ER Consulting Drs. Holt & Partners

I have received an account for my late wife been admitted via ambulance to Life St Georges Trauma unit on 6 April 2026. My wife's been diagnosed in June 2023 with Mesothelioma of pleura ( Asbestos Lung Cancer) at the day of admission at the trauma unit. I handed her Cancer Care file with ICD-10 code C45.0 to the staff to use for account billing from Bestmed Medical Aid Oncology benefits.

She was an ICU patient and there wasn't a bed available at the ICU unit at Life St Georges Hospital on 6 April 2026. She was very sick and the Oncologist Dr Ally and Physician Dr Kapp immediately take charge of her in hospital even at Trauma unit. Around 14:00 on 7 April 2026 a bed became available and transferred to the ICU ward of Life St George's. She was treated in the hospital for this medical condition and passed away on 15th April 2026. ER Consulting submitted account to my medical aid from my acute benefit instead of in hospital benefit and to use the Oncology ICD10 code C45.0. They are constantly phoning and even made calls to my late wife's number. I explained it to the to follow the correct procedure but fail to do and understand.