RC
Ricardo C
Active since Nov 2015
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Cellucity Winelands
Suggested Google Review Rewrite I’m honestly not sure if I visited the same Cellucity as everyone else, because my experience has been extremely poor. I’ve been trying to get the battery replaced on my Apple iPhone 13 Pro Max for about five weeks now, and the process has been nothing but delays and excuses. Initially, I was told the battery had to be ordered, which was understandable. However, after that I checked in multiple times (at least three visits) over the following weeks and received no communication from the store to confirm whether the battery had arrived — despite specifically asking them to notify me when it did. When I eventually went back again (still without any communication from them), I was told they couldn’t do the replacement because their laptop was faulty. I was again asked to wait until it was resolved and told they would inform me when everything was working again. Once again, no communication — I had to go back to the store myself to find out the laptop had in fact been fixed. I raised the issue with the store manager, but nothing changed. I then contacted head office about the lack of service and communication, and was advised to return the next day to have the battery replaced. When I arrived, I was told my phone had to be put into service mode and I would have to wait an hour due to the security delay — something that could easily have been avoided if the store had simply told me to do it beforehand. After waiting the hour and returning, the technician informed me that replacing the battery might break the screen. I agreed to proceed on the understanding that if that happened, the store would be responsible for replacing it. However, the process still didn’t happen. I was then told the required software had not downloaded. After another 20 minutes of waiting, I was informed that the technician couldn’t log into the system and needed to call head office for the login details. At that point I asked the technician to contact me once everything was sorted out so the battery replacement could finally be done. Today marks another week with zero communication. This has been an incredibly frustrating experience. The service levels, communication, and management at this store have been extremely disappointing. I was actually excited when this branch opened because I hoped it would mean I wouldn’t have to go to the iStore for basic support like a battery replacement. Unfortunately, given this experience, it seems that’s exactly what I’ll have to do.
0 replies
57 months ago
Dotsure - Great Sales Team Member Jeanre Joubert
Jeanre Joubert was very helpful and insightful in getting us signed up and we enjoyed working with such a customer centric individual.
1 reply
60 months ago
King Price - Finding Reason not to Pay out a Claim.
My laptop bag with my Dell XPS (worth R36000) and AirPods Pro (worth R5499) was stolen out of the BOOT of my car in my yard in Paarl Western Cape just after 4:36am on the 2nd of June 2021. There was no damage to my vehicle and I have no idea how the person gained access to my vehicle, as I am pedantic to ensure my motor vehicles are locked when ever my laptop is in the car. After a couple of days I was informed that the Kind Price is only willing to pay out R10 000 of the claim as there is no proof of the theft and if I had proof they would have paid out, according the useless broker. I managed to obtain the CCTV footage from my neighbour, and after searching through hours of footage I found the thieve walking to my car and spent around 12 minutes at the car, only a small part of back of the car was visible, but, going through everything, even looking at 2x routers which was brand new that was lying next to the laptop but leaving the routers. Long story short, after presenting the evidence, they took 2 weeks to give me an answer they decided that they are not going to payout the full claim amount because I never locked the vehicle which is an assumption, not taking the possibility jamming into consideration but making me out to be the guilty party. At no point was I asked about it the incident, just King Price creating a scene they think what happened all based on assumptions. A police case was opened and all evidence presented to all parties. Its seems that Kind Price has no intention to payout business claims even going as far as to decide on my behalf what I did, their words not locking the car. This is on my commercial insurance, its has taken 3 weeks to get to this point now to tell me they stand by their decision, I am not sure why one would have business insurance and pay the premium if this is the attitude they have. King Price will look for reasons and do everything in their power to not payout claims not to mention they have no sense of urgency to get this resolved. I know of a few people who experience theft where thieves gained access to their cars and items were stolen, without any proof or anything their insurance paid out, taking the word of their client, I have never had any any incident like this happen before and took all the necessary steps to make sure I am adequately insured, their sales pitch were great but don't be surprised if they leave you in a very difficult situation when you need them the most. This has cost me an enormous amount of time and loss in productivity as well as my business laptop. I left OUTsurance to go King Price and this is the worst decision I have ever made. I will not recommend King Price at all I think they are dishonest, I was a victim of crime and Kind Price will do everything in their power to make me the guilty one, and not pay out the claim. I am heading straight back to OUTsurance Again after this, I have never had any interrogations or issue with OUTsurance in my years I was with them, they always paid out and assisted me as a business owner.
1 reply
70 months ago
Difficulty in Cancelling - NOT WORTH IT STAY AWAY
Been trying to cancel Shaw Academy for a couple of times now. If you are trying to do so, they go through a long process asking a bunch on questions about why and then at the end tell you to call a number. Biggest nonsense, making it really hard to get to cancel this and then they charge you again. NOT WORTH THE EFFORT
1 reply
75 months ago
Liebenberg Auto - Big NONO!
This is by far the most arrogant company that I have dealt with in my life. I had to follow up on the status of my deal all the time. Marco the sales agent did not careless to communicate neither the F&I Heidi. When we took delivery of the vehicle we reported an issue with the clutch and a couple of other aspects. We were told they will not fix it because they gave me discount so no 1000km confidence drive not their problem. After sending a mail to the owner raising my concerns and going to chat to him he just did mot care. To cut a long story short, the clutch in my car which I reported day one, broke leaving me stranded. After getting hold of Marco he said send a mail we will address it, one day before lock down so we are without a vehicle. Tried calling Marco again, did not get hold of him but got through to Corne, who told me the issue is me. After all of this and if I have an issue I must come say it to his face. Great reflection of the company And mentality that you deal with. I will make sure that I warn people of this company of them, and their staff. Its the worst service and attitude that I have seen from owner right through to the staff. Stay far away!
3 replies
120 months ago
Brilliant Service and Support
<p>I recently had the opportunity to deal with EasyWeb with Sean and his Team. These guys has been giving me phenomenal service and aftersales support. No once has there been any issue to help with deployments or setup.</p> <p> </p> <p>Thanks so much keep up the Good Work!</p> <p> </p>
0 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
4 (66.66666666666667%)