Replied to 5% of negative reviews
Typically takes less than 1062h 33m to reply
TrustIndex
3.6
Score
Ranking
#181
in Government & Ombudsman Services
Avg Reply
106233
Hours
NPS Score
4
Recommended: Likely
Replied to 5% of negative reviews
Typically takes less than 1062h 33m to reply
Apr '25 - Mar '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Pathetic service by SANRAL employee
I'd like to share my dissatisfaction with a poor service I received at Marianhill Toll Plaza west bound on the 1 March 2026 at about 09h05 in the morning. My dissatisfaction is with your employee Mr Sandile Mbhele as he introduced himself to me. When I approached the toll gate there's a Tag only boom which was available, next to it is a TAG, CASH and SCAN lane which was also available and usually there's always an attendant because it provides all services as listed on the board above. When I got to the booth, there was no one inside as I wanted to swipe my fuel card. I spoke to two gentlemen that were standing nearby and asked for assistance. As I was still conversing with these gentleman, then came Mr Sandile Mbhele from my left. As he was crossing in front of my vehicle, he spoke to these gentleman I was talking to and he said in Zulu "ujahile yini lobafo, uma ejahile akaye ngale" (is this guy rushing, if he is than he must go to the other side). Out of frustration I rep**** to him in Zulu "ungazongibhedela wena" (don't talk nonsense). He than said to me "suit yourself" and he walked back to his booth where he was seated doing nothing. I exited my vehicle and went to him and we had an argument where he was explaining that he was not responsible for that booth and at the end I asked if he was going assist me and he refused. I had to reverse and use the other booth and left him seating doing nothing.
1 reviews | Active since Jan 2020
Pathetic service by SANRAL employee
I'd like to share my dissatisfaction with a poor service I received at Marianhill Toll Plaza west bound on the 1 March 2026 at about 09h05 in the morning. My dissatisfaction is with your employee Mr Sandile Mbhele as he introduced himself to me. When I approached the toll gate there's a Tag only boom which was available, next to it is a TAG, CASH and SCAN lane which was also available and usually there's always an attendant because it provides all services as listed on the board above. When I got to the booth, there was no one inside as I wanted to swipe my fuel card. I spoke to two gentlemen that were standing nearby and asked for assistance. As I was still conversing with these gentleman, then came Mr Sandile Mbhele from my left. As he was crossing in front of my vehicle, he spoke to these gentleman I was talking to and he said in Zulu "ujahile yini lobafo, uma ejahile akaye ngale" (is this guy rushing, if he is than he must go to the other side). Out of frustration I rep**** to him in Zulu "ungazongibhedela wena" (don't talk nonsense). He than said to me "suit yourself" and he walked back to his booth where he was seated doing nothing. I exited my vehicle and went to him and we had an argument where he was explaining that he was not responsible for that booth and at the end I asked if he was going assist me and he refused. I had to reverse and use the other booth and left him seating doing nothing.
1 reviews | Active since Jan 2020
Card payments
Changed the card payment systems and the vary between provinces, on N4 Makhado they don't accept debit cards but credit cards, on the same road in Witbank it the opposite, the want debit cards and not credit cards.
1 reviews | Active since Jan 2020
Card payments
Changed the card payment systems and the vary between provinces, on N4 Makhado they don't accept debit cards but credit cards, on the same road in Witbank it the opposite, the want debit cards and not credit cards.
1 reviews | Active since Jan 2020
Sanral R57 and R59 Parys to N1
Good day Sanral, this review Is a concern on our cuuntry road conditions, I am aware that it is not your problem but some one higher up has to step in and do something about this critical condition. R57 between Kroonstad and Vredefort is a disaster with occasional patching done that does not last due to traffic and heavy vehicles. R59 from Vredefort to N1 is in a mess, our cars are constantly getting flat tyres with ****age, this stretch of road from Parys to N1 highway was repaired I assume by Free State roads department not 4 months ago, the roads workers left the job as complete but potholes were still visible after they left and now they have multip**** due to heavy vehicles, the rain has not helped much because if there is a pothole it fills with water and the cars splash out the ground inside and they just get worse. We can't blame the rain because if there was no potholes the water will just wash away but now the slightest pothole gets bigger because of water and mud in the hole The contractor who did the patchwork just removed the top layer of tar and filled it up with bags of cold tar... You know just as well as I do that this will not work with heavy traffic and HMV's. It needs to be done properly as Sanral does it by removing all the tar, compacting and put a thick layer of hot asphalt. I just hope this review is noticed to get these roads done properly as Sanral does it. Stone and a layer of tar will not last long
1 reviews | Active since Jan 2020
Sanral R57 and R59 Parys to N1
Good day Sanral, this review Is a concern on our cuuntry road conditions, I am aware that it is not your problem but some one higher up has to step in and do something about this critical condition. R57 between Kroonstad and Vredefort is a disaster with occasional patching done that does not last due to traffic and heavy vehicles. R59 from Vredefort to N1 is in a mess, our cars are constantly getting flat tyres with ****age, this stretch of road from Parys to N1 highway was repaired I assume by Free State roads department not 4 months ago, the roads workers left the job as complete but potholes were still visible after they left and now they have multip**** due to heavy vehicles, the rain has not helped much because if there is a pothole it fills with water and the cars splash out the ground inside and they just get worse. We can't blame the rain because if there was no potholes the water will just wash away but now the slightest pothole gets bigger because of water and mud in the hole The contractor who did the patchwork just removed the top layer of tar and filled it up with bags of cold tar... You know just as well as I do that this will not work with heavy traffic and HMV's. It needs to be done properly as Sanral does it by removing all the tar, compacting and put a thick layer of hot asphalt. I just hope this review is noticed to get these roads done properly as Sanral does it. Stone and a layer of tar will not last long
1 reviews | Active since Jan 2020
Sandral
I made a good choice by choosing hellopeter ,had a great experience with them ,I would recommend a new viewer to consider working with them
1 reviews | Active since Jan 2020
Sandral
I made a good choice by choosing hellopeter ,had a great experience with them ,I would recommend a new viewer to consider working with them
1 reviews | Active since Jan 2020
Useless Sanral
We did a "top-up" on Sanral's own site of R 350. This then went nowhere - it is in a suspense account on their side. They requested proof of payment, which is not possible on Capitec as it shows as unreleased funds. So we e-mailed Sanral a bank statement where the uncleared funds show as being sitting on their side. Now, the e-mail show as undelivered on Sanral side. How can we get this resolved?
1 reviews | Active since Jan 2020
Useless Sanral
We did a "top-up" on Sanral's own site of R 350. This then went nowhere - it is in a suspense account on their side. They requested proof of payment, which is not possible on Capitec as it shows as unreleased funds. So we e-mailed Sanral a bank statement where the uncleared funds show as being sitting on their side. Now, the e-mail show as undelivered on Sanral side. How can we get this resolved?
1 reviews | Active since Jan 2020
Service with a smile.
I would like to compliment Ayanda Jalela from SANRAL. She was really friendly, provided prompt feedback, and knew exactly what to do regarding my request. As I was new to the process, she assisted me really well and made everything easy to understand. I truly wish more service delivery points were this efficient and pleasant to deal with.
1 reviews | Active since Jan 2020
Service with a smile.
I would like to compliment Ayanda Jalela from SANRAL. She was really friendly, provided prompt feedback, and knew exactly what to do regarding my request. As I was new to the process, she assisted me really well and made everything easy to understand. I truly wish more service delivery points were this efficient and pleasant to deal with.
1 reviews | Active since Jan 2020
SANRAL apparently dropped there standards
The ride quality on the R71 and N1 north is worse following repairs and maintenance than before the repairs and maintenance. Seems that the the standards have dropped .
1 reviews | Active since Jan 2020
SANRAL apparently dropped there standards
The ride quality on the R71 and N1 north is worse following repairs and maintenance than before the repairs and maintenance. Seems that the the standards have dropped .
1 reviews | Active since Jan 2020
E-toll charges whereby I don't possess a learner's, driver's license nor a vehicle
Unacceptable e-Toll Charges for Non-Vehicle Owners I'm extremely disappointed with SANRAL's handling of my case. Despite not owning a vehicle or possessing a driver's license, I was billed for e-toll charges. The lack of clarity and consideration for individuals like me is appalling. *Key Issues:* - *Incorrect Billing*: SANRAL failed to recognize that I'm not a vehicle owner, leading to unjust charges. - *Poor Customer Service*: I had to take initiative to dispute the charges, which should have been resolved promptly. - *Non-Functional Email Addresses*: I wrote to them twice, but their email addresses seem not to be working, as I received no response. - *Lack of Transparency*: SANRAL's system didn't account for non-vehicle owners like myself.
1 reviews | Active since Jan 2020
E-toll charges whereby I don't possess a learner's, driver's license nor a vehicle
Unacceptable e-Toll Charges for Non-Vehicle Owners I'm extremely disappointed with SANRAL's handling of my case. Despite not owning a vehicle or possessing a driver's license, I was billed for e-toll charges. The lack of clarity and consideration for individuals like me is appalling. *Key Issues:* - *Incorrect Billing*: SANRAL failed to recognize that I'm not a vehicle owner, leading to unjust charges. - *Poor Customer Service*: I had to take initiative to dispute the charges, which should have been resolved promptly. - *Non-Functional Email Addresses*: I wrote to them twice, but their email addresses seem not to be working, as I received no response. - *Lack of Transparency*: SANRAL's system didn't account for non-vehicle owners like myself.