Bad customer and clientele service

The worst customer care. You will never find them when you have an issue my WiFi been down since Thursday and the only way to communicate with them is through a WhatsApp chat bot and when I get an agent to respond they only respond once after 4hours and you have to wait for them again another 4 hours. You call their landline they provided in their website it takes you straight to voicemail no one is ever available on their support side. I don’t know why building will install such a terrible WiFi and no one can reach the rise people.