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DirectAxis
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, DirectAxis customers describe widespread frustration with post-loan service, particularly around refunds, settlement letters, and unauthorised debit orders. While loan applications are sometimes praised for speed, the after-sales experience dominates feedback. Customers report being passed between departments, ignored emails, and credit bureau listings persisting after settlement. A handful of named agents receive strong praise, but systemic communication and process failures shape the overall sentiment.
TrustIndex
3.4
Ranking
#20
in Loans & Credit
NPS Score
-44
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, DirectAxis customers describe widespread frustration with post-loan service, particularly around refunds, settlement letters, and unauthorised debit orders. While loan applications are sometimes praised for speed, the after-sales experience dominates feedback. Customers report being passed between departments, ignored emails, and credit bureau listings persisting after settlement. A handful of named agents receive strong praise, but systemic communication and process failures shape the overall sentiment.
The most common complaint about DirectAxis, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Professional Guidance. Customers describe agents as unable to resolve issues, dropping calls, and passing them between departments. While a few named consultants like Zintle, Nthabiseng, and Thersia receive praise, most reviews report rudeness, lack of knowledge, and no ownership. Customer Service & Professional Guidance (2.7).
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Why is it that the debit order went through but when I call to enquire about my application there is always some excuse… this has been going on for days, no sense of urgency whatsoever, the agents have no idea what they are doing… the ombudsman needs to look into this
1 reviews | Active since Jan 2020
Why is it that the debit order went through but when I call to enquire about my application there is always some excuse… this has been going on for days, no sense of urgency whatsoever, the agents have no idea what they are doing… the ombudsman needs to look into this
1 reviews | Active since Jan 2020
This business nor this credit provider doesn't treat their clients right...I'm getting frustrated because I'm still waiting for their feedback no one is responding me back.I sent two emails with no response...the last time I waited for the whole 2years so I'm gonna wait for another years to get the feedback...my father is late and had a personal loan with direct axis so now they had over the account to attorney's I still don't understand
1 reviews | Active since Jan 2020
This business nor this credit provider doesn't treat their clients right...I'm getting frustrated because I'm still waiting for their feedback no one is responding me back.I sent two emails with no response...the last time I waited for the whole 2years so I'm gonna wait for another years to get the feedback...my father is late and had a personal loan with direct axis so now they had over the account to attorney's I still don't understand
1 reviews | Active since Jan 2020
I have been asking for the paid up letter since last week, no one is bothered to reply to my email. I made several calls to request paid up letter but there's no one to help me. Very terrible service from customer service at direct Axis. They received my payment but they issue the paid up letter. Worse service ever I rate them Zero.
1 reviews | Active since Jan 2020
I have been asking for the paid up letter since last week, no one is bothered to reply to my email. I made several calls to request paid up letter but there's no one to help me. Very terrible service from customer service at direct Axis. They received my payment but they issue the paid up letter. Worse service ever I rate them Zero.
1 reviews | Active since Jan 2020
You'd swear DirectAxis trains their employees to be persistently annoying. Whats the point of POPPIA if these people don't know how to take " I am not interested in a loan or an offer, please remove me" Can someone from your company please remove me from your system and put me on the DO NOT CONTACT LIST. No wonder people HATE banks and insurance companies in this country.
1 reviews | Active since Jan 2020
You'd swear DirectAxis trains their employees to be persistently annoying. Whats the point of POPPIA if these people don't know how to take " I am not interested in a loan or an offer, please remove me" Can someone from your company please remove me from your system and put me on the DO NOT CONTACT LIST. No wonder people HATE banks and insurance companies in this country.
DirectAxis scores 1.1 out of 5 on Hellopeter's AI analysis of service quality in Loans & Credit, compared to the Loans & Credit industry average of 2.2. Their strongest theme is Agent Quality (1.4); their weakest is Communication (0.9). The top AI-rated Loans & Credit business on Hellopeter is Gold Capital (4.8). How is the AI Score calculated? →
DirectAxis has a TrustIndex of 3.4 out of 10 on Hellopeter, based on 154 reviews in the last 12 months. Hellopeter has tracked DirectAxis across 4,911 total reviews. How is the TrustIndex calculated? →