Goldwagen Centurion – Incomplete Part Sold and Misrepresentation of Resolution

My experience with this branch has been highly disappointing. The business appears to be run in a manner that lacks professionalism, customer focus, and accountability. Communication and service were poor throughout. At no point did the manager engage with me directly. Instead, the salesperson repeatedly acted as a go-between—walking to the back to relay my concerns and returning with second-hand responses. The manager made no effort to address the issue personally, which is unacceptable for a matter of this nature. After escalating the matter to Head Office, I was even more concerned to learn that the branch reported the issue as resolved, which is simply not true. The situation remains unresolved. Furthermore, I was asked to complete a claim form that did not accurately reflect the facts, seemingly to improve their chances of a successful claim rather than to represent the situation honestly. In essence, the branch supp**** an incomplete part, leaving me responsible for purchasing an additional product to resolve the problem. This is not acceptable. Overall, the conduct displayed falls short of the integrity, transparency, and customer service one would expect from a company of this size and reputation. I will not be supporting this branch again.