debited my account after cancellation

I am extremely disappointed and frustrated with eDreams.

I cancelled my subscription on 4 May 2026, yet today eDreams still debited R229 from my bank account without my permission. This is unacceptable, especially because I had already made it clear that I am unemployed and currently have no source of income.

After cancelling the subscription, I expected that no further money would be taken from my account. Instead, eDreams ignored my cancellation and continued charging me. This has caused unnecessary financial stress and frustration.

I have requested:

* An immediate refund of the R229 deducted from my account. * Confirmation that my subscription has been fully cancelled. * Assurance that no future debits will be processed.

Companies should respect customers’ cancellation requests and not continue taking money after subscriptions have been cancelled.

I hope eDreams resolves this matter urgently and refunds my money immediately.