TicketPro

Based on recent customer reviews, TicketPro is overwhelmingly criticised for failing to deliver tickets after payment, withholding refunds for cancelled or rained-out events, and being virtually impossible to reach. Customers describe a non-functional chatbot, ignored emails, dead phone lines, and prolonged silences spanning weeks or months. The transition to digital-only support has left buyers stranded, with many threatening legal escalation to recover their money.

The most common complaint about TicketPro, based on Hellopeter's AI analysis of recent customer reviews, is Customer Support & Communication. Customer Support & Communication (0.5) is the most damaging issue. Customers report unanswered emails, a non-functional chatbot, dropped phone calls, and agents like Nomvula and Diketso ending chats without resolution. The shift to digital-only support has left buyers with no escalation path.

TicketPro has a TrustIndex of 2 out of 10 on Hellopeter, based on 120 reviews in the last 12 months. They reply to 76% of negative reviews, typically within 52 hours 47 min. Hellopeter has tracked TicketPro across 449 total reviews. How is the TrustIndex calculated? →