C
Cellucity
Unclaimed Business
C
Cellucity
Unclaimed Business
37 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Cellucity receives sharply divided feedback. A recurring theme among dissatisfied customers is poor post-sale support, with shoppers consistently mentioning unresolved refund requests, prolonged repair turnarounds, and weak communication across stores, online orders, and contract upgrades. Several reviewers raise concerns about misleading pricing, faulty or pre-loved devices, and disputes around trade-in valuations. On the positive side, customers consistently highlight standout in-store consultants who go above and beyond, praising friendly staff, expert guidance on upgrades, and smooth experiences at specific branches such as Hemingways, Kenilworth, and N1 City.
Performance(last 12 months):
Trustindex Rating
2.8TrustIndex
2.8
Review Distribution
2|37 Reviews
Jul '25 - Jun '26
Recent reviews (37)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 08:00
Nonsense service
Hi, please tell Brendon from Benmore to stop playing *** game with me, I want my refund today. I bought a charger yesterday, its not working. He is refusing to refund me. I asked to see a policy that says he cant refund me, he doesnt have it, please refund me today. I paid cash yesterday in cash, I will go back and collect it . Thank you.
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Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 08:00
Nonsense service
Hi, please tell Brendon from Benmore to stop playing *** game with me, I want my refund today. I bought a charger yesterday, its not working. He is refusing to refund me. I asked to see a policy that says he cant refund me, he doesnt have it, please refund me today. I paid cash yesterday in cash, I will go back and collect it . Thank you.
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Anonymous
1 reviews | Active since Jan 2020
20 Apr 2026, 06:59
payjoy ph return policy
Got a phone on Payjoy but returned it after 2 weeks the contract was supposed to be nullified and im not liable for any further payments according to the contract yet i'm being handed over for collections on a phone ive allready returned .According to payjoy policy i owe zero. I keep emailing and i get no joy
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Anonymous
1 reviews | Active since Jan 2020
20 Apr 2026, 06:59
payjoy ph return policy
Got a phone on Payjoy but returned it after 2 weeks the contract was supposed to be nullified and im not liable for any further payments according to the contract yet i'm being handed over for collections on a phone ive allready returned .According to payjoy policy i owe zero. I keep emailing and i get no joy
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Anonymous
1 reviews | Active since Jan 2020
17 Apr 2026, 13:54
****'s of note, staff,just to get the sale
Bought a phone that came with a watch, was told that the watch type r works with everything including what's app, big surprise the watches functions ( only half work), in other words it's not half functional. The OPPO sales lady said that all the apps work. Biggest lie, took the watch back twice , still no joy. Then was told that only watches with E Sims work on the what's app ,app. So be careful do not take the staff's word as they don't even know what the hell is going on. Got **** too from the start.
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Anonymous
1 reviews | Active since Jan 2020
17 Apr 2026, 13:54
****'s of note, staff,just to get the sale
Bought a phone that came with a watch, was told that the watch type r works with everything including what's app, big surprise the watches functions ( only half work), in other words it's not half functional. The OPPO sales lady said that all the apps work. Biggest lie, took the watch back twice , still no joy. Then was told that only watches with E Sims work on the what's app ,app. So be careful do not take the staff's word as they don't even know what the hell is going on. Got **** too from the start.
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Anonymous
1 reviews | Active since Jan 2020
9 Apr 2026, 01:54
Cellucity Winelands
Suggested Google Review Rewrite I’m honestly not sure if I visited the same Cellucity as everyone else, because my experience has been extremely poor. I’ve been trying to get the battery replaced on my Apple iPhone 13 Pro Max for about five weeks now, and the process has been nothing but delays and excuses. Initially, I was told the battery had to be ordered, which was understandable. However, after that I checked in multiple times (at least three visits) over the following weeks and received no communication from the store to confirm whether the battery had arrived — despite specifically asking them to notify me when it did. When I eventually went back again (still without any communication from them), I was told they couldn’t do the replacement because their laptop was faulty. I was again asked to wait until it was resolved and told they would inform me when everything was working again. Once again, no communication — I had to go back to the store myself to find out the laptop had in fact been fixed. I raised the issue with the store manager, but nothing changed. I then contacted head office about the lack of service and communication, and was advised to return the next day to have the battery replaced. When I arrived, I was told my phone had to be put into service mode and I would have to wait an hour due to the security delay — something that could easily have been avoided if the store had simply told me to do it beforehand. After waiting the hour and returning, the technician informed me that replacing the battery might break the screen. I agreed to proceed on the understanding that if that happened, the store would be responsible for replacing it. However, the process still didn’t happen. I was then told the required software had not downloaded. After another 20 minutes of waiting, I was informed that the technician couldn’t log into the system and needed to call head office for the login details. At that point I asked the technician to contact me once everything was sorted out so the battery replacement could finally be done. Today marks another week with zero communication. This has been an incredibly frustrating experience. The service levels, communication, and management at this store have been extremely disappointing. I was actually excited when this branch opened because I hoped it would mean I wouldn’t have to go to the iStore for basic support like a battery replacement. Unfortunately, given this experience, it seems that’s exactly what I’ll have to do.
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Anonymous
1 reviews | Active since Jan 2020
9 Apr 2026, 01:54
Cellucity Winelands
Suggested Google Review Rewrite I’m honestly not sure if I visited the same Cellucity as everyone else, because my experience has been extremely poor. I’ve been trying to get the battery replaced on my Apple iPhone 13 Pro Max for about five weeks now, and the process has been nothing but delays and excuses. Initially, I was told the battery had to be ordered, which was understandable. However, after that I checked in multiple times (at least three visits) over the following weeks and received no communication from the store to confirm whether the battery had arrived — despite specifically asking them to notify me when it did. When I eventually went back again (still without any communication from them), I was told they couldn’t do the replacement because their laptop was faulty. I was again asked to wait until it was resolved and told they would inform me when everything was working again. Once again, no communication — I had to go back to the store myself to find out the laptop had in fact been fixed. I raised the issue with the store manager, but nothing changed. I then contacted head office about the lack of service and communication, and was advised to return the next day to have the battery replaced. When I arrived, I was told my phone had to be put into service mode and I would have to wait an hour due to the security delay — something that could easily have been avoided if the store had simply told me to do it beforehand. After waiting the hour and returning, the technician informed me that replacing the battery might break the screen. I agreed to proceed on the understanding that if that happened, the store would be responsible for replacing it. However, the process still didn’t happen. I was then told the required software had not downloaded. After another 20 minutes of waiting, I was informed that the technician couldn’t log into the system and needed to call head office for the login details. At that point I asked the technician to contact me once everything was sorted out so the battery replacement could finally be done. Today marks another week with zero communication. This has been an incredibly frustrating experience. The service levels, communication, and management at this store have been extremely disappointing. I was actually excited when this branch opened because I hoped it would mean I wouldn’t have to go to the iStore for basic support like a battery replacement. Unfortunately, given this experience, it seems that’s exactly what I’ll have to do.
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Anonymous
1 reviews | Active since Jan 2020
4 Apr 2026, 12:40
Vodacom Cellucity Shady ****** ******
Vodacom/ Cellucity are shady ******s ******. I settled my contract early (6 March 2026), the quotation settlement is made up of 6 components, inlcuding 1 month subscription, and the outstanding balance for that month. I paid in full, the number was moved to prepaid within a few days, and lost whatever benefits(mins/data) was on the sim. They still debited my account for a subscription amount of R405, even though all amounts were already calculated in the settlement and paid in full. I had no benefits. I had no statement. For reference, I cancelled a contract in the exact manner on 15 December, which was even later in the month then this one, but there were no deductions for that month or a "one month subscription fee". How can I still be debited if I settled the account in full, if I had no benefits. There's even no record of my account, yet I was debited. Vodacom have predatory and thieving practises and they hope customers don't look at their bank accounts to see what they are doing. Ref. Below should you shady ****** ****** wish to view and correct this. I will be reporting their predatory thieving practises to the Ombudsman as well. Ref. 5-36180520725709
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Anonymous
1 reviews | Active since Jan 2020
4 Apr 2026, 12:40
Vodacom Cellucity Shady ****** ******
Vodacom/ Cellucity are shady ******s ******. I settled my contract early (6 March 2026), the quotation settlement is made up of 6 components, inlcuding 1 month subscription, and the outstanding balance for that month. I paid in full, the number was moved to prepaid within a few days, and lost whatever benefits(mins/data) was on the sim. They still debited my account for a subscription amount of R405, even though all amounts were already calculated in the settlement and paid in full. I had no benefits. I had no statement. For reference, I cancelled a contract in the exact manner on 15 December, which was even later in the month then this one, but there were no deductions for that month or a "one month subscription fee". How can I still be debited if I settled the account in full, if I had no benefits. There's even no record of my account, yet I was debited. Vodacom have predatory and thieving practises and they hope customers don't look at their bank accounts to see what they are doing. Ref. Below should you shady ****** ****** wish to view and correct this. I will be reporting their predatory thieving practises to the Ombudsman as well. Ref. 5-36180520725709
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Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 10:00
Cellucity - 0 Customer Service
Ordered Items of their website , been struggling to get feedback , there is 0 communication from this company , no emails ,no text, no phone calls. Contact center never gets back to you. Going to the store is futile as well, as they cannot assist. Get told to wait for someone to call is not customer service. You purchase online and expect some proof of purchase , no invoice, no email.
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Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 10:00
Cellucity - 0 Customer Service
Ordered Items of their website , been struggling to get feedback , there is 0 communication from this company , no emails ,no text, no phone calls. Contact center never gets back to you. Going to the store is futile as well, as they cannot assist. Get told to wait for someone to call is not customer service. You purchase online and expect some proof of purchase , no invoice, no email.
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