Goldwagen
Verified Business
|1.7|76 Reviews (last 12 months)|Responds in 148h 15m
Goldwagen
Verified Business
|1.7
76 Reviews (last 12 months)
Responds in 148h 15m
Rated in:
Scores reflect the Overall AI Score for each category
Goldwagen
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Goldwagen shows a deeply troubled customer experience profile dominated by warranty claim rejections, refund delays, and unresponsive branches. While isolated branches like Cresta, Port Elizabeth, Goodwood and Ballito receive standout praise for individual staff, the dominant pattern is faulty parts, denied claims, and communication breakdowns across multiple branches nationwide.
Replied to 65% of negative reviews
Reply time on negative reviews: 140h 59m
TrustIndex
2.9
Ranking
#31
in Repairs & Service
Reply Time
148h 15m
NPS Score
-67
Recommended: Unlikely
Replied to 65% of negative reviews
Reply time on negative reviews: 140h 59m
Sep '25 - Aug '26
Based on recent customer reviews, Goldwagen shows a deeply troubled customer experience profile dominated by warranty claim rejections, refund delays, and unresponsive branches. While isolated branches like Cresta, Port Elizabeth, Goodwood and Ballito receive standout praise for individual staff, the dominant pattern is faulty parts, denied claims, and communication breakdowns across multiple branches nationwide.
The most common complaint about Goldwagen, based on Hellopeter's AI analysis of recent customer reviews, is Vehicle Quality & Reliability. Customers report parts failing within days or kilometres including water pumps, alternators, brake discs, turbochargers and tensioner bolts. Warranty claims routinely rejected with customers feeling blamed for manufacturing defects. Quality of imported parts is a recurring complaint.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2016
My experience with this branch has been highly disappointing. The business appears to be run in a manner that lacks professionalism, customer focus, and accountability. Communication and service were poor throughout. At no point did the manager engage with me directly. Instead, the salesperson repeatedly acted as a go-between—walking to the back to relay my concerns and returning with second-hand responses. The manager made no effort to address the issue personally, which is unacceptable for a matter of this nature. After escalating the matter to Head Office, I was even more concerned to learn that the branch reported the issue as resolved, which is simply not true. The situation remains unresolved. Furthermore, I was asked to complete a claim form that did not accurately reflect the facts, seemingly to improve their chances of a successful claim rather than to represent the situation honestly. In essence, the branch supp**** an incomplete part, leaving me responsible for purchasing an additional product to resolve the problem. This is not acceptable. Overall, the conduct displayed falls short of the integrity, transparency, and customer service one would expect from a company of this size and reputation. I will not be supporting this branch again.
1 reviews | Active since Jan 2016
My experience with this branch has been highly disappointing. The business appears to be run in a manner that lacks professionalism, customer focus, and accountability. Communication and service were poor throughout. At no point did the manager engage with me directly. Instead, the salesperson repeatedly acted as a go-between—walking to the back to relay my concerns and returning with second-hand responses. The manager made no effort to address the issue personally, which is unacceptable for a matter of this nature. After escalating the matter to Head Office, I was even more concerned to learn that the branch reported the issue as resolved, which is simply not true. The situation remains unresolved. Furthermore, I was asked to complete a claim form that did not accurately reflect the facts, seemingly to improve their chances of a successful claim rather than to represent the situation honestly. In essence, the branch supp**** an incomplete part, leaving me responsible for purchasing an additional product to resolve the problem. This is not acceptable. Overall, the conduct displayed falls short of the integrity, transparency, and customer service one would expect from a company of this size and reputation. I will not be supporting this branch again.
1 reviews | Active since Jan 2018
What a disappointment dealing with goldwagen Cresta. I bought globes for a BMW f30, and I needed to return one as I did not need it, the whole shop has no cash on site. I was promised a call before end of business yesterday in order to waste my petrol again and collect my refund. Lo and behold, I don't get the call. This morning I call in to inquire if they have the cash for my refund and am told no one knows about my refund. I had to waste my petrol again and drive there and thank God they had cash. Such a big shop had no cash for a full 24hrs, how would they give clients change who pay cash? Quite a disappointment indeed. Pay by card or have the exact amount as they never have cash from what I have experienced. Really am not impressed at all, even their consultants don't seem to know anything about customer service, the ones I dealt with yesterday face to face and today on the telephone that is.
1 reviews | Active since Jan 2018
What a disappointment dealing with goldwagen Cresta. I bought globes for a BMW f30, and I needed to return one as I did not need it, the whole shop has no cash on site. I was promised a call before end of business yesterday in order to waste my petrol again and collect my refund. Lo and behold, I don't get the call. This morning I call in to inquire if they have the cash for my refund and am told no one knows about my refund. I had to waste my petrol again and drive there and thank God they had cash. Such a big shop had no cash for a full 24hrs, how would they give clients change who pay cash? Quite a disappointment indeed. Pay by card or have the exact amount as they never have cash from what I have experienced. Really am not impressed at all, even their consultants don't seem to know anything about customer service, the ones I dealt with yesterday face to face and today on the telephone that is.
1 reviews | Active since Feb 2022
Bad service and bad attitude. When you go buy there the stuff is like they are doing you a favor.
1 reviews | Active since Feb 2022
Bad service and bad attitude. When you go buy there the stuff is like they are doing you a favor.
1 reviews | Active since Jun 2017
These people are just terrible in general when it comes to customer service. You simply cannot get through on the phone. Their WhatsApp service is just as terrible. You get completely ghosted. I have literally contacted 5 branches over WhatsApp and the level of customer service is just beyond unbelievable. How are these people still in business but they are so terrible with their customer service??
1 reviews | Active since Jun 2017
These people are just terrible in general when it comes to customer service. You simply cannot get through on the phone. Their WhatsApp service is just as terrible. You get completely ghosted. I have literally contacted 5 branches over WhatsApp and the level of customer service is just beyond unbelievable. How are these people still in business but they are so terrible with their customer service??
1 reviews | Active since Jul 2011
VIASHA sold me C30 parts instead of S40 parts on 2026/04/28. I gave her my licence disc so she could get the VIN number. She captured the number & asked me if my car is a C30 (I was surprised since the VIN number provided the car's information) I told her it's S40. I found out from my mechanic that the parts are for C30! Viasha wasted my time & money. I returned the wrong parts on 2026/05/09 & asked to lodge a complaint, the manager refused to take my complaint. Viasha is *********** & the manager does not care! Poor service! No care for the customer! The person who exchanged the parts punched in the VIN number & S40 was displayed on the screen! Why did Viasha give me wrong parts? The answer is - incompetence & uncaring manager!
1 reviews | Active since Jul 2011
VIASHA sold me C30 parts instead of S40 parts on 2026/04/28. I gave her my licence disc so she could get the VIN number. She captured the number & asked me if my car is a C30 (I was surprised since the VIN number provided the car's information) I told her it's S40. I found out from my mechanic that the parts are for C30! Viasha wasted my time & money. I returned the wrong parts on 2026/05/09 & asked to lodge a complaint, the manager refused to take my complaint. Viasha is *********** & the manager does not care! Poor service! No care for the customer! The person who exchanged the parts punched in the VIN number & S40 was displayed on the screen! Why did Viasha give me wrong parts? The answer is - incompetence & uncaring manager!
1 reviews | Active since Jun 2017
Your Tokai branch is very unprofessional. They send you from pillar to post. Very unprofessional in store, and ignore you as a customer on their WhatsApp line and on the phone. I wish never players can come into the automotive parts supply industry. These guys think they are the bees knees, and we as customers have to suck up and be satisfied with disgusting sub par service.
1 reviews | Active since Jun 2017
Your Tokai branch is very unprofessional. They send you from pillar to post. Very unprofessional in store, and ignore you as a customer on their WhatsApp line and on the phone. I wish never players can come into the automotive parts supply industry. These guys think they are the bees knees, and we as customers have to suck up and be satisfied with disgusting sub par service.
Goldwagen scores 1.3 out of 5 on Hellopeter's AI analysis of service quality in Repairs & Service, compared to the Repairs & Service industry average of 3.3. Their strongest theme is Repair Quality (1.4); their weakest is Communication (1.2). The top AI-rated Repairs & Service business on Hellopeter is Eljoney Executive Body Repairs (4.7). How is the AI Score calculated? →
Goldwagen has a TrustIndex of 2.9 out of 10 on Hellopeter, based on 76 reviews in the last 12 months. They reply to 65% of negative reviews, typically within 140 hours 59 min. Hellopeter has tracked Goldwagen across 567 total reviews. How is the TrustIndex calculated? →