BM
Bongi M
Active since Mar 2015
12
Reviews
0
Industries
Reviews
12 reviews2 months ago
Lack of urgency and incompetence by ER Consulting at Lenmed Ahmed Kathrada
I am writing to formally raise a concern regarding the treatment my 3-year-old daughter received at your casualty department. She was brought in at approximately 11:00am presenting with diarrhoea, vomiting, lethargy, and a high fever. Despite her condition, she was made to wait close to two hours before being seen, with no immediate intervention to manage her fever or assess her overall state. Even by 14:39, she had still not been properly examined, which prompted me to contact the Client Liaison Officer to escalate the matter. It was only after this intervention that she received attention. What is most concerning is that she was discharged with only a prescription, without any blood tests or further investigations to determine the cause of her symptoms. No intravenous fluids were administered, despite her being lethargic and unable to retain anything due to ongoing vomiting. At 03:00am the following morning, I had to return to casualty as her condition had worsened. She now had a persistent high fever, ongoing vomiting, and a severe cough. I provided the full history to both the nurse and the doctor present, including the fact that she was unable to keep medication down. Despite this, I was still asked whether the prescribed medication had been given, which showed a concerning lack of attention to the clinical picture I had just explained. During this second visit, a drip was finally administered, blood tests were taken, and medication for her fever was given. Her CRP levels returned at 118, and it was found that her iron levels were low. She was subsequently admitted and later diagnosed with salmonella and bronchopneumonia. While I would like to acknowledge that the paediatrician managed her care appropriately once admitted, I am deeply concerned that her condition was overlooked during the initial visit to casualty. This delay in proper diagnosis and treatment could have had serious consequences for her health. I strongly feel that casualty doctors may not be adequately equipped to manage paediatric cases of this nature and that there should be better use of the paediatrician on call in such situations. Additionally, I am now faced with a double casualty bill, which has been short paid by my medical aid, despite the clear shortcomings in care during the first visit. I request that this billing be reviewed in light of the circumstances and the evident mismanagement of her case. I trust that this matter will be taken seriously and investigated thoroughly to prevent a similar experience for other patients.
0 replies
8 months ago
The service was effi...
The service was efficient and they came in less that the estimated time to tow my car
1 reply
16 months ago
Poor case management
This is the worst hospital to deal with especially with claims queries. I have called the case management of Ahmed Kathadra more 10 times just rings, last week i was transferred to client liaisons officer who promised to call me back. They have made incorrect claim submission now im receiving letters of demand from Erc inc.. i was in casualty on the 8/12/2024 and only admitted to the ward in the am's on 09/12/2025. The case manager created two pars one as urd and the other as a consultation as a result the claim was nit paid. This is frustrating and I don't think its fair that im chasing them for their error
1 reply
32 months ago
Pathetic service and empty promises
I made an order on the 27 july 2023 and to date I still haven't received the free gift that comes with it. I've made numerous calls and follow ups but still no outcome. Today I made a call and was advised because of my escalation on hello peter this has been the reason for delay on this issue being resolved . I don't know wether to just give up on this because honestly its long overdue
1 reply
34 months ago
OoooNo delivery
I bought a Midea washing machine and a free mixer stand I didn't receive that. I keep getting emails about them following up with the store but nothing to date
1 reply
37 months ago
He was very patient ...
He was very patient and tried by all means to reduce installment
1 reply
39 months ago
No response about defects and damages
I bought this house August 2022 it's been having issues since and i have made numerous emails to Calgro to have them sorted out, the geyser was not working then they sent a plumber to come fix which he did after 5 attempts and during those times my ceiling got water damaged and my son's bedroom cupboard, the passage light got affected by the water and i sent an email with images no response. The plumber whatever he did with the wiring has resulted in 2 bedroom's and 1 bathroom not having lights working, the outside wall is failing off by the timber that's holding the roof up i sent images no response from anyone. I would never advise anyone to buy a property from them because once funds are released they don't care about you
1 reply
46 months ago
Thanks to Ryan for t...
Thanks to Ryan for the excellent service after so many failed attempts with other agents he managed to get ny service up and running 😊
1 reply
57 months ago
Thabani was very hel...
Thabani was very helpful and even went the extra mile of calling me back
1 reply
64 months ago
Cellc roaming flop
Im utterly dismayed,frustrated and disappointed in the service im getting from cellc i have 2 contracts with them. I’ve been complaining since last week bout the network still no assistance, im currently looking for a job and cannot afford the missed call notifications i keep getting. I would rather have them cancel my contracts or port me to another network as this roaming network is not working im Mostly on no service almost all day ruining my chances of getting employment
1 reply
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
7 (58.333333333333336%)