EC
ERNEST C
Active since Jan 2020
4
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0
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Reviews
4 reviews1 month ago
Terrible after sales support
I have genuinely never experienced customer support as catastrophically bad as eDreams. On multiple occasions I needed to make simple amendments to flight bookings, and each time turned into an exhausting nightmare of AI bots, dead ends, and deliberate obstruction designed to prevent customers from ever speaking to an actual human being. The process starts with their useless chatbot, which traps you in an endless loop of irrelevant automated responses. No matter how clearly you explain the issue, it keeps recycling the same scripted nonsense without resolving anything. It feels intentionally designed to wear customers down until they give up. After fighting with the chatbot long enough, I finally managed to force contact details out of it so I could call support directly — only to discover that the phone line is ALSO answered by another AI system. So after paying to call an international number, you are subjected to another ridiculous automated interrogation that again struggles to understand basic requests. Then comes the final insult: after wasting huge amounts of time repeating yourself to machines, you are eventually dumped on hold indefinitely while paying international call charges. This is not customer service. It is a barrier system specifically designed to avoid helping paying customers. When people book flights, they are often dealing with urgent travel changes, stress, time-sensitive situations, missed connections, visa issues, family emergencies, or expensive itineraries. The last thing anyone needs is to be trapped in an endless AI maze with no accountability and no meaningful human assistance. eDreams has completely removed the human element from customer support while still happily taking customers’ money. Once they have your payment, getting actual assistance becomes nearly impossible. I strongly advise travellers to avoid eDreams entirely unless you are prepared to handle every problem completely on your own. If anything goes wrong with your booking, expect frustration, wasted money, wasted time, and some of the worst support services in the travel industry. Absolutely unacceptable.
0 replies
32 months ago
Very efficient, they...
Very efficient, they called within a minute and the process was seamless.
1 reply
42 months ago
They become a daylight Scam!!!
These guys have become a daylight scam and I think the consumer council need to do something about their business model and the false advertising thereof. They are now in the business of false advertising and taking people's monies to hold it for long while they make interest on it and not delivering on the advertised product. Their support system is non existent and once you have given them money returns and refunds are a painful process. Round about black friday, we purchased an android tv box from them, after almost two weeks of waiting they just sdelivered today! Gues what was in the box! moth***** in the package. Imagine! How did we get from from a TV box to moth*****? How is that possible unless your system is really flawed or is it juts a deliberately orchestrated scam to take peoples money. What sort of error can that be. I also on separate occasion bought catering equipment for a business I manage, and half of the things were disappointing. They advertised large whisks only to deliver small sized ones I could buy for less than half the price I paid for the ones they had advertised as large.Needles to mention that the order logistics were a nightmare. Even to this point I don't even have a proper invoice for my purchase. This is the last time I'm buying from take a lot again. I can't ever trust that what I buy as advertised will be what gets delivered to be.
0 replies
78 months ago
Ridiculous levels of customer service for a company of their stature. Useless consultants untrained and just bots sitting to go through a script when dealing with customers
On the second of January 2020 I used the dstb whatsapp service as usual to pay for my account and the service indicated that my account was paid up for January till fen 02 2020.today the 9th of Jan 2020 I woke up to no connection and called dstv Durban and spoke to a consultant by the name of Anele. She unhelpful and only wasted my airtime. Instead of getting someone with authority to assist she seemed bent on blaming me for their error and end it there and when I insisted that she should get someone she started getting rude. Eventually she said she was getting help and put me on hold till I ran out of airtime before she returned. Their error indicated that my account was settled and now they are expecting me to pay a reconnection fee and all these other amount for their error. Had it nor been their error my intention had been to downgrade to a lessor package and pay for it. Below is an insert from chat with them on the 2nd. [01/02, 18:26] DStv Self Service WhatsApp: You are currently on DStv Compact You can change your package to: 1. DStv Premium R809 P/M 2. DStv Compact Plus R519 P/M 3. DStv Family R265 P/M 4. DStv Access R105 P/M 5. DStv EasyView R29 P/M Which package would you like? [Tip: you can reply with the package name or number] [01/02, 18:26] chaweka: 5 [01/02, 18:26] DStv Self Service WhatsApp: Ok, great! I'm getting the package costs for you. Please be patient this might take a few minutes. [01/02, 18:27] DStv Self Service WhatsApp: Before you proceed, did you know you can save with *Price Lock* deals? What would you like to do? _1)_ View my quote _2)_ View Price Lock deals [01/02, 18:27] chaweka: 1 [01/02, 18:27] DStv Self Service WhatsApp: Ok, great! I'm getting your package costs. [01/02, 18:27] DStv Self Service WhatsApp: Your downgrade from *DStv Compact* to *DStv EasyView* on *V604214159*, will be *R29*. You've already paid for a month of *DStv Compact*. You won't miss out and can enjoy your viewing for the rest of the month. What would you like to do? _1)_ Schedule my downgrade _2)_ Cancel my downgrade [01/02, 18:28] chaweka: 2
2 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)