AE
Astron Energy (Pty) Ltd
Verified Business
AE
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Astron Energy is facing significant customer experience challenges across its franchised forecourt network. Customers report widespread issues with rude attendants, suspected fuel ******, contaminated fuel damaging engines, and unresolved complaints. While isolated stations like Umkomaas, Middelburg, and Dock Road earn praise for friendly attendants, the dominant narrative centres on dishonest billing, poor accountability, and silent escalation channels.
TrustIndex
2.1
Ranking
#3
in Fuel & Petrol
NPS Score
-88
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Astron Energy is facing significant customer experience challenges across its franchised forecourt network. Customers report widespread issues with rude attendants, suspected fuel ******, contaminated fuel damaging engines, and unresolved complaints. While isolated stations like Umkomaas, Middelburg, and Dock Road earn praise for friendly attendants, the dominant narrative centres on dishonest billing, poor accountability, and silent escalation channels.
The most common complaint about Astron Energy (Pty) Ltd, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Frontline Experience. Customer Service & Frontline Experience (1.1). Customers repeatedly describe rude, dismissive attendants and managers, attendants ignoring customers for extended waits, cashiers shouting or swearing at patrons, and staff treating loyal long-term customers with hostility across multiple branches nationwide.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Always a pain going to fill up fuel, but the guys at Astron Diepkloof zone 3 make it a little more pleasent. I use this station alot as its on my way to work and on a road i use even on weekends. These guys are so energetic, freindly and helpful. Service is quick and they ensure all things are checked before you drive off..Keep it up guys!!!!!
1 reviews | Active since Jan 2020
Always a pain going to fill up fuel, but the guys at Astron Diepkloof zone 3 make it a little more pleasent. I use this station alot as its on my way to work and on a road i use even on weekends. These guys are so energetic, freindly and helpful. Service is quick and they ensure all things are checked before you drive off..Keep it up guys!!!!!
1 reviews | Active since Jan 2020
Hi! I am staying few meters away fro Astron filling station in vanderbijlpark, it's convenient for me and my family. I have few Concerns & asked for clarity, 2 things happens it's either you will leave the place not satisfied with the answers or the owner will avoid you. I have 3 private cars, early last month ONE DAY ONLY I've put R1500 petrol(plus other days) but month the U Count point is R17. There is a banner since the days of Caltex displayed "get up to R2 per liter back".as I said it has been happening for a while now but I thought this time I must ask for clarity from you.. My questions: 1.do you have a speed point U Count for standard bank customers? 2.everytime after fuelling I get the SMS that "you been entered into monthly draw" Is that automatic? 3.if not what's the standard procedure? Thanks!
1 reviews | Active since Jan 2020
Hi! I am staying few meters away fro Astron filling station in vanderbijlpark, it's convenient for me and my family. I have few Concerns & asked for clarity, 2 things happens it's either you will leave the place not satisfied with the answers or the owner will avoid you. I have 3 private cars, early last month ONE DAY ONLY I've put R1500 petrol(plus other days) but month the U Count point is R17. There is a banner since the days of Caltex displayed "get up to R2 per liter back".as I said it has been happening for a while now but I thought this time I must ask for clarity from you.. My questions: 1.do you have a speed point U Count for standard bank customers? 2.everytime after fuelling I get the SMS that "you been entered into monthly draw" Is that automatic? 3.if not what's the standard procedure? Thanks!
1 reviews | Active since Jan 2020
I experience very bad service at Astron garage at Stellenbosch on saturday 28th of april they sold to me 9kg empty sealed gas tank i ' v noticed when i m at home later when i am taking bqck monday morning they refuse to refund me the manager said is not tgeir faulty is Gas' company-s fault...meaning i m a looser of R346, 80...all of thati depending on that Gas because electricity is so epensive i need hep to get back my money back please💔😭🙏
1 reviews | Active since Jan 2020
I experience very bad service at Astron garage at Stellenbosch on saturday 28th of april they sold to me 9kg empty sealed gas tank i ' v noticed when i m at home later when i am taking bqck monday morning they refuse to refund me the manager said is not tgeir faulty is Gas' company-s fault...meaning i m a looser of R346, 80...all of thati depending on that Gas because electricity is so epensive i need hep to get back my money back please💔😭🙏
1 reviews | Active since Jan 2020
R300 Fuel “Disappeared” – Customer Treated With Disrespect at Astron Energy Verelem
1 reviews | Active since Jan 2020
R300 Fuel “Disappeared” – Customer Treated With Disrespect at Astron Energy Verelem
1 reviews | Active since Jan 2020
Title: R300 Fuel “Disappeared” – Loyal Customer Treated With Disrespect at Astron Energy Newlands West On 18 April 2026, I put in R300 petrol at Astron Energy Newlands West into my Toyota Rav4. My tank was already about 3/4 full — this was just a top-up. After the attendant (T. Hlongwa) finished, I started my car and immediately noticed something was wrong — my fuel gauge did not move at all. I raised it on the spot and was told, “it will eventually go up.” It didn’t. The next day, I checked again — still no movement. That’s when I knew something wasn’t right. I went back to the station, expecting help. Instead, I was: - Dismissed - Told I was basically imagining things - Treated with zero respect by the manager The manager even suggested emptying my tank to “prove” fuel was added — but couldn’t answer a simple question: 👉 How will you know how much fuel was in my car to begin with? No answer. Just attitude. I have been fuelling at this station for over 20 years, and this is how a loyal customer gets treated? At this point, this is no longer just about R300. It’s about: - Possible fuel discrepancies - Accountability - And the complete lack of customer care I am calling on Astron Energy management to: ✔️ Investigate this transaction (pump records & CCTV) ✔️ Address the unprofessional behaviour of staff ✔️ Provide a proper resolution If this is ignored, I will escalate this matter further across all platforms. Consumers deserve better. Proof of purchase attache
1 reviews | Active since Jan 2020
Title: R300 Fuel “Disappeared” – Loyal Customer Treated With Disrespect at Astron Energy Newlands West On 18 April 2026, I put in R300 petrol at Astron Energy Newlands West into my Toyota Rav4. My tank was already about 3/4 full — this was just a top-up. After the attendant (T. Hlongwa) finished, I started my car and immediately noticed something was wrong — my fuel gauge did not move at all. I raised it on the spot and was told, “it will eventually go up.” It didn’t. The next day, I checked again — still no movement. That’s when I knew something wasn’t right. I went back to the station, expecting help. Instead, I was: - Dismissed - Told I was basically imagining things - Treated with zero respect by the manager The manager even suggested emptying my tank to “prove” fuel was added — but couldn’t answer a simple question: 👉 How will you know how much fuel was in my car to begin with? No answer. Just attitude. I have been fuelling at this station for over 20 years, and this is how a loyal customer gets treated? At this point, this is no longer just about R300. It’s about: - Possible fuel discrepancies - Accountability - And the complete lack of customer care I am calling on Astron Energy management to: ✔️ Investigate this transaction (pump records & CCTV) ✔️ Address the unprofessional behaviour of staff ✔️ Provide a proper resolution If this is ignored, I will escalate this matter further across all platforms. Consumers deserve better. Proof of purchase attache
Astron Energy (Pty) Ltd scores 1.2 out of 5 on Hellopeter's AI analysis of service quality in Fuel & Petrol, compared to the Fuel & Petrol industry average of 1.9. Their strongest theme is Service Reliability (1.3); their weakest is Communication (1.1). The top AI-rated Fuel & Petrol business on Hellopeter is IdealPrepaid (3.8). How is the AI Score calculated? →
Astron Energy (Pty) Ltd has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 75 reviews in the last 12 months. Hellopeter has tracked Astron Energy (Pty) Ltd across 227 total reviews. How is the TrustIndex calculated? →