SC
Shanel C
Active since Feb 2019
25
Reviews
0
Industries
Reviews
25 reviews1 month ago
ER Consulting accounts is pathetic
I am absolutely disgusted and disappointed by the treatment I have received from ER. I was recently handed over to debt collectors for an “outstanding amount”, despite the fact that payment was already made on 15 April. After contacting ER directly, I was informed that: The payment was only “allocated today” There is actually no outstanding amount on my account My account reflects as fully paid So why was I handed over to debt collectors in the first place? As the main member, I also receive no updated statements or communication regarding any alleged outstanding balances. Instead, I get the embarrassment and stress of debt collection threats for an account that was apparently not even in arrears. This is completely unacceptable and highly unprofessional. Administrative failures on your side should not negatively impact a client’s credit profile or reputation. I want: A full explanation as to how this happened Written confirmation that my account is fully up to date Immediate correction with the debt collectors Assurance that my credit record has not been negatively affected due to ER’s negligence Clients should not have to fight to prove payments that were already made. This kind of service is pathetic and unacceptable. I sincerely hope this matter is resolved urgently before further action is taken.
0 replies
1 month ago
Absa
I am extremely disappointed in the lack of assistance and empathy from Absa regarding a simple debit order date change request. I have explained multiple times that the vehicle is financed in my name, but my husband is the one making the payments as his salary is only paid at the end of the month. I requested that the debit order simply be moved from the 25th to the last day of the month to accommodate this situation and avoid unnecessary payment issues. Instead of trying to assist or provide a workable solution, I have repeatedly been told that nothing can be done. I find this completely unreasonable and very frustrating, especially considering that I am proactively trying to ensure that payments are made on time. Customers should not have to fight for basic assistance and flexibility, particularly when trying to avoid missed payments. The unwillingness to help in this situation is disappointing and honestly makes me question the level of customer care being provided. I would appreciate if someone from ABSA who is actually willing to assist could please contact me and help resolve this matter.
1 reply
6 months ago
Disappointed in Finchoice and Pay Just now.
Extremely Disappointed in Pay Just Now & FinChoice – No Assistance With Paystretch Issue I am extremely disappointed with both Pay Just Now and FinChoice for the lack of assistance regarding the Paystretch feature on my Pay Just Now account. A DebiCheck was added to my name without my consent, and it has negatively affected my credit score. I reached out multiple times asking for help to cancel the Paystretch part and remove the unauthorised DebiCheck, but neither Pay Just Now nor FinChoice was prepared to assist me or provide a proper solution. Because of this, I was left with no choice but to close my entire Pay Just Now account, even though I used it regularly. This should never have been necessary, and the lack of accountability from both companies is unacceptable. The customer service from both Pay Just Now and FinChoice has been extremely disappointing, and I expect this matter to be resolved immediately.
2 replies
6 months ago
Disappointed in Pay Just Now and FinChoice
Extremely Disappointed in Pay Just Now & FinChoice – No Assistance With Paystretch Issue I am extremely disappointed with both Pay Just Now and FinChoice for the lack of assistance regarding the Paystretch feature on my Pay Just Now account. A DebiCheck was added to my name without my consent, and it has negatively affected my credit score. I reached out multiple times asking for help to cancel the Paystretch part and remove the unauthorised DebiCheck, but neither Pay Just Now nor FinChoice was prepared to assist me or provide a proper solution. Because of this, I was left with no choice but to close my entire Pay Just Now account, even though I used it regularly. This should never have been necessary, and the lack of accountability from both companies is unacceptable. The customer service from both Pay Just Now and FinChoice has been extremely disappointing, and I expect this matter to be resolved immediately.
0 replies
11 months ago
KFC staff us rude
I am writing to express my dissatisfaction with the service we received at Circular Drive kfc on June 22, 2025, at 18:16. Unfortunately, this is not the first time we have encountered issues at this specific KFC; this marks the third or fourth experience of subpar service. The staff member who attended to us, did not greet us in a friendly manner at the outset. When we received our order, we politely requested extra chili salt. Before my husband could even finish his sentence, she abruptly informed us that they had no chili salt or tomato sauce and proceeded to close the window before we had driven off. Additionally, we noticed that there was not even a s**** provided for the mash and gravy that we ordered. This oversight further contributed to our disappointment with the service. I believe it is essential for staff to be friendly and helpful, as they are providing a service to customers. Given our repeated issues, including missing items in our orders, I regret to say that we will likely not return to this KFC in the future. I am genuinely disappointed in the service we received and hope that steps will be taken to address these concerns. Sincerely
0 replies
14 months ago
Pathcare Accounts and service is pathetic
I wish I could rate 0 stars or even -stars. I have a dependent that owes Pathcare money for blood tests etc done. I sent multiple e-mails regarding this and asked for a payment arrangement. They never responded but yet I received e-mails to say my account is overdue. I then sent more e-mails and eventually I received a response and there was a payment arrangement made and is in place. The last payment is due in July. My dependent has been paying MORE than what the payment arrangement's monthly amount is. However now I receive final demand letter that no effort was made by us to settle the amount. The statement then shows money has been paid every month AND we have a payment arrangement in place. This is absolutely shocking service from Pathcare and this is not the 1st time we battle with these accounts. There were payments made that was not even allocated to the account etc and the fault **** on their side. What is the point of having a payment arrangement in place, which was agreed on from their side via e-mail but I receive final demand letter. I will never make use of Pathcare again and I will be sure to tell everyone about Pathcare's pathetic service!
1 reply
14 months ago
MTN contract cancellation
MTN customer service is pathetic. I sent an e-mail on 3 March 2025 to cancel my contract which expires on 26 April. I sent this e-mail well in advance to make sure that I give them more than 30 days notice of my cancellation. In my e-mail I said I don't want an early cancelation, but I want it cancelled on the day it is supposed to end. I then received e-mails to say that it will now be extended to June, never mind get cancelled. When I phoned on 27 March 2025 they informed me that a cancellation was scheduled for 3 March. I then sent an follow up e-mail and they now tell me that it must be 30 days notice, which I gave more than 30 days. This is ridiculous! I will never open a contract by MTN again
0 replies
24 months ago
Gems Cards
I have been requesting new cards since February with no luck. My surname have changed and my baby is due in a few months and I need an updated card. Gems customer service is pathetic.
1 reply
27 months ago
GEMS are useless
Do not ever join GEMS. I have been battling with GEMS these past few weeks to assist me via e-mail, call and Facebook with no luck. I am pregnant and the only Gynecologist on the network list at my network hospital are not Obstetricians. I want to know how I go abour visiting a doctor that is not on the network list at my network hospital with them paying it is not possible that everyone that is on EMERALD Value must now have a co payment. They are useless!
3 replies
44 months ago
Dissatisfied with Wesbank
On 3 Aug 2022 I sent Wesbank an e-mail regarding the process I need to follow to receive my motor vehicles paper. I requested 2 vehicles papers. Wesbank informed me how to go about this and I sent all the necessary information. I then received another e-mail saying this process I followed has now been changed and that I need to transfer R362.00 so that Wesbank can do the necessary things on their side and then deliver it to us. I did exactly that and paid R724 (the amount for 2 vehicles) and e-mailed proof of payment to Wesbank as requested. Then I received yet another e-mail from Wesbank stating that they cannot verify my e-mail. This whole process took about a month. We then eventually received the parcel and saw that only ONE vehicle papers was in this parcel and not the other vehicle we requested and paid for. This is utterly shocking and disappointing as Wesbank has been back and forth with us regarding this papers.
2 replies
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