the rewards system – it’s a great benefit for something we already use every day. Highly recommend it to anyone looking for a smarter way to buy electricity.
1 reviews | Active since Jan 2020
Wetility.
I’ve been using the Witility app and it’s really convenient. Buying electricity is quick and easy, and the rewards are a nice bonus. It makes managing electricity much simpler. Definitely recommend it
1 reviews | Active since Jan 2020
Wetility.
I’ve been using the Witility app and it’s really convenient. Buying electricity is quick and easy, and the rewards are a nice bonus. It makes managing electricity much simpler. Definitely recommend it
1 reviews | Active since Jan 2020
Wetility
I’ve had a really good experience with Wetility. Their service has made my electricity setup so much more reliable and stress-free. Everything just runs smoothly now, and I don’t have to think twice about whether things will work when I need them. The setup was quick and straightforward, and their team was great to deal with from start to finish. A big shoutout to the sales agent who helped me—they were professional, patient, and really knew their stuff. They took the time to understand my needs, explained everything clearly, and made the whole process feel easy and comfortable. You can tell they genuinely care about helping customers make the right choice. What I appreciate most is the consistency—it’s made a big difference in my day-to-day life. Overall, really solid service and definitely something I’d recommend if you’re looking for a dependable electricity solution.
1 reviews | Active since Jan 2020
Wetility
I’ve had a really good experience with Wetility. Their service has made my electricity setup so much more reliable and stress-free. Everything just runs smoothly now, and I don’t have to think twice about whether things will work when I need them. The setup was quick and straightforward, and their team was great to deal with from start to finish. A big shoutout to the sales agent who helped me—they were professional, patient, and really knew their stuff. They took the time to understand my needs, explained everything clearly, and made the whole process feel easy and comfortable. You can tell they genuinely care about helping customers make the right choice. What I appreciate most is the consistency—it’s made a big difference in my day-to-day life. Overall, really solid service and definitely something I’d recommend if you’re looking for a dependable electricity solution.
1 reviews | Active since Jan 2020
Awdul customer service
Your customer service rrally sucks. How anybody thinks it's appropriate to return a logged call at 9.30pm is wild. What's wrong with you people!?
1 reviews | Active since Jan 2020
Awdul customer service
Your customer service rrally sucks. How anybody thinks it's appropriate to return a logged call at 9.30pm is wild. What's wrong with you people!?