Sanral
Unclaimed Business
|1.9|13 Reviews (last 12 months)|This business does not respond to reviews
Sanral
Unclaimed Business
|1.9
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Sanral receives predominantly negative feedback shaped by frustrations at toll plazas, unresolved claims, and billing disputes. Customers consistently mention long queues at Grasmere Tollgate, malfunctioning e-tag lanes, and rude or unhelpful attendants. A recurring theme is poor follow through on refund requests, damage claims, and email correspondence that goes unanswered. Concerns about deteriorating road conditions and inconsistent payment systems across provinces also surface. Positive sentiment, while less common, highlights friendly tag centre staff and individual employees who deliver prompt, knowledgeable assistance.
Performance(last 12 months):
Trustindex Rating
2.7TrustIndex
2.7
Review Distribution
1.9|13 Reviews
Jul '25 - Jun '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
6 May 2026, 15:04
DISSAPPOINTING: SANRAL EASTERN REGION
My car got damaged by a burning log on the free way KZN. I reported to SANRAL Eastern region and completed all the necessary forms. Months later the contractor responsible declined the claim without explaining the rational. I followed it up with both SANRAL and the Contractor Raaz Civils till today nothing was done. I later used the SANRAL complaints line and they referred the matter back to the Eastern Region where they didn't assist .
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
6 May 2026, 15:04
DISSAPPOINTING: SANRAL EASTERN REGION
My car got damaged by a burning log on the free way KZN. I reported to SANRAL Eastern region and completed all the necessary forms. Months later the contractor responsible declined the claim without explaining the rational. I followed it up with both SANRAL and the Contractor Raaz Civils till today nothing was done. I later used the SANRAL complaints line and they referred the matter back to the Eastern Region where they didn't assist .
0
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Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 15:08
CUSTOMER COMPLAINT GRASMERE TOLLGATE
Good day I trust this email finds you well. I am RETHABILE RANTENNE, TAG NUMBER: 6272 0615 1556 6958, REGISTRATION NUMBER: XBK 663 GP. I would like to lodge a complaint against an Employee of GRASMERE TOLLGATE ONRAMP 71 FROM VAAL INTO ENNERDALE. I arrived at the On-Ramp today [ 2nd April 2026 at 11:05, with an impression of the boom opening to my convenience, it happened that the tag couldn’t read and I reversed to the window for assistance. The lady whom I couldn’t get her name didn’t even bother to look onto my side for assistance, I had to call her to give her the tag and do it manual. She rep**** in Zulu say I am far, to my understanding with her statement I was far from tag reader, I then put back the tag reversed further back to try again and it did not work, I went back to the window to give the tag for her to rather do it manual and with purely attitude she repeated in zulu saying “You are far” then I asked her what does she mean I am far since well I tried again. That’s where I became ****ed off that number 1 she never bothered to give attention to my tag not reading, number 2 she never bothered to tag my tag and do it manual. Number 3 she has an attitude towards me as a customer. I went out of the car to give her the tag to do it manual and I did reply to her that she is really been so bitter about assisting me and she rep**** saying “ I am complaining for a mere R2.50 discount” who the **** is she to tell me I am complaining and saying she is bitter for the mentioned amount, I am sick and tired of the bull**** service rendered at GRASMERE TOLLGATE and their EMPLOYEES who has attitude towards customers, this is not the first time they are doing this to me as an individual, it has been an ongoing then everytime the tag reader doesn’t read my tag. She has the ****en audacity to tell me that I am complaining yet I am paying R2.50, I bought the tag for my convenience to avoid getting the attitude from this employees who are always bitter, major of them don’t have a sense of humility. They are always angry and I don’t understand if a person doesn’t like their job why they don’t resign and give those that are looking for employment an opportunity. I am not always complaining but this one, I felt that I need to escalate it and SANRAL must deal with this accordingly. I have reported to the supervisor whom she took heard my complaint and took my details and said she will escalate it to her boss to contact me.
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Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 15:08
CUSTOMER COMPLAINT GRASMERE TOLLGATE
Good day I trust this email finds you well. I am RETHABILE RANTENNE, TAG NUMBER: 6272 0615 1556 6958, REGISTRATION NUMBER: XBK 663 GP. I would like to lodge a complaint against an Employee of GRASMERE TOLLGATE ONRAMP 71 FROM VAAL INTO ENNERDALE. I arrived at the On-Ramp today [ 2nd April 2026 at 11:05, with an impression of the boom opening to my convenience, it happened that the tag couldn’t read and I reversed to the window for assistance. The lady whom I couldn’t get her name didn’t even bother to look onto my side for assistance, I had to call her to give her the tag and do it manual. She rep**** in Zulu say I am far, to my understanding with her statement I was far from tag reader, I then put back the tag reversed further back to try again and it did not work, I went back to the window to give the tag for her to rather do it manual and with purely attitude she repeated in zulu saying “You are far” then I asked her what does she mean I am far since well I tried again. That’s where I became ****ed off that number 1 she never bothered to give attention to my tag not reading, number 2 she never bothered to tag my tag and do it manual. Number 3 she has an attitude towards me as a customer. I went out of the car to give her the tag to do it manual and I did reply to her that she is really been so bitter about assisting me and she rep**** saying “ I am complaining for a mere R2.50 discount” who the **** is she to tell me I am complaining and saying she is bitter for the mentioned amount, I am sick and tired of the bull**** service rendered at GRASMERE TOLLGATE and their EMPLOYEES who has attitude towards customers, this is not the first time they are doing this to me as an individual, it has been an ongoing then everytime the tag reader doesn’t read my tag. She has the ****en audacity to tell me that I am complaining yet I am paying R2.50, I bought the tag for my convenience to avoid getting the attitude from this employees who are always bitter, major of them don’t have a sense of humility. They are always angry and I don’t understand if a person doesn’t like their job why they don’t resign and give those that are looking for employment an opportunity. I am not always complaining but this one, I felt that I need to escalate it and SANRAL must deal with this accordingly. I have reported to the supervisor whom she took heard my complaint and took my details and said she will escalate it to her boss to contact me.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
29 Mar 2026, 09:30
E-tag tolls out of order for more than 6 weeks Grasmere N1 south and north
Grasmere tollgate N1 north and south, besides the tollgate being off line and causing major traffic, occasionally for the oast two months, the Shesa lane (e-tag lane) in both directions have not been operational for 6 weeks (south) and 4 weeks (north). Unacceptable service while motorists are obligated to pay daily when going through the tollgate.
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Anonymous
1 reviews | Active since Jan 2020
29 Mar 2026, 09:30
E-tag tolls out of order for more than 6 weeks Grasmere N1 south and north
Grasmere tollgate N1 north and south, besides the tollgate being off line and causing major traffic, occasionally for the oast two months, the Shesa lane (e-tag lane) in both directions have not been operational for 6 weeks (south) and 4 weeks (north). Unacceptable service while motorists are obligated to pay daily when going through the tollgate.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
25 Mar 2026, 13:14
Extremely bad service at N1 Grasmere tollgate
Grasmere tollgate is a nightmare. The past month has been an horrific experience for someone who resides right next to the toll gate. Waiting in lines for excessive times is pretty much ridiculous, knowing that so many people pay toll fees on a daily basis.
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Anonymous
1 reviews | Active since Jan 2020
25 Mar 2026, 13:14
Extremely bad service at N1 Grasmere tollgate
Grasmere tollgate is a nightmare. The past month has been an horrific experience for someone who resides right next to the toll gate. Waiting in lines for excessive times is pretty much ridiculous, knowing that so many people pay toll fees on a daily basis.
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Anonymous
1 reviews | Active since Jan 2020
1 Mar 2026, 10:25
Pathetic service by SANRAL employee
I'd like to share my dissatisfaction with a poor service I received at Marianhill Toll Plaza west bound on the 1 March 2026 at about 09h05 in the morning. My dissatisfaction is with your employee Mr Sandile Mbhele as he introduced himself to me. When I approached the toll gate there's a Tag only boom which was available, next to it is a TAG, CASH and SCAN lane which was also available and usually there's always an attendant because it provides all services as listed on the board above. When I got to the booth, there was no one inside as I wanted to swipe my fuel card. I spoke to two gentlemen that were standing nearby and asked for assistance. As I was still conversing with these gentleman, then came Mr Sandile Mbhele from my left. As he was crossing in front of my vehicle, he spoke to these gentleman I was talking to and he said in Zulu "ujahile yini lobafo, uma ejahile akaye ngale" (is this guy rushing, if he is than he must go to the other side). Out of frustration I rep**** to him in Zulu "ungazongibhedela wena" (don't talk nonsense). He than said to me "suit yourself" and he walked back to his booth where he was seated doing nothing. I exited my vehicle and went to him and we had an argument where he was explaining that he was not responsible for that booth and at the end I asked if he was going assist me and he refused. I had to reverse and use the other booth and left him seating doing nothing.
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Anonymous
1 reviews | Active since Jan 2020
1 Mar 2026, 10:25
Pathetic service by SANRAL employee
I'd like to share my dissatisfaction with a poor service I received at Marianhill Toll Plaza west bound on the 1 March 2026 at about 09h05 in the morning. My dissatisfaction is with your employee Mr Sandile Mbhele as he introduced himself to me. When I approached the toll gate there's a Tag only boom which was available, next to it is a TAG, CASH and SCAN lane which was also available and usually there's always an attendant because it provides all services as listed on the board above. When I got to the booth, there was no one inside as I wanted to swipe my fuel card. I spoke to two gentlemen that were standing nearby and asked for assistance. As I was still conversing with these gentleman, then came Mr Sandile Mbhele from my left. As he was crossing in front of my vehicle, he spoke to these gentleman I was talking to and he said in Zulu "ujahile yini lobafo, uma ejahile akaye ngale" (is this guy rushing, if he is than he must go to the other side). Out of frustration I rep**** to him in Zulu "ungazongibhedela wena" (don't talk nonsense). He than said to me "suit yourself" and he walked back to his booth where he was seated doing nothing. I exited my vehicle and went to him and we had an argument where he was explaining that he was not responsible for that booth and at the end I asked if he was going assist me and he refused. I had to reverse and use the other booth and left him seating doing nothing.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 Dec 2025, 07:53
Card payments
Changed the card payment systems and the vary between provinces, on N4 Makhado they don't accept debit cards but credit cards, on the same road in Witbank it the opposite, the want debit cards and not credit cards.
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Anonymous
1 reviews | Active since Jan 2020
8 Dec 2025, 07:53
Card payments
Changed the card payment systems and the vary between provinces, on N4 Makhado they don't accept debit cards but credit cards, on the same road in Witbank it the opposite, the want debit cards and not credit cards.
0
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Anonymous
1 reviews | Active since Jan 2020
18 Nov 2025, 11:37
Sanral R57 and R59 Parys to N1
Good day Sanral, this review Is a concern on our cuuntry road conditions, I am aware that it is not your problem but some one higher up has to step in and do something about this critical condition. R57 between Kroonstad and Vredefort is a disaster with occasional patching done that does not last due to traffic and heavy vehicles. R59 from Vredefort to N1 is in a mess, our cars are constantly getting flat tyres with ****age, this stretch of road from Parys to N1 highway was repaired I assume by Free State roads department not 4 months ago, the roads workers left the job as complete but potholes were still visible after they left and now they have multip**** due to heavy vehicles, the rain has not helped much because if there is a pothole it fills with water and the cars splash out the ground inside and they just get worse. We can't blame the rain because if there was no potholes the water will just wash away but now the slightest pothole gets bigger because of water and mud in the hole The contractor who did the patchwork just removed the top layer of tar and filled it up with bags of cold tar... You know just as well as I do that this will not work with heavy traffic and HMV's. It needs to be done properly as Sanral does it by removing all the tar, compacting and put a thick layer of hot asphalt. I just hope this review is noticed to get these roads done properly as Sanral does it. Stone and a layer of tar will not last long
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Anonymous
1 reviews | Active since Jan 2020
18 Nov 2025, 11:37
Sanral R57 and R59 Parys to N1
Good day Sanral, this review Is a concern on our cuuntry road conditions, I am aware that it is not your problem but some one higher up has to step in and do something about this critical condition. R57 between Kroonstad and Vredefort is a disaster with occasional patching done that does not last due to traffic and heavy vehicles. R59 from Vredefort to N1 is in a mess, our cars are constantly getting flat tyres with ****age, this stretch of road from Parys to N1 highway was repaired I assume by Free State roads department not 4 months ago, the roads workers left the job as complete but potholes were still visible after they left and now they have multip**** due to heavy vehicles, the rain has not helped much because if there is a pothole it fills with water and the cars splash out the ground inside and they just get worse. We can't blame the rain because if there was no potholes the water will just wash away but now the slightest pothole gets bigger because of water and mud in the hole The contractor who did the patchwork just removed the top layer of tar and filled it up with bags of cold tar... You know just as well as I do that this will not work with heavy traffic and HMV's. It needs to be done properly as Sanral does it by removing all the tar, compacting and put a thick layer of hot asphalt. I just hope this review is noticed to get these roads done properly as Sanral does it. Stone and a layer of tar will not last long
0
Replies (0)