Cubix Solutions
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Cubix Solutions receives strong praise for fast emergency response, friendly agents, and smooth onboarding, particularly around its panic button and Elixi medical insurance offerings. However, a notable minority of customers report aggressive sales calls, difficulty cancelling subscriptions, and disputes over medical cover scope. Agent Quality (4.5) and Communication (4.3) stand out, while Pricing and Transparency (2.8) raises concerns around consent and refunds.
TrustIndex
9
NPS Score
25
Recommended: Likely
Sep '25 - Aug '26
Based on recent customer reviews, Cubix Solutions receives strong praise for fast emergency response, friendly agents, and smooth onboarding, particularly around its panic button and Elixi medical insurance offerings. However, a notable minority of customers report aggressive sales calls, difficulty cancelling subscriptions, and disputes over medical cover scope. Agent Quality (4.5) and Communication (4.3) stand out, while Pricing and Transparency (2.8) raises concerns around consent and refunds.
Cubix Solutions's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers consistently describe agents as friendly, professional, patient, and informative. Named consultants like Tshegofatso Segonyane receive specific praise. Onboarding consultants are noted for thorough explanations and courtesy callbacks, creating warm first impressions across multiple Cubix-administered products.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2019
If I could give 0 stars or negative rating I would. I just received a call from Cubix Solutions on behalf of Netstar tracking. Firstly, they had a car on the system that doesn't belong to me and I have the proof of that. Secondly, after explaining the resent experience with trackers where a client's car was ****** and could not be recovered or advised on for almost a week now, I declined the service. Not so much as a thank you or we understand... just a hang-up. So unprofessional. If this is the way they treat potential clients, how do they treat their current clients. I do have the recording of the conversation that I will be happy to provide.
1 reviews | Active since Mar 2019
If I could give 0 stars or negative rating I would. I just received a call from Cubix Solutions on behalf of Netstar tracking. Firstly, they had a car on the system that doesn't belong to me and I have the proof of that. Secondly, after explaining the resent experience with trackers where a client's car was ****** and could not be recovered or advised on for almost a week now, I declined the service. Not so much as a thank you or we understand... just a hang-up. So unprofessional. If this is the way they treat potential clients, how do they treat their current clients. I do have the recording of the conversation that I will be happy to provide.
1 reviews | Active since Sept 2017
We were promised the moon and the stars and initially the service was good. Unfortunately when it came to a life threatening situation my 10 year old son was show away at hospital and told nothing is covered. This was extremely traumatic and had to go to a state hospital as a client with NO COVER. His appendix was about to burst and emergency surgery was needed. Upon joining they explained to me how the cover worked and I specifically asked if appendix or something like a heart attack is seen as accidental. The sales lady confirmed this and even said that her daughter recently had to have her appendix removed. This is all false and a misrepresentation! We have now been waiting for months for the voice recording requested from Cubix. They have stoped replying and had us complete various form, which we did, but to no avail! I would suggest that no one rely on them when you are in a true emergency. The day to day is not to bad but also not always covered. My advise… rather stay away! They don’t even respond
1 reviews | Active since Sept 2017
We were promised the moon and the stars and initially the service was good. Unfortunately when it came to a life threatening situation my 10 year old son was show away at hospital and told nothing is covered. This was extremely traumatic and had to go to a state hospital as a client with NO COVER. His appendix was about to burst and emergency surgery was needed. Upon joining they explained to me how the cover worked and I specifically asked if appendix or something like a heart attack is seen as accidental. The sales lady confirmed this and even said that her daughter recently had to have her appendix removed. This is all false and a misrepresentation! We have now been waiting for months for the voice recording requested from Cubix. They have stoped replying and had us complete various form, which we did, but to no avail! I would suggest that no one rely on them when you are in a true emergency. The day to day is not to bad but also not always covered. My advise… rather stay away! They don’t even respond
1 reviews | Active since Feb 2011
I have been trying to cancel my @HelpMiway app subscription with no success. I mailed both available e-mail addresses, and simply get no response. The WhatsApp business contact number does not deliver, and the call center simply keeps me on hold.
1 reviews | Active since Feb 2011
I have been trying to cancel my @HelpMiway app subscription with no success. I mailed both available e-mail addresses, and simply get no response. The WhatsApp business contact number does not deliver, and the call center simply keeps me on hold.
Cubix Solutions has a TrustIndex of 9 out of 10 on Hellopeter, based on 61 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 6 hours 2 min. Hellopeter has tracked Cubix Solutions across 456 total reviews. How is the TrustIndex calculated? →
