HG
Henry G
Active since Mar 2018
115
Reviews
0
Industries
Reviews
115 reviews3 weeks ago
The service was very professional and in good layman's terms
The service was very professional and in good layman's terms. Easy to follow and understand
1 reply
3 weeks ago
The service was prompt
The service was prompt. It's great peace of mind to have such outstanding setvice
1 reply
1 month ago
GREAT SERVICE LUCINDA AT SPUR N1 CITY
These 5 stars goes to a stunning server, Lucinda. What a great person. She served us with passion, love and dignity. She truly went beyond her call, by making sure we are well cared for. She made sure that we are logged in to the wifi, made sure our loyalty cards are updated. She went into great length in explaining to us, that everyone around the table can be locked onto the bill, with regards to our loyalty cards. It was not just service, but customer comfort, was her goal. She should be in a senior position, because she knows how to make customers at ease and well informed, about the choices. That speaks volumes of her as a person. Keep it up Lucinda, great work will always be rewarded.
0 replies
2 months ago
GREAT OUTSTANDING SERVICE PICK N PAY HYPERMARKET
This is just amazing service, of exceptional standard. This five stars are not enough to convey my sincere thanks and appreciation towards Neville, the manager, Carl the tech counter supervisor and the young sales representative, who helped me. I bought a TV, but unfortunately the Sabc TV license dept kept on rejecting the license verification. Everything possible, these guys tried, was rejected. After an hour of trying, the manager decided to do the verification manually. Now the next challenge crept up. Today 1 April 2026, it was 5x shopper points day. If they reload the license tomorrow 2nd April 2026, then I will loose my 5x shopper points. Neville, the manager, instructed the info desk agent to try to get Smartshopper administration on board so that I, the consumer, will not loose my 5x smart shopper points. I'm so grateful that Pick n Pay still put their customers first. It was a very busy day, but still the wait, wasn't unpleasant, just to observe how much effort these employees, put in to help 1 customer. Thanks Neville, Carl and everyone in assisting me, for not loosing my smart shopper points. Every cent counts to me, a senior citizen. So pensioners do matters and customer satisfaction, a high priority to Pick n Pay Hypermarket Brackenfell.
1 reply
2 months ago
OUTSTANDING CUSTOMER SERVICE AT MAKRO CAPE GATE
This 5 outstanding stars goes to a very great employee of Makro Capegate . This gentleman asked us, what we, my daughter and I, were looking for, and we told him that we were looking for Safari 2l brown vinegar. He was on a hyster , busy packing racks. He asked if we are still busy shopping, and assured us that he will find us the vinegar. We continue our shopping, and out of nowhere, he came to us with 2x2l of safari brown vinegar. With a big smile we took it and he took the 750ml bottle, that we had, for emergency, and walked away with a big smile. He left so fast, that we couldn't get his name. What a gentleman, with a heart of an elephant. This is the kind of people who makes shopping a huge pleasure. Thank you very much sir, whatever your name is. You are great. Thank you Makro for employing people with a passion for their work and your clients.
1 reply
2 months ago
BE ALERT FOR UNLIMITED INSURANCE.
Please consumers be aware of this company. My daughter was ****med out of her money, by this company. She took out a cover for her and her daughter earlier this month. On closer scrutiny, she realized what this cover really are, she stopped and canceled the agreement,on 23 March 2026. This was accepted with a returning email. Then on 27 March 2026, this company deducted the premium of R261.00, from her bank account. At that stage it would have been an ******* deduction, or unauthorized one, due to the fact that she withdrew her consent. On Monday 30 March, this company came up with a lot of stories that were never discussed. They first claim, that the time frame of cancelation were too short, to have the debit order canceled. Then another story that it's a month to month contract, which she understands, but she never received any cover, because cover only starts after the first payment. These self made excuses were never to be found on the contractual agreement. It is clear that this company strive on unauthorized debit orders and misleading information. Information just to be to their benifit and not the customer. These information are only available to their staff. So please be careful for the way in which this company conduct their business. They have no intention to refund policy holders, even if you cancel,and they accept the cancelation, without any conditions.
2 replies
3 months ago
GREAT SERVICE FROM MFC.
I'm awarding this 5 stars to this company for outstanding customer service and support. I had trouble with a subsidiary of them, but they jumped in and support me. I've never had issues with their administration, always on par and keeping me well informed. Any request for services are handled with, professionalism and swift. They always make you feel that you matter as an individual and not as, just another customer. I'm very happy with them
0 replies
3 months ago
INNOVATION GROUP, DON'T READ EMAILS, when submitting a claim on your extended warranty.
This is the worst ever company to submit a claim with,for engine repairs, while having comprehensive extended warranty. I sent emails, but it appears that they don't read emails. This was stated as facts by, Juanay and Letai. How absurd. Im still recovering from a stroke, but this company claims to act just on phone calls. In my case, where I almost lost my voice. So how do you register a claim, without a voice? It only boils down to one thing, your money, and we decide, if you are a human being. How can you not cover sensors on cars. These sensors are then warnings, to repair. They would rather pay for an engine overall, which is questionable, than pay for a sensor. All new cars have sensors, but it shows, how can we not pay for your damages, while fully insured and fully paid up. What really makes this situation even worst, is the fact that they use the platform of MFC. This is what happens, if you can't create your own platform, to promote your company. This Letai person went as far to suggest that I should park my car, if I don't have upfront money to pay for the repairs. This will never happen at my other insurance company. There you are treated, like you the only customer.
2 replies
3 months ago
FNB and Direct axis, words means nothing
I don't have words to describe this company's bad administration. Not only theirs, but that of FNB legal dept and also their words on paper means nothing. Out of the blue, my debit order was not active on 1 January 2026, as per agreement. Then I sent numerous emails asking for an explanation, but nothing. Then I tried to make an Eft, but the details on my statement, were wrong. Then I informed them that I will make cash payment on the next Saturday, which I did. On the same day I received a statement, where I paid in more than, that was expected. On 1 February 2026 the debit order was active again. On this day 15 February 2026, I received my new statement where I'm now in arrears, late charges. I'm trying to get a copy of the bank's notice of not enough funds, or a copy of me canceling the debit order, or a copy of my refusal of payment, but Nothing. How this company can have a slogan" how can you help you ", is outrageous. Is it more like, how can we help you having bad credit, or what do they really mean about that slogan. I'm I being singled out for trying to stay ahead of my debt, or why are they treating me like this. All I want is the same honorable treatment like everyone else. I just want my questions answered by email. No communication on my questions.
2 replies
4 months ago
NEDBANK INSURANCE BROKERS, MADE ME A GHOST
This 1star goes to Innovation Group, a division of NEDBANK. I have been mislead few times, but this is the worst of them all. I signed up for this policy, under the impression that my car's engine and machanical parts will be covered. What a huge mistake. After paying my premiums for the past 11 months, I suddenly became a ghost. My cars engine warning light came on, and stayed on. Being someone with no machanical experience, I contact the service Centre, who serviced the car in Dec25, when no alerts were detected. He checked it, at the earliest possible time. The diagnostic test shows the problem and I immediately informed Innovation. I sent 2 emails,explaining and ask for clarity on how to submit a claim, if I do have a legitimate claim. Up until this moment I'm just a ghost, with a ghost claim, while my money is not a ghost. So bad, that it breaks my heart. Just recovering from a stroke, and someone who protects his assets, be treated like a ghost, is the worst form of misleading I came across in a long time. They painted the picture to beautiful, just to get into your finances. The roadside assistance I received from them, makes me wonder if I'm dealing with the same company. That was 5 stars, outstanding. Let this be a warning to everyone reading this. Don't trust what these kind of companies tell you, nor their documents. Reason being, that I've submitted all the relevant documents, as per the contract, but still, I'm a ghost.
0 replies
Review Distribution
5 Star
43 (37.391304347826086%)
4 Star
1 (0.8695652173913043%)
3 Star
1 (0.8695652173913043%)
2 Star
9 (7.826086956521739%)
1 Star
61 (53.04347826086956%)