CA
Clear Access
Verified Business
CA
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Clear Access shows a sharply divided experience. Customers consistently praise individual support agents like Hugo Pienaar, Isaac Dhlamini, Samu, Chesney, and technician Mfundo for going the extra mile. However, recurring complaints about network downtime, slow ticket resolution, unanswered escalations, and difficult cancellation processes weigh heavily against these positive interactions, creating a polarised reputation across the customer base.
TrustIndex
7
Ranking
#8
in Fibre & Broadband
NPS Score
0
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Clear Access shows a sharply divided experience. Customers consistently praise individual support agents like Hugo Pienaar, Isaac Dhlamini, Samu, Chesney, and technician Mfundo for going the extra mile. However, recurring complaints about network downtime, slow ticket resolution, unanswered escalations, and difficult cancellation processes weigh heavily against these positive interactions, creating a polarised reputation across the customer base.
Clear Access's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Named agents including Hugo Pienaar, Isaac Dhlamini, Samu, Chesney Fourie, and Enrico receive repeated praise for patience, knowledge, and resolving issues quickly. Customers frequently describe support interactions as professional, friendly, and going the extra mile. Customer Service & Support Quality (3.8).
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Good morning .I wanted to take a moment to praise Jesse Wroe in your Sales Dpt.their professionalism and kindness turned frustrating situation into a positive one.always doing follow ups via emails and phones calls. What an Excellent customer service!! *****
1 reviews | Active since Jan 2020
Good morning .I wanted to take a moment to praise Jesse Wroe in your Sales Dpt.their professionalism and kindness turned frustrating situation into a positive one.always doing follow ups via emails and phones calls. What an Excellent customer service!! *****
1 reviews | Active since Jan 2020
Do not use them! Regular outages and ********** service. Completely frustrated with the call center operators. After being out from Tuesday, call logged Wednesday they have not once called back once. Today they instructed me to reset the router, now the configuration is lost and they want to charge R650 call out fee, to fix their problem, next week.
1 reviews | Active since Jan 2020
Do not use them! Regular outages and ********** service. Completely frustrated with the call center operators. After being out from Tuesday, call logged Wednesday they have not once called back once. Today they instructed me to reset the router, now the configuration is lost and they want to charge R650 call out fee, to fix their problem, next week.
1 reviews | Active since Jan 2020
Hugo was amazing, took my call with enthusiasm, listened to my problems and told me what he would do to troubleshoot the issue. Identified the problem and went straight to it and solved it. He is amazing easy to communicate with.
1 reviews | Active since Jan 2020
Hugo was amazing, took my call with enthusiasm, listened to my problems and told me what he would do to troubleshoot the issue. Identified the problem and went straight to it and solved it. He is amazing easy to communicate with.
1 reviews | Active since Jan 2020
From liaising with me on the phone while we were arranging date to come install, I knew I was dealing with people who understood customer care. To the day of installation. The technician Mfundo, made it on time and his service was so flawless. He did such an impeccable job. In no time I was connected. Thank you for a professional service from start to finish.
1 reviews | Active since Jan 2020
From liaising with me on the phone while we were arranging date to come install, I knew I was dealing with people who understood customer care. To the day of installation. The technician Mfundo, made it on time and his service was so flawless. He did such an impeccable job. In no time I was connected. Thank you for a professional service from start to finish.
1 reviews | Active since Jan 2020
We’ve had a consistently positive experience working with Niel, our account manager at Clear Access. The level of service and professionalism delivered has met our expectations throughout our engagement. Niel has been responsive, reliable, and proactive in addressing our requirements. Communication has been clear and efficient, and any queries or issues have been handled promptly and effectively. We appreciate the structured approach and attention to detail, which has contributed to a smooth and dependable working relationship. Based on our experience, we are satisfied with the service provided and look forward to continuing our collaboration.
1 reviews | Active since Jan 2020
We’ve had a consistently positive experience working with Niel, our account manager at Clear Access. The level of service and professionalism delivered has met our expectations throughout our engagement. Niel has been responsive, reliable, and proactive in addressing our requirements. Communication has been clear and efficient, and any queries or issues have been handled promptly and effectively. We appreciate the structured approach and attention to detail, which has contributed to a smooth and dependable working relationship. Based on our experience, we are satisfied with the service provided and look forward to continuing our collaboration.
The most common complaint about Clear Access, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Customers repeatedly describe ignored emails, unanswered tickets, voicemail loops on the support line, and missing callbacks. The WhatsApp bot loop and lack of after-hours support generate strong frustration, particularly during outages. Communication & Responsiveness (2.4).
Clear Access scores 2.8 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Customer Service (3.8); their weakest is Network Reliability (2.3). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →
Clear Access has a TrustIndex of 7 out of 10 on Hellopeter, based on 128 reviews in the last 12 months. Hellopeter has tracked Clear Access across 420 total reviews. How is the TrustIndex calculated? →