ER Consulting Inc.
Verified Business
|1|38 Reviews (last 12 months)|Responds in 121h 34m
ER Consulting Inc.
Verified Business
|1
38 Reviews (last 12 months)
Responds in 121h 34m
AI Review Summary
Based on recent customer reviews, ER Consulting Inc. is facing significant dissatisfaction across its billing and collections processes. Customers consistently mention disputed invoices, accounts being handed over to attorneys despite proof of payment, and unresponsive accounts staff. A recurring theme is the perceived lack of transparency around separate practitioner billing, with patients reporting threats of credit blacklisting and harassment from third-party debt collectors. Concerns also emerge about clinical care during emergency visits, including delayed attention and questionable treatment decisions. A small number of customers acknowledge eventual resolution once issues are escalated to the right person.
Performance(last 12 months):
TrustIndex
2
Ranking
#25
in Medical Aid
NPS Score
-94
Recommended: Unlikely
Review Distribution
1|38 Reviews
Jul '25 - Jun '26
Recent reviews (38)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
19 May 2026, 09:28
ER Consulting Drs. Holt & Partners
I have received an account for my late wife been admitted via ambulance to Life St Georges Trauma unit on 6 April 2026. My wife's been diagnosed in June 2023 with Mesothelioma of pleura ( Asbestos Lung Cancer) at the day of admission at the trauma unit. I handed her Cancer Care file with ICD-10 code C45.0 to the staff to use for account billing from Bestmed Medical Aid Oncology benefits. She was an ICU patient and there wasn't a bed available at the ICU unit at Life St Georges Hospital on 6 April 2026. She was very sick and the Oncologist Dr Ally and Physician Dr Kapp immediately take charge of her in hospital even at Trauma unit. Around 14:00 on 7 April 2026 a bed became available and transferred to the ICU ward of Life St George's. She was treated in the hospital for this medical condition and passed away on 15th April 2026. ER Consulting submitted account to my medical aid from my acute benefit instead of in hospital benefit and to use the Oncology ICD10 code C45.0. They are constantly phoning and even made calls to my late wife's number. I explained it to the to follow the correct procedure but fail to do and understand.
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Anonymous
1 reviews | Active since Jan 2020
19 May 2026, 09:28
ER Consulting Drs. Holt & Partners
I have received an account for my late wife been admitted via ambulance to Life St Georges Trauma unit on 6 April 2026. My wife's been diagnosed in June 2023 with Mesothelioma of pleura ( Asbestos Lung Cancer) at the day of admission at the trauma unit. I handed her Cancer Care file with ICD-10 code C45.0 to the staff to use for account billing from Bestmed Medical Aid Oncology benefits. She was an ICU patient and there wasn't a bed available at the ICU unit at Life St Georges Hospital on 6 April 2026. She was very sick and the Oncologist Dr Ally and Physician Dr Kapp immediately take charge of her in hospital even at Trauma unit. Around 14:00 on 7 April 2026 a bed became available and transferred to the ICU ward of Life St George's. She was treated in the hospital for this medical condition and passed away on 15th April 2026. ER Consulting submitted account to my medical aid from my acute benefit instead of in hospital benefit and to use the Oncology ICD10 code C45.0. They are constantly phoning and even made calls to my late wife's number. I explained it to the to follow the correct procedure but fail to do and understand.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
15 May 2026, 08:34
ER Consulting accounts is pathetic
I am absolutely disgusted and disappointed by the treatment I have received from ER. I was recently handed over to debt collectors for an “outstanding amount”, despite the fact that payment was already made on 15 April. After contacting ER directly, I was informed that: The payment was only “allocated today” There is actually no outstanding amount on my account My account reflects as fully paid So why was I handed over to debt collectors in the first place? As the main member, I also receive no updated statements or communication regarding any alleged outstanding balances. Instead, I get the embarrassment and stress of debt collection threats for an account that was apparently not even in arrears. This is completely unacceptable and highly unprofessional. Administrative failures on your side should not negatively impact a client’s credit profile or reputation. I want: A full explanation as to how this happened Written confirmation that my account is fully up to date Immediate correction with the debt collectors Assurance that my credit record has not been negatively affected due to ER’s negligence Clients should not have to fight to prove payments that were already made. This kind of service is pathetic and unacceptable. I sincerely hope this matter is resolved urgently before further action is taken.
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Anonymous
1 reviews | Active since Jan 2020
15 May 2026, 08:34
ER Consulting accounts is pathetic
I am absolutely disgusted and disappointed by the treatment I have received from ER. I was recently handed over to debt collectors for an “outstanding amount”, despite the fact that payment was already made on 15 April. After contacting ER directly, I was informed that: The payment was only “allocated today” There is actually no outstanding amount on my account My account reflects as fully paid So why was I handed over to debt collectors in the first place? As the main member, I also receive no updated statements or communication regarding any alleged outstanding balances. Instead, I get the embarrassment and stress of debt collection threats for an account that was apparently not even in arrears. This is completely unacceptable and highly unprofessional. Administrative failures on your side should not negatively impact a client’s credit profile or reputation. I want: A full explanation as to how this happened Written confirmation that my account is fully up to date Immediate correction with the debt collectors Assurance that my credit record has not been negatively affected due to ER’s negligence Clients should not have to fight to prove payments that were already made. This kind of service is pathetic and unacceptable. I sincerely hope this matter is resolved urgently before further action is taken.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
29 Apr 2026, 16:08
Billing Error.
I went to Casternoff for treatment, I settled my bill before I left. The issue was the person at the hospital, Gave me someone elses bill. I paid and left. I later recieved calls saying I did not pay them, I explained and sent them proof that I paid. This was meant to be sorted. Later got calls from lawyers again, I explained the same thing, and now went to the hospital for this. They said it would be sorted. 2 years later, they are still asking me to pay a bill where the error was on their side. I paid someone else bill, cause they gave me that bill, now they want me to pay my own bill in full. There are protection of personal information breaches here. I thought, they want to settle this amicably.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
29 Apr 2026, 16:08
Billing Error.
I went to Casternoff for treatment, I settled my bill before I left. The issue was the person at the hospital, Gave me someone elses bill. I paid and left. I later recieved calls saying I did not pay them, I explained and sent them proof that I paid. This was meant to be sorted. Later got calls from lawyers again, I explained the same thing, and now went to the hospital for this. They said it would be sorted. 2 years later, they are still asking me to pay a bill where the error was on their side. I paid someone else bill, cause they gave me that bill, now they want me to pay my own bill in full. There are protection of personal information breaches here. I thought, they want to settle this amicably.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Apr 2026, 02:20
Lack of urgency and incompetence by ER Consulting at Lenmed Ahmed Kathrada
I am writing to formally raise a concern regarding the treatment my 3-year-old daughter received at your casualty department. She was brought in at approximately 11:00am presenting with diarrhoea, vomiting, lethargy, and a high fever. Despite her condition, she was made to wait close to two hours before being seen, with no immediate intervention to manage her fever or assess her overall state. Even by 14:39, she had still not been properly examined, which prompted me to contact the Client Liaison Officer to escalate the matter. It was only after this intervention that she received attention. What is most concerning is that she was discharged with only a prescription, without any blood tests or further investigations to determine the cause of her symptoms. No intravenous fluids were administered, despite her being lethargic and unable to retain anything due to ongoing vomiting. At 03:00am the following morning, I had to return to casualty as her condition had worsened. She now had a persistent high fever, ongoing vomiting, and a severe cough. I provided the full history to both the nurse and the doctor present, including the fact that she was unable to keep medication down. Despite this, I was still asked whether the prescribed medication had been given, which showed a concerning lack of attention to the clinical picture I had just explained. During this second visit, a drip was finally administered, blood tests were taken, and medication for her fever was given. Her CRP levels returned at 118, and it was found that her iron levels were low. She was subsequently admitted and later diagnosed with salmonella and bronchopneumonia. While I would like to acknowledge that the paediatrician managed her care appropriately once admitted, I am deeply concerned that her condition was overlooked during the initial visit to casualty. This delay in proper diagnosis and treatment could have had serious consequences for her health. I strongly feel that casualty doctors may not be adequately equipped to manage paediatric cases of this nature and that there should be better use of the paediatrician on call in such situations. Additionally, I am now faced with a double casualty bill, which has been short paid by my medical aid, despite the clear shortcomings in care during the first visit. I request that this billing be reviewed in light of the circumstances and the evident mismanagement of her case. I trust that this matter will be taken seriously and investigated thoroughly to prevent a similar experience for other patients.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
11 Apr 2026, 02:20
Lack of urgency and incompetence by ER Consulting at Lenmed Ahmed Kathrada
I am writing to formally raise a concern regarding the treatment my 3-year-old daughter received at your casualty department. She was brought in at approximately 11:00am presenting with diarrhoea, vomiting, lethargy, and a high fever. Despite her condition, she was made to wait close to two hours before being seen, with no immediate intervention to manage her fever or assess her overall state. Even by 14:39, she had still not been properly examined, which prompted me to contact the Client Liaison Officer to escalate the matter. It was only after this intervention that she received attention. What is most concerning is that she was discharged with only a prescription, without any blood tests or further investigations to determine the cause of her symptoms. No intravenous fluids were administered, despite her being lethargic and unable to retain anything due to ongoing vomiting. At 03:00am the following morning, I had to return to casualty as her condition had worsened. She now had a persistent high fever, ongoing vomiting, and a severe cough. I provided the full history to both the nurse and the doctor present, including the fact that she was unable to keep medication down. Despite this, I was still asked whether the prescribed medication had been given, which showed a concerning lack of attention to the clinical picture I had just explained. During this second visit, a drip was finally administered, blood tests were taken, and medication for her fever was given. Her CRP levels returned at 118, and it was found that her iron levels were low. She was subsequently admitted and later diagnosed with salmonella and bronchopneumonia. While I would like to acknowledge that the paediatrician managed her care appropriately once admitted, I am deeply concerned that her condition was overlooked during the initial visit to casualty. This delay in proper diagnosis and treatment could have had serious consequences for her health. I strongly feel that casualty doctors may not be adequately equipped to manage paediatric cases of this nature and that there should be better use of the paediatrician on call in such situations. Additionally, I am now faced with a double casualty bill, which has been short paid by my medical aid, despite the clear shortcomings in care during the first visit. I request that this billing be reviewed in light of the circumstances and the evident mismanagement of her case. I trust that this matter will be taken seriously and investigated thoroughly to prevent a similar experience for other patients.
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Anonymous
1 reviews | Active since Jan 2020
29 Mar 2026, 09:19
ER consulting harassment
Er consulting together with nudebt are claim money *****ulently from me. They are harassing me constantly with demands that i pay pay for a visit to ER consulting. I have send prove that the medical aid said that they are at fault and that the account is not for me.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
29 Mar 2026, 09:19
ER consulting harassment
Er consulting together with nudebt are claim money *****ulently from me. They are harassing me constantly with demands that i pay pay for a visit to ER consulting. I have send prove that the medical aid said that they are at fault and that the account is not for me.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
25 Mar 2026, 10:36
Complaint Regarding Lack of Response and Unfair Collections Despite Regular Payments
I am lodging a complaint regarding the service I have received. Despite making regular payments on my account, my inquiries to resolve outstanding matters go unanswered. Additionally, I have been handed over to collection agencies/attorneys unnecessarily, and the emails and SMS communications from these parties constitute harassment. This treatment is unfair and does not reflect reasonable or professional customer service standards.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
25 Mar 2026, 10:36
Complaint Regarding Lack of Response and Unfair Collections Despite Regular Payments
I am lodging a complaint regarding the service I have received. Despite making regular payments on my account, my inquiries to resolve outstanding matters go unanswered. Additionally, I have been handed over to collection agencies/attorneys unnecessarily, and the emails and SMS communications from these parties constitute harassment. This treatment is unfair and does not reflect reasonable or professional customer service standards.
0
Replies (0)