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eDreamsPrime
Unclaimed Business
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eDreamsPrime
Unclaimed Business
123 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
eDreamsPrime
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, eDreamsPrime is overwhelmingly criticised for unauthorised subscription deductions, opaque enrolment into a 12-month Prime membership after flight bookings, and an inability to cancel or reach support. Customers describe being debited monthly without consent, refunds withheld for months, and call lines that route to AI bots or never connect to agents.
TrustIndex
1.5
Jul '25 - Jun '26
Based on recent customer reviews, eDreamsPrime is overwhelmingly criticised for unauthorised subscription deductions, opaque enrolment into a 12-month Prime membership after flight bookings, and an inability to cancel or reach support. Customers describe being debited monthly without consent, refunds withheld for months, and call lines that route to AI bots or never connect to agents.
The most common complaint about eDreamsPrime, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Pricing & Value. Customers report unauthorised monthly debits of R195 to R229 for a Prime subscription they never knowingly agreed to, refunds refused or delayed for months, and hidden fees masked as discounts. Many describe the pricing model as deceptive and predatory.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I am extremely disappointed and frustrated with eDreams. I cancelled my subscription on 4 May 2026, yet today eDreams still debited R229 from my bank account without my permission. This is unacceptable, especially because I had already made it clear that I am unemployed and currently have no source of income. After cancelling the subscription, I expected that no further money would be taken from my account. Instead, eDreams ignored my cancellation and continued charging me. This has caused unnecessary financial stress and frustration. I have requested: * An immediate refund of the R229 deducted from my account. * Confirmation that my subscription has been fully cancelled. * Assurance that no future debits will be processed. Companies should respect customers’ cancellation requests and not continue taking money after subscriptions have been cancelled. I hope eDreams resolves this matter urgently and refunds my money immediately.
1 reviews | Active since Jan 2020
I am extremely disappointed and frustrated with eDreams. I cancelled my subscription on 4 May 2026, yet today eDreams still debited R229 from my bank account without my permission. This is unacceptable, especially because I had already made it clear that I am unemployed and currently have no source of income. After cancelling the subscription, I expected that no further money would be taken from my account. Instead, eDreams ignored my cancellation and continued charging me. This has caused unnecessary financial stress and frustration. I have requested: * An immediate refund of the R229 deducted from my account. * Confirmation that my subscription has been fully cancelled. * Assurance that no future debits will be processed. Companies should respect customers’ cancellation requests and not continue taking money after subscriptions have been cancelled. I hope eDreams resolves this matter urgently and refunds my money immediately.
1 reviews | Active since Jan 2020
****mer Alert! Do not book a flight with a company called eDreams! Once they have your credit card details from paying for your flight they will debit a fee of R229 from your credit card for a subscription that you did not sign up for. They will defend themselves by sending an email after the flight is booked and paid for, advertising all the services that they provide. Right at the bottom of said email is a paragraph, in small typescript, saying that they will start debiting you monthly for an annual subscription to their Prime Membership. When you try cancel this subscription they give you a massive run-around. I have had to cancel my credit card to stop them debiting my account. This is pure *****. See less
1 reviews | Active since Jan 2020
****mer Alert! Do not book a flight with a company called eDreams! Once they have your credit card details from paying for your flight they will debit a fee of R229 from your credit card for a subscription that you did not sign up for. They will defend themselves by sending an email after the flight is booked and paid for, advertising all the services that they provide. Right at the bottom of said email is a paragraph, in small typescript, saying that they will start debiting you monthly for an annual subscription to their Prime Membership. When you try cancel this subscription they give you a massive run-around. I have had to cancel my credit card to stop them debiting my account. This is pure *****. See less
1 reviews | Active since Jan 2020
I was booking a flight and midst the booking a pop up appeared, I must've clicked on it and became an Edreams Prime member. I spent an hour on the phone cancelling the subscription and even got a cancellation email. 5 Months later my account is still being debited. I have emailed and got a response requesting ARN numbers, which I have sent. NO REPLY and guess what, another debit this month! What an easy way to make money and **** people.
1 reviews | Active since Jan 2020
I was booking a flight and midst the booking a pop up appeared, I must've clicked on it and became an Edreams Prime member. I spent an hour on the phone cancelling the subscription and even got a cancellation email. 5 Months later my account is still being debited. I have emailed and got a response requesting ARN numbers, which I have sent. NO REPLY and guess what, another debit this month! What an easy way to make money and **** people.
1 reviews | Active since Jan 2020
I have genuinely never experienced customer support as catastrophically bad as eDreams. On multiple occasions I needed to make simple amendments to flight bookings, and each time turned into an exhausting nightmare of AI bots, dead ends, and deliberate obstruction designed to prevent customers from ever speaking to an actual human being. The process starts with their useless chatbot, which traps you in an endless loop of irrelevant automated responses. No matter how clearly you explain the issue, it keeps recycling the same scripted nonsense without resolving anything. It feels intentionally designed to wear customers down until they give up. After fighting with the chatbot long enough, I finally managed to force contact details out of it so I could call support directly — only to discover that the phone line is ALSO answered by another AI system. So after paying to call an international number, you are subjected to another ridiculous automated interrogation that again struggles to understand basic requests. Then comes the final insult: after wasting huge amounts of time repeating yourself to machines, you are eventually dumped on hold indefinitely while paying international call charges. This is not customer service. It is a barrier system specifically designed to avoid helping paying customers. When people book flights, they are often dealing with urgent travel changes, stress, time-sensitive situations, missed connections, visa issues, family emergencies, or expensive itineraries. The last thing anyone needs is to be trapped in an endless AI maze with no accountability and no meaningful human assistance. eDreams has completely removed the human element from customer support while still happily taking customers’ money. Once they have your payment, getting actual assistance becomes nearly impossible. I strongly advise travellers to avoid eDreams entirely unless you are prepared to handle every problem completely on your own. If anything goes wrong with your booking, expect frustration, wasted money, wasted time, and some of the worst support services in the travel industry. Absolutely unacceptable.
1 reviews | Active since Jan 2020
I have genuinely never experienced customer support as catastrophically bad as eDreams. On multiple occasions I needed to make simple amendments to flight bookings, and each time turned into an exhausting nightmare of AI bots, dead ends, and deliberate obstruction designed to prevent customers from ever speaking to an actual human being. The process starts with their useless chatbot, which traps you in an endless loop of irrelevant automated responses. No matter how clearly you explain the issue, it keeps recycling the same scripted nonsense without resolving anything. It feels intentionally designed to wear customers down until they give up. After fighting with the chatbot long enough, I finally managed to force contact details out of it so I could call support directly — only to discover that the phone line is ALSO answered by another AI system. So after paying to call an international number, you are subjected to another ridiculous automated interrogation that again struggles to understand basic requests. Then comes the final insult: after wasting huge amounts of time repeating yourself to machines, you are eventually dumped on hold indefinitely while paying international call charges. This is not customer service. It is a barrier system specifically designed to avoid helping paying customers. When people book flights, they are often dealing with urgent travel changes, stress, time-sensitive situations, missed connections, visa issues, family emergencies, or expensive itineraries. The last thing anyone needs is to be trapped in an endless AI maze with no accountability and no meaningful human assistance. eDreams has completely removed the human element from customer support while still happily taking customers’ money. Once they have your payment, getting actual assistance becomes nearly impossible. I strongly advise travellers to avoid eDreams entirely unless you are prepared to handle every problem completely on your own. If anything goes wrong with your booking, expect frustration, wasted money, wasted time, and some of the worst support services in the travel industry. Absolutely unacceptable.
1 reviews | Active since Jan 2020
They debited my account without my consent, approval or registration. I only booked a flight through them but it seems like they put me in some kind of subscription. I did not authorise that. Moreover, it is impossible to get a hold of them. Just don't use them for anything because they will use your details without you consenting.
1 reviews | Active since Jan 2020
They debited my account without my consent, approval or registration. I only booked a flight through them but it seems like they put me in some kind of subscription. I did not authorise that. Moreover, it is impossible to get a hold of them. Just don't use them for anything because they will use your details without you consenting.
1 reviews | Active since Jan 2020
I booked a flight to Johannesburg they could not confirm my booking and asked me to rebook.Money went out of my account and they said it’s going to take 72 hours to refund.How?When I need my money to rebook.I am unemployed.This is really frustrating.Why take people’s funds and take your time to refund them ?
1 reviews | Active since Jan 2020
I booked a flight to Johannesburg they could not confirm my booking and asked me to rebook.Money went out of my account and they said it’s going to take 72 hours to refund.How?When I need my money to rebook.I am unemployed.This is really frustrating.Why take people’s funds and take your time to refund them ?
1 reviews | Active since Jan 2020
This is what happened to me: - During the free trial period (7 or 9 days if memory serves), the first instalment would have been deducted upon completion. - I decided not to continue the service, and cancelled before the trial expired. - Then for a whole month after that, the service was cancelled and no deductions were made, which is normal. - Then the second month comes around and suddenly the account is active just in time for the funds to be deducted. - Now they blame auto renew for this behavior and try to blame it on my for not removing auto renew. Cancelling my entire subscription overrules whether or not auto renew was active. Auto renew definitely should not be able to overrule my decision to cancel my own subscription, then re-activate my subscription, especially not without even informing me of the activation and upcoming fund deduction.
1 reviews | Active since Jan 2020
This is what happened to me: - During the free trial period (7 or 9 days if memory serves), the first instalment would have been deducted upon completion. - I decided not to continue the service, and cancelled before the trial expired. - Then for a whole month after that, the service was cancelled and no deductions were made, which is normal. - Then the second month comes around and suddenly the account is active just in time for the funds to be deducted. - Now they blame auto renew for this behavior and try to blame it on my for not removing auto renew. Cancelling my entire subscription overrules whether or not auto renew was active. Auto renew definitely should not be able to overrule my decision to cancel my own subscription, then re-activate my subscription, especially not without even informing me of the activation and upcoming fund deduction.
eDreamsPrime has a TrustIndex of 1.5 out of 10 on Hellopeter, based on 123 reviews in the last 12 months. How is the TrustIndex calculated? →