Rise Telecoms
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Rise Telecoms shows a sharply divided experience. Named agents like Lydia, Josie, Gugu and Mpho receive glowing praise for patience and resolution, while the wider service suffers from unreachable support channels, prolonged outages, and unresolved tickets. Customers paying for service often go days or weeks without working WiFi, with frustration concentrated around communication failures and network instability.
TrustIndex
3.7
NPS Score
-71
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Rise Telecoms shows a sharply divided experience. Named agents like Lydia, Josie, Gugu and Mpho receive glowing praise for patience and resolution, while the wider service suffers from unreachable support channels, prolonged outages, and unresolved tickets. Customers paying for service often go days or weeks without working WiFi, with frustration concentrated around communication failures and network instability.
Rise Telecoms's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Customer Service & Support Quality (3.0). Several named agents including Lydia Pillay, Josie Mosaola, Gugu Kajane, Nomcebo Ngema and Mpho Mtsi are repeatedly praised for patience, professionalism and resolving issues end to end, though experience varies sharply by which agent picks up.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Terrible customer service and lack of professionalism and problem resolution, bought a voucher 2 weeks ago and it doesn’t work - troubleshooting done but to no avail and they’re refusing to refund me instead they’re no longer responding to my communication
1 reviews | Active since Jan 2020
Terrible customer service and lack of professionalism and problem resolution, bought a voucher 2 weeks ago and it doesn’t work - troubleshooting done but to no avail and they’re refusing to refund me instead they’re no longer responding to my communication
1 reviews | Active since May 2026
I would like to sincerely thank Lydia for the excellent support and professionalism she provided throughout the entire process. From the moment I reported my Wi-Fi issue, she was patient, responsive, and genuinely willing to help. She carefully followed up, asked the right questions, and escalated the issue quickly to the network team to make sure it gets resolved. Her communication was clear, respectful, and professional at all times, which made the whole experience much less stressful. It’s rare to find customer service this dedicated and supportive. Thank you, Lydia, for your kindness, efficiency, and outstanding assistance. Keep up the amazing work!
1 reviews | Active since May 2026
I would like to sincerely thank Lydia for the excellent support and professionalism she provided throughout the entire process. From the moment I reported my Wi-Fi issue, she was patient, responsive, and genuinely willing to help. She carefully followed up, asked the right questions, and escalated the issue quickly to the network team to make sure it gets resolved. Her communication was clear, respectful, and professional at all times, which made the whole experience much less stressful. It’s rare to find customer service this dedicated and supportive. Thank you, Lydia, for your kindness, efficiency, and outstanding assistance. Keep up the amazing work!
1 reviews | Active since May 2025
The worst customer care. You will never find them when you have an issue my WiFi been down since Thursday and the only way to communicate with them is through a WhatsApp chat bot and when I get an agent to respond they only respond once after 4hours and you have to wait for them again another 4 hours. You call their landline they provided in their website it takes you straight to voicemail no one is ever available on their support side. I don’t know why building will install such a terrible WiFi and no one can reach the rise people.
1 reviews | Active since May 2025
The worst customer care. You will never find them when you have an issue my WiFi been down since Thursday and the only way to communicate with them is through a WhatsApp chat bot and when I get an agent to respond they only respond once after 4hours and you have to wait for them again another 4 hours. You call their landline they provided in their website it takes you straight to voicemail no one is ever available on their support side. I don’t know why building will install such a terrible WiFi and no one can reach the rise people.
1 reviews | Active since Sept 2024
I bought 2 Vuchers a week ago online I didn't get my voucher numbers those were for 8 rands,I bought today for 150 I haven't r eceived my voucher, when I call them its ringing until it drops their robot has nor been working for almost a year
1 reviews | Active since Sept 2024
I bought 2 Vuchers a week ago online I didn't get my voucher numbers those were for 8 rands,I bought today for 150 I haven't r eceived my voucher, when I call them its ringing until it drops their robot has nor been working for almost a year
1 reviews | Active since Sept 2024
I am extremely dissatisfied AGAIN with the level of service I’ve received regarding my fibre connection. For the past several days, the network has been highly unstable—devices struggle to connect, and even when they do, the connection drops repeatedly. It often takes multiple attempts just to get online, making it nearly impossible to work effectively. What is even more concerning is the complete lack of communication. I reached out to the company for assistance and have yet to receive any meaningful response. As a paying customer who relies on this service for work, this is simply unacceptable. At the very least, customers deserve timely updates and transparency when there are known issues. The silence and ongoing disruption reflect poorly on the company’s service standards. I would strongly urge the company to address both the technical issues and their customer support responsiveness as a matter of urgency.
1 reviews | Active since Sept 2024
I am extremely dissatisfied AGAIN with the level of service I’ve received regarding my fibre connection. For the past several days, the network has been highly unstable—devices struggle to connect, and even when they do, the connection drops repeatedly. It often takes multiple attempts just to get online, making it nearly impossible to work effectively. What is even more concerning is the complete lack of communication. I reached out to the company for assistance and have yet to receive any meaningful response. As a paying customer who relies on this service for work, this is simply unacceptable. At the very least, customers deserve timely updates and transparency when there are known issues. The silence and ongoing disruption reflect poorly on the company’s service standards. I would strongly urge the company to address both the technical issues and their customer support responsiveness as a matter of urgency.
The most common complaint about Rise Telecoms, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (1.5). Customers report unanswered calls, voicemail-only landlines, ignored emails, WhatsApp messages blue-ticked, and chatbots that fail to escalate. Tickets are closed without resolution and callbacks are routinely promised but never delivered, forcing public reviews to get attention.
Rise Telecoms has a TrustIndex of 3.7 out of 10 on Hellopeter, based on 54 reviews in the last 12 months. They reply to 4% of negative reviews, typically within 3 hours 20 min. Hellopeter has tracked Rise Telecoms across 167 total reviews. How is the TrustIndex calculated? →
